CreditMantri Finserve Private Limited
Door No.3, Block B, No. 147, 2nd Floor, Workeasy Space Solutions, RK Swamy Centre, Hansa Building, Pathari Road,Thousand Lights, Chennai, Tamil Nadu600006
Have any queries? Click here for more details
All written queries will be responded within 1 working day.
We'd love to help you through every step along the way.
Is your Credit Score >750?
American Express offers world-class financial products and has a strong customer support system to assist customers with their requirements. There are many channels through which one can get in touch with the American Express team and clarify their queries. Details can be found below.
About American Express Customer Care
The general customer care contact number for any individual transactions with American Express is 1-800-419-2122.
American Express has the following dedicated helpline numbers for various credit cardholders. This helps in resolving queries faster.
There is a dedicated helpline number for Air India Gold Card and Green Card users:
Air India American Express Gold Card:
1800 419 1266*
1800 180 1666
Air India American Express Green Card:
1800 419 1261*
1800 180 1261
For corporate cardholders, American Express has set up dedicated toll-free numbers to resolve queries or enquire about more details.
For Buyer Initiated Payments related queries, the following contact details can be used:
Toll free number: 1800-4194-411, 91-124-2801462
(Monday to Friday 9 AM to 7 PM)
As a merchant, one can contact American Express through dedicated toll-free numbers depending on the requirement. This makes resolving queries quicker and ensures your business workings are least affected.
For merchant services in all cities in India and Maldives
1800-419-1414 (Toll-Free) Or 0124-280-1414
96 0 310321 / 96 0 317925 (Mon-Sun 9:00am-5:00pm)
For Authorisations in all cities in India
1800 419 5960 (Toll-Free) OR 0124 280 1010
For EDC Help Desk
1800 419 1414 (Toll-Free) OR 0124 280 1414
American Express has set up a Global Assist Hotline for any emergency matters when traveling outside India. This service is a 24 hour one and available anywhere in the world. One can contact Global Assist at 022-42320243
American Express offices are located across major cities in the country. One can visit the American Express office in-person to enquire, clarify or share your feedback.
American Express Banking Corp.
7th Floor, Office Block,
District Centre Saket,
New Delhi -110 017
Ph: +911 011 66223090
Cyber City, Tower-C, DLF Bldg. No.8,
Sector-25, DLF City Ph-II,
Ph: +91 124 4190000
Card Operation Centre
One IndiaBulls Centre,
Tower 2, B Wing, 8th floor,
Jupiter Mills Compound, Elphinstone,
Mumbai 400 013
Ph: +91 022 39667993 / 61877490 - 7590
No. 30, Salarpuria Techpoint, Oasis Mall,
5th Floor, 100 Feet Road,
Srinivagilu, Ejipura, Koramangala,
Bangalore - 560 047
Ph: +91 080 49262620
Regus Citi Centre,
6th Floor, City Centre Mall,
Dr Radhakrishnan Salai, Mylapore,
Chennai - 600 004
Ph: +91 044 42218610
American Express aims at resolving complaints in 30 days to ensure customer satisfaction. There are various channels through which a complaint can be registered with American Express and escalation points in case there is no satisfactory response.
Manager - Executive Correspondence Unit
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon – 122002 (Haryana)
Telephone No. 0124-3362044 and 0124-3362172 Email: Manager-Customerservicesindia[at]aexp[dot]com
If not satisfied, further escalation can be done with:
Head of Operations
E-mail ID: AEBCNodalOfficer[at]aexp[dot]com
Fax No: 0124-2801144
Telephone no: 0124-4190044 (Monday to Friday
8:30 to 5:00 pm) Address:
Cyber City, Tower "C", DLF Bldg. No.8, Sector - 25, DLF City Phase - II, Gurgaon - 122002 (Haryana)
The complete postal address of the card-issuing bank is:
Cyber City, Tower C, DLF Building No.8
Sector 25, DLF City Ph-II
1. What are the various communication channels with American Express?
American Express has a dedicated toll free number for customer care service in Individual transactions, Corporate Cards, Merchant services and grievance redressal system.
2. What is the process of grievance redressal with American Express?
The first step is getting in touch with toll free customer service. If there is no satisfactory resolution, one can escalate the matter to American Express Bank. If there is no resolution in sight, this can be further escalated to the Head of Operations and the Nodal Officer.
3. What is the emergency contact number for American Express?
Get loans starting from 11.25% interest rate
Know how to improve credit score
FREE credit analysis for 1 year
Andhra Bank Customer Care
Axis Bank Customer Care
Bank Of Baroda Customer Care
Bank Of India Customer Care
Bank Of Maharashtra Customer Care
Central Bank Of India Customer Care
Citibank Customer Care
Corporation Bank Customer Care
DHFL Customer Care
Federal Bank Customer Care
HDFC Bank Customer Care
HSBC Bank Customer Care
ICICI Bank Customer Care
IDBI Bank Customer Care
IDFC Bank Customer Care
Indian Bank Customer Care
Indian Overseas Bank Customer Care
Indusind Bank Customer Care
Karnataka Bank Customer Care
Kotak Mahindra Bank Customer Care
Oriental Bank Of Commerce Customer Care
Punjab National Bank Customer Care
SBI Customer Care
Standard Chartered Bank Customer Care
Syndicate Bank Customer Care
UCO Bank Customer Care
Union Bank Of India Customer Care
CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf.