Citibank Credit Card Customer Care Number

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Citibank Credit Card Customer Care

Citibank is the consumer division of the multinational financial services company, Citigroup. It was incorporated in India in 1902 in Kolkata. It is one of the leading private sector banks in India and provides a wide range of banking products and financial services. The consumer division offers an array of credit cards specifically designed to suit the differing needs of its clientele.

Citibank has a general enquiry number for all kinds of queries. You can call the Citibank credit card Toll Free number for any enquiry – for instance, if you want details on your credit card statement, or if you want to report fraudulent activity on your card, or have problems with the ATM. Below is a list of Citibank Customer Care nos. (for general enquiries) and Citibank Card Customer Care numbers (for queries related to credit cards).

CitiPhone - Citibank Credit Card Toll Free Number

Below is a list of number city-wise Citibank 24 x 7 customer service nos. (24x7 CitiPhone) which can be contacted for any kind of general enquiry as well as card related enquiries. You can contact the Citibank 24x7 customer care numbers if you are a holder of Citibank credit card, want information on CitiBanking, Suvidha, loans, NRI-related queries and Commercial Banking.

You can call the Citibank Customer Care 24x7 for any query including the following scenarios:

  • If you have lost your credit or debit card
  • If money is not dispensed while using the ATM machine and balance is deducted from your account
  • Your Citibank Credit / Debit card is stuck inside the card slot of the AM machine
  • You received an alert for a transaction you did not make, indicating a fraudulent transaction or ID theft, in which case you should contact the Citibank 24 Hours Customer Care Numbers immediately.

Mailing Address for Indian and overseas customers:

Listed below are the mailing address, should you need to write to Citibank via post from your region.

Citibank Credit Card Customer Care — International Toll-Free Numbers:

If you are an NRI living outside India and want to contact the bank in case of an emergency or to satisfy a query, you can do so by contacting the International Toll-Free numbers mentioned below.

Write to Citibank:

Online: In case you have a query or are looking for information and need an answer, you can also log in an Online Query. You can do so via Citibank

Online. You can log into your account and send in your question. You just need to go to Quick Links > Your Queries > Compose Mail.

Offline: You can write to Citibank at the following addresses

For Registering Your Feedback:

In case you want to leave your feedback with the bank, you can call the Citibank 24 Hour Customer Care numbers and talk to a Customer Care executive regarding your feedback.

For Grievance Redressal:

The bank provides a separate link on its website in case of any grievances, complaints or queries. If you have any grievance you wish to file, you can do so by calling in the Citibank 24 x 7 Customer Care nos. and lodging a complaint. You will be given a complaint number or reference number, which you will need to keep handy at all times.

In case you have not received the expected level of service from the bank and the resolution provided at Level 1 does not meet your expectation, you can escalate your concern to the Head Customer Care in the following ways:

Call Citibank India Toll free number 1800 425 2484 / 044-28501242 between 10:00 AM and 6:00 PM, available from Monday to Saturday except on national holidays.

Send an E-mail to the Head Customer Care at head (dot) customercare (at)

If you are not satisfied with the response received from the Head Customer Care, then you can escalate the issue to the Principal Nodal Officer through the following ways:

Send an E-mail to the PNO at principal (dot) nodal (dot) officer (at) citi (dot) com.

Call Citibank India Toll free number1800220123 / 39707464 (local dialling) between 10:00 AM and 6:00 PM from Monday to Saturday except on national holidays.

Write to:

Principal Nodal Officer,

No. 2, Club House Road,

Chennai - 600 002.

If you still have not received a satisfactory resolution within a month, or you do not receive any repose within a month from the date of representation of your complaint, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.

Locate Citibank:

There is a comprehensive list of address and numbers if you wish to get in touch with Citibank. Just log on to the website and click on the “locate us” link, from which you could search and refine to find the address of your desired Citibank branch. Following is the address of the head office of the bank:

Citibank Head Office

Plot Nos C-54 and C-55, G-Block,

First International Financial Centre,

Bandra Kurla Complex, Bandra East,

Mumbai, Maharashtra 400051

Ph:  022 2823 2484


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