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American Express Customer Care Number

American Express offers world-class financial products and has a strong customer support system to assist customers with their requirements. There are many channels through which one can get in touch with the American Express team and clarify their queries. Details can be found below.

American Express 24*7 Customer Care Toll-Free Number

American Express Customer Care

The general customer care contact number for any individual transactions with American Express is 1-800-419-2122.

American Express Customer Care Contact Number for Credit Cards (Individuals)

American Express has the following dedicated helpline numbers for various credit cardholders. This helps in resolving queries faster.

There is a dedicated helpline number for Air India Gold Card and Green Card users:

Air India American Express Gold Card: 

1800 419 1266*

1800 180 1666

0124-2801666

0124-4650266

Air India American Express Green Card:

1800 419 1261*

1800 180 1261

0124-4650261

0124-2801261

American Express Customer Care Contact Number for Corporate Cards

For corporate cardholders, American Express has set up dedicated toll-free numbers to resolve queries or enquire about more details.

For Buyer Initiated Payments related queries, the following contact details can be used:

Toll free number: 1800-4194-411, 91-124-2801462

(Monday to Friday 9 AM to 7 PM)

American Express Customer Care Contact Number for Merchants

As a merchant, one can contact American Express through dedicated toll-free numbers depending on the requirement. This makes resolving queries quicker and ensures your business workings are least affected.

For merchant services in all cities in India and Maldives

1800-419-1414 (Toll-Free) Or 0124-280-1414

96 0 310321 / 96 0 317925 (Mon-Sun 9:00am-5:00pm)

For Authorisations in all cities in India

1800 419 5960 (Toll-Free) OR  0124 280 1010

For EDC Help Desk

1800 419 1414 (Toll-Free) OR  0124 280 1414

American Express Emergency Contact Number

American Express has set up a Global Assist Hotline for any emergency matters when traveling outside India. This service is a 24 hour one and available anywhere in the world. One can contact Global Assist at 022-42320243

American Express Contact Details of Offices

American Express offices are located across major cities in the country. One can visit the American Express office in-person to enquire, clarify or share your feedback.

Registered Office:

American Express Banking Corp.

MGF Metropolitan,

7th Floor, Office Block,

District Centre Saket,

New Delhi -110 017

Ph: +911 011 66223090

 

Corporate Office

American Express Banking Corp.

Cyber City, Tower-C, DLF Bldg. No.8,

Sector-25, DLF City Ph-II,

Gurgaon-122002

Haryana, India

Ph: +91 124 4190000

 

Card Operation Centre

American Express Banking Corp.

Cyber City, Tower-C, DLF Bldg. No.8,

Sector-25, DLF City Ph-II,

Gurgaon-122002

Haryana, India

Ph: +91 124 4190000

 

American Express Banking Corp.

One IndiaBulls Centre,

Tower 2, B Wing, 8th floor,

Jupiter Mills Compound, Elphinstone,

Mumbai 400 013

Ph: +91 022 39667993 / 61877490 - 7590

 

American Express Banking Corp.

No. 30, Salarpuria Techpoint, Oasis Mall,

5th Floor, 100 Feet Road,

Srinivagilu, Ejipura, Koramangala,

Bangalore - 560 047

Ph:  +91 080 49262620

American Express Banking Corp.

Regus Citi Centre,

6th Floor, City Centre Mall,

Dr Radhakrishnan Salai, Mylapore,

Chennai - 600 004

Ph: +91 044 42218610

American Express Grievance Redressal System

American Express aims at resolving complaints in 30 days to ensure customer satisfaction. There are various channels through which a complaint can be registered with American Express and escalation points in case there is no satisfactory response.

Manager - Executive Correspondence Unit

American Express Banking Corp.

Cyber City, Tower C, DLF Bldg No.8

Sector 25, DLF City Ph II

Gurgaon – 122002 (Haryana)

Telephone No. 0124-3362044 and 0124-3362172 Email: Manager-Customerservicesindia[at]aexp[dot]com

If not satisfied, further escalation can be done with:

Head of Operations

American Express Banking Corp.

Cyber City, Tower C, DLF Bldg No.8

Sector 25, DLF City Ph II

Gurgaon – 122002 (Haryana)

Email: Head-Customerservicesindia[at]aexp[dot]com

Nodal Officer

E-mail ID: AEBCNodalOfficer[at]aexp[dot]com

Fax No: 0124-2801144

Telephone no: 0124-4190044 (Monday to Friday

8:30 to 5:00 pm) Address:

American Express Banking Corp.

Cyber City, Tower "C", DLF Bldg. No.8, Sector - 25, DLF City Phase - II, Gurgaon - 122002 (Haryana)

The complete postal address of the card-issuing bank is:

American Express Banking Corp.

Cyber City, Tower C, DLF Building No.8

Sector 25, DLF City Ph-II

Gurgaon – 122002 (Haryana)

FAQS

1. What are the various communication channels with American Express?

American Express has a dedicated toll free number for customer care service in Individual transactions, Corporate Cards, Merchant services and grievance redressal system.

2. What is the process of grievance redressal with American Express?

The first step is getting in touch with toll free customer service. If there is no satisfactory resolution, one can escalate the matter to American Express Bank. If there is no resolution in sight, this can be further escalated to the Head of Operations and the Nodal Officer.

3. What is the emergency contact number for American Express?

American Express has set up a Global Assist Hotline for any emergency matters when traveling outside India. This service is a 24 hour one and available anywhere in the world. One can contact Global Assist at 022-42320243

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