RBL Bank credit card Customer Care Number

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RBL Bank Creditcard Customer Care

RBL Bank (earlier known as The Ratnakar Bank Limited) was founded in 1943 primarily to cater to the banking requirements of small and medium businessmen in the Sangli-Kohlapur region in Maharashtra. It is one of the oldest private sector banks in India. It offers banking solutions in Corporate & Institutional Banking, Commercial Banking, Retail Banking, Agri and Development Banking, and Financial Markets. It has over 190 branches across 13 states and union territories.

RBL’s customer service department is focused on offering the highest standards of service. If you have any queries at all ranging from asking about details about SME loans, or an insurance product offered by RBL or account information or details on your fixed deposit, all you have to do is call the RBL customer service department and have all your questions resolved to your satisfaction.

RBL Credit Card Customer Care Number

If you have a query about your RBL card, then you can call the helpline for addressing your issue. You could be contesting an unauthorised payment on your card, or wish to check if a payment has gone through or simply want to check your balance. For all these queries and more, the RBL credit card customer care number is 1800 121 9050.

You can contact the RBL credit card customer care no. for any enquiry regarding your card. All service requests regarding credit cards can be processed by the RBL credit card customer care toll free number.

If you wish to contact RBL card customer care via email, the RBL credit card contact details are as follows: cardservices(at)rblbank(dot)com

RBL Customer Care Toll Free Number

For any general banking queries regarding any of the non-credit card services offered by the bank, you could contact the RBL customer care 24x7 number at 1800 123 8040 . Below are the details of how you can contact the RBL 24x7 customer care number. You can choose one of the following ways to get your enquiries resolved:

  • Call the RBL customer care no. at 022 61156300-99 (99 lines open up to 022 61156399).
  • Call the toll-free RBL 24 Hours customer care numbers at  1800 123 8040
  • Email your query to: customercare(at)rblbank(dot)com

Branch contact details for select cities

Ahmedabad The RBL Bank Ltd Viva Complex , Ground floor , Opp Parimal Garden , Ellisbridge Ahmedabad 380006
Gujarat, 380006
Karnataka, 560025
Chennai The RBL Bank Ltd Ground Floor Nibav Building, No : 11 L B Road, Adyar
Tamilnadu, 600020
Delhi The RBL Bank Ltd, Ground Floor, DLF Capitol Point, Baba Kharak Singh Marg, New Delhi 110001 011-33521434
Hyderabad No. 63865, Ground Floor, My Home, Jupally Complex, Opp Green Park Hotel, Green Lands, Amarpet Road, Hyderabad 500016 040-42212208, 040-40805555
Mumbai The RBL Bank Ltd , 1/A Mittal Court 224 Nariman Point Mumbai 400021
Maharashtra, 400021
Nagpur 3 4 5 Aditya Enclave, Central Bazar Road Opp. Somalwar High School Ramdaspeth
Maharashtra, 440010
71 -22422202
Pune The RBL Bank Ltd C Wing, Anmol Pride, CTS No. 270, Baner Road, Pune
Maharashtra, 411045


If you wish to provide feedback on a particularly helpful RBL employee or department, or show appreciation for any RBL banking process or initiative, or have had a good service experience, you could log on to the RBL website and fill in the feedback form. You can submit the form online on the website.

Grievance Redressal - Credit Cards

If you have a problem with your credit card and wish to lodge a complaint, RBL offers a series of redressals levels to help you gain a full and satisfactory resolution to your problem.

First Level

Call the 24-Hrs toll-free RBL card customer care number at 1800 121 9050 and speak with an executive.


Email – you could email your grievance to cardservices(at)rblbank(dot)com


Mail - write to the following address:

Manager - Credit Cards Service,

RBL Bank Limited

Cards Operating Centre

JMD Megapolis ,

Unit No 306-311 - 3rd Floor

Sohna Road , Sector 48,

Gurgaon, Haryana 122018

You will receive a response within 10 days of receipt your letter or email. Make sure to provide the following details:

1. Your full name

2. Your account details, if you are an existing customer

3. Your contact details (address, telephone number and e-mail)

Second Level

In case you do not get a response in 10 days, or are not satisfied with the resolution provided by Level 1, you may email or write to Head – Credit Cards Service at

Email – headcardservice(at)rblbank(dot)com

Or write to the following address:

Manager - Credit Cards Service,

RBL Bank Limited

Cards Operating Centre - COC,

JMD Megapolis , Unit No 306-311 - 3rd Floor

Sohna Road ,Sector 48,

Gurgaon, Haryana 122018

Please quote the reference number provided to you in your earlier interaction along with your account number/credit card number.

Third Level

In case you are still not satisfied with the resolution provided, you may email your grievance to the Nodal officer at,

Email - principalnodalofficercards@rblbank.com or

Letter - write to the following address

Manager - Credit Cards Service,

RBL Bank Limited

Cards Operating Centre - COC,

JMD Megapolis , Unit No 306-311 - 3rd Floor

Sohna Road ,Sector 48,

Gurgaon, Haryana 122018

Banking Ombudsman

In the event you do not receive a “final response” within 30 days from the date you raised your issue, or are dissatisfied with the same, you may approach the Banking Ombudsman for an independent review. For more details on Banking Ombudsman you can visit the RBI website.

Grievance Redressal - Banking

If you are unsatisfied with the service received, you can contact the customer service executive of your branch or write to the Branch Manager providing complete details of the complaint, your name and account number or call the branch contact number.

You could call the helpline numbers at 022 61156300 to 99 or 18001238040

You could log on to the website, and fill in and submit the Grievance Form.

If you are not happy with the response to your complaint, you can escalate the matter to the Regional Nodal Officer. If you are still not happy with the response, you can contact the Principal Nodal Officer. Finally, if still unsatisfied, you can contact the Banking Ombudsman. The contact details for all these officers are available on the RBL website.

Below are the details of the RBL offices:

Administrative Office

RBL Bank Ltd.


Shri Shahu Market Yard,

Kolhapur - 416005.


Ph: 0231 2650981 to 984

Fax: 0231 2657386

Registered Office

RBL Bank Ltd.

1st Lane,


Kolhapur - 416001.


Ph: 0231 6650214

Fax: 0231 2657386

Corporate office

RBL Bank Ltd.

One Indiabulls Centre, Tower 2B , 6th Floor,

841, Senapati Bapat Marg,

Lower Parel (W),

Mumbai 400013

Ph: 022 43020600

Fax: 022 43020520


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