Jammu & Kashmir Bank credit card Customer Care Number

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Jammu and Kashmir Bank Credit Card Customer Care

Jammu & Kashmir Bank is a private sector bank which was founded in 1938. It offers consumer banking, corporate banking, financial services, private banking, cash management and mobile banking products amongst other services. It has its headquarters in Srinagar, Jammu and Kashmir, India. The Bank has more than 850 domestic branches spread across the nation.

J&K Bank has a well-established customer service department that can help resolve any enquiry, clarification or issue you might have. Be it a transaction-related enquiry, or to send in your feedback and requests and complaints, or to check the status of a cheque you may have deposited, or to stop payment on a cheque, you can approach the customer service. All these queries and more can be addressed at the Bank’s customer service desk.

If you want to contact the J&K Bank Credit Card Customer Care department, you can also approach the general enquiry number to resolve your query. Below is a list of J&K BANK Customer Care Nos. for general enquiries and J&K Bank Card Customer Care Numbers (for queries related to credit and debit cards).

J&K Bank Credit Card Customer Care Toll-Free Number:

You can approach the J&K Bank Credit Card Customer Care No. for all general enquiries as well as queries related to credit cards like outstanding balance, information on latest transactions, unbilled transactions, PIN request, info on interest and service charges, etc. and to block your credit card in the unfortunate event that you lose it.

Following are the J&K Bank Credit Card Contact Details if you wish to contact the Bank for any credit card query-

J&K Bank Credit Card 24 x 7 Toll-Free Customer Care Number: 1800 1800 234

Other Numbers: 0194 2486424, 2486427, 2486149, 2486151, 2482463

Hotlist / Block your Credit Card:

In case of loss of card, immediately get your card blocked or hotlisted. You should also get your card blocked if you feel you have compromised the details of your credit card. Call on the 24 x 7 Credit Card Customer Care Number dedicated for credit cards or the number listed below to get your card immediately hotlisted. You will get a confirmation upon blocking of your credit card.

Hotlist your Credit Card: 0194-2481936, 2481953.

Credit Card Grievance Redressal:

The Bank has a transparent system when it comes to handling grievances and complaints. While lodging a complaint, you will be given a complaint number or reference number, which you will need to keep handy at all times. If you have a grievance you wish to file related to credit cards, or are not satisfied with the service related to credit cards, you can do so in the following ways:

  • You can call the J&K Bank Credit Card 24 x 7 Toll-Free Customer Care Number: 1800 1800 234 and log in your complaint.
  • You can send an E mail to grievance (dot) creditcards (at) jkbmail (dot) com
  • You can get in touch with the Head of Credit Cards, Card Issuing and Acquiring Department; Corporate Headquarters; Jammu and Kashmir Bank at: 0194 2486427

ATM Card / Debit Card Help:

For ATM Card or Debit Card related queries, like transaction details, or in case of a lost Debit / ATM Card, you can approach the following Customer Care Nos.:

J&K Bank Customer Care Number: 0194-2481999

ATM Help Desk:

If you need help with your ATM transaction, or issues like non-disbursement of cash from ATM needs to be addressed, then you can approach the following number.

ATM Help Desk: +91 194 2713333, +91 194 2481936, +91 194 2481953

ATM Card Redressal:

Following are the numbers you can call on should you have an issue or complaint related to ATM transaction.

Region Phone Number
Srinagar J&K +91 194 2713333, +91 194 2481936, +91 194 2481953
Mohali 9915615000
Delhi 9910494000

ATM Helpdesk in Charge

Following are the contact details for ATM Helpdesk in Charge:


First Floor, Air India Building,

Opposite Sher-i-Kashmir Park,

Residency Road, Srinagar - 190001, India

Phone no: 0194 2481953, 2481936

Fax: 0194 2481953

J&K Bank Customer Care Toll-Free Number – For General Enquiries:

For any kind of general enquiry like ATM / Branch locations, a product enquiry, documents required for a loan product, or help with a Mutual Fund related query or any other services, you can contact the general enquiry customer care department on the following number: 0194 2481999

For E Banking Services, you can call: 1800 1800 234

Assistant Vice President, Customer Care: 0194 2481999, Extn: 1246

Executive Manager, Customer Care: 0194 2481999, Extn: 1245

Toll Free Number 1800 1807026

For Registering Your Feedback:

In case you want to leave your feedback with the Bank, you can call the J&K Bank 24 Hours Customer Care Numbers and talk to a customer care executive regarding your feedback. You can also leave your feedback using the Online Feedback Form.

Complaints Redressal:

If you have a grievance you wish to file say, for example, related to Fund Scheme, Mobile Banking, Payment Systems, General banking, E Banking etc., you can do so in any of the following ways:

  • You can call the J&K Bank 24 x 7 Customer Care Number and log in your complaint.
  • You can write to the Branch Manager of the branch where your account is maintained and give the complete details of the nature of your complaint with your complete information. The Branch Manager is the first point of contact for complaints redressal.
  • You can log in your complaint using the Online Grievance Posting Form on their Website.

Locate J&K Bank:

There is a comprehensive list of address and numbers if you wish to get in touch with J&K Bank. Just log on to their website and head to the “Branch Locator” link, from which you could search and refine to find the address of your desired branch / ATM. There is also a comprehensive phone number list of all departments listed on their website. Following is the Registered Office and Corporate Headquarter details of the bank:

Registered Office and Corporate Headquarters

M A Road

Srinagar 190 001

Jammu & Kashmir


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