Federal Bank credit card Customer Care Number

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Federal Bank Credit Card Customer Care

Federal Bank is a private sector commercial bank which was founded in 1945. It offers investment banking, commercial banking, retail banking, private banking, mortgage, loans and credit / debit cards amongst other products. It has its headquarters in Kochi, Kerala. The bank has more than 1250 branches spread across the nation.

Federal Bank has a well-established customer service department that can help resolve any enquiry, clarification or issue you might have. You can approach the customer service cell for any kind of clarification. All your queries can be addressed at the bank’s customer service desk.

If you want to contact the Federal Bank Credit Card Customer Care department, you can also approach the general enquiry number to resolve your query. Below is a list of Federal Bank Customer Care Nos. for general enquiries and Federal Bank Card Customer Care Numbers (for queries related to credit and debit cards).

Federal Bank Credit Card Customer Care Toll-Free Number:

You can approach the Federal Bank Credit Card Customer Care No. for all general enquiries as well as queries related to credit cards like outstanding balance, payment received, latest transactions, unbilled transactions, PIN request etc. and to block your credit card in case you lose it.

Following are the Federal Bank Credit Card Contact Detailsif you wish to contact the bank for any credit card query-

Federal Bank Credit Card Customer Care 24 x 7 Toll-Free Number:1800 - 425 - 1199 / 1800 - 420 - 1199

Hotlist / Block your Credit Card:

In case of loss of card, immediately get your card blocked or hotlisted. Call on the Dhanlaxmi Bank customer care 24x7 to get your card hotlisted. You will get a confirmation upon blocking of your credit card. Additionally, you must confirm the loss of card in writing to the Bank as soon as possible.

ATM Card / Debit Card Help:

For ATM Card or Debit Card related queries, or in case of a lost Debit / ATM Card, you can approach the following Customer Care Nos.:

Federal Bank Customer Care 24 x 7 Toll Free Number: 1800 - 425 - 1199 / 1800 - 420 - 1199

Federal Bank Customer Care Toll-Free Number – For General Enquiries:

For any kind of general enquiry or telebanking, for example a product enquiry or ATM enquiry, you can contact the general enquiry customer care department on the following number: 1800 - 425 - 1199 / 1800 - 420 - 1199

Make sure to keep your ATM card number and Customer ID handy for verification purposes.

Telebanking: You can also conduct telebanking by dialing the above mentioned numbers. To Register for Telebanking, you need to submit a Tele banking request at your branch.

Internet banking: For queries related to FedNet Internet Banking, make sure you have your User ID, Full Name, Email ID registered with bank records and have any one of the following details at the time of your call: Date of Birth / Customer ID / ATM Card Number

You can also send your queries via e mail: fednetinfo (at) federalbank (dot) co (dot) in

Contact Federal Bank Customer Care via E Mail:

In case you want to send an e mail to Federal Bank customer care for giving feedback, suggestions or complaints, you can write to the following e mail address:

contact (at) federalbank (dot) co (dot) in

Following is a list of E mail IDs related to specific departments. If your query is related to following items, you can send your queries directly to the e mail IDs mentioned:

Queries related to E mail
FedNet - Internet Banking, Two factor authentication, Online FedNet Registration fednetinfo (at) federalbank (dot) co (dot) in
Mobile Banking mobilesupport (at) federalbank (dot) co (dot) in
ATM Services atmcc (at) federalbank (dot) co (dot) in
NRI Account Opening nridiv (at) federalbank (dot) co (dot) in
Launchpad - Startup Advisory Services launchpad (at) federalbank (dot) co (dot) in
Any other general queries contact (at) federalbank (dot) co (dot) in

NRI Help Desk:

Federal Bank has a dedicated number for its NRI customers. You can call on the number if you are facing any issue with Internet Banking, need assistance with Mobile Banking, need information on Forex related services or need information on how to open an NRI account. All kinds of queries are handled at the NRI Customer Service Number. Following are the details:

Federal Bank NRI Customer Service Number: +91 484 2630994 / +91 484 2630995

E mail Id: contact (at) federalbank (dot) co (dot) in

Overseas Representative Office

NRI Customers can call on the following numbers for any kind of assistance / advice regarding bank's products and services.

The Federal Bank Ltd. - Representative Office

PB No. 112927

#402, Al Falah Tower,

Al Falah – Muroor Road Jn

Abu Dhabi, UAE.

Ph: +971 26429368

Fax: +97 1 2 6429386

Email: abdrep (at) federalbank (dot) co (dot) in

For Registering Your Feedback:

In case you want to leave your feedback with the bank, you can call the Federal Bank 24 Hours Customer Care Numbers and talk to a customer care executive regarding your feedback.

For Grievance Redressal:

The bank has a transparent system when it comes to handling grievances and complaints. While lodging a complaint, you will be given a complaint number or reference number, which you will need to keep handy at all times. If you have a grievance you wish to file, you can do so in any of the following ways:

  • You can call the Federal Bank 24 x 7 Customer Care Number and log in your complaint.
  • You can write to the Branch Manager of the branch where your account is maintained and give the complete details of the nature of your complaint with your complete information. The Branch Manager is the first point of contact for complaints redressal.
  • You can also file your grievance online, using the Online Form.
  • You can download the Customer Grievance Form available on their website, completely fill in with your details and post it to:
  • Deputy General Manager,

    Service Quality Department,

    Federal Towers, Head Office,

    Aluva, Ernakulam, Kerala,

    India - 683 101

    Email: support (at) federalbank (dot) co (dot) in

    Fax: 0484 2626366

  • If you are not satisfied with the resolution provided through the above channels, you may approach the Zonal Manager.

Locate Federal Bank:

There is a comprehensive list of address and numbers if you wish to get in touch with Federal Bank. Just log on to their website and click on the “Branch Locator” link, from which you could search and refine to find the address of your desired branch / ATM.

Corporate & Head Office
P.B. No. 103, Federal Towers 
Aluva - 683101
Kerala - India
Phone : 2623620-29
Registered Office
Federal Towers, P B NO 103, Aluva 
Ernakulam - 683101
Kerala - India
Phone : 2630996, 2623620-29


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