SBI Credit Card Customer Care Number
State Bank of India (SBI) is the largest public sector banking and financial services company in India. It is a government-owned corporation, headquartered in Mumbai. The bank has a dedicated customer service department through which it addresses every kind of customer queries and grievances.
Both first time users as well as habitual users of credit cards will always have queries related to it. You might have a query in mind regarding your reward points and how to redeem them, or wish to register for SBI NetBanking or you might wish to register your feedback. All that and much more is possible by contacting the customer care division.
There are various ways to contact SBI Credit Card Customer Care division in case of any query or in the event of a complaint. If you want to contact the SBI Credit Card Customer Care department, you can approach the general enquiry number or the dedicated number for credit card enquiries and have a representative resolve your query.
Below is a list of SBI Card Customer Care numbers(for queries related to credit cards) and SBI Customer Care nos.for general enquiries.
SBI Credit Card Toll Free Number:
If you would like to get in touch with the bank for any kind of query related to your credit card – be it credit card information or credit card blocking or to file any complaints related to credit cards, you can contact the following SBI credit card customer care no.:
SBI24 x 7 Credit Card Customer Care Toll Free number:
1800 180 1290
Or you can call 39 02 02 02, prefixing your local STD code.
In case of credit card theft/loss
In case of loss, theft or fraudulent transaction on your credit card or ATM/debit card, call the SBI Credit Cards 24-hour Customer Care numbers immediately. Following are the details:
Call 1860 180 1290 or 39 02 02 02 (prefix local STD code)
SBI credit card customer care no: 1800 180 1290 (toll free)
You can also log on to the SBI website and instantly block your card by clicking on ‘Block Lost \Stolen Card’ option.
It is also possible to block your card through SMS. Just SMS BLOCK (space) Last 4 digits of your SBI card to 5676791 from your registered mobile number.
SBI Customer Care 24x7 for General Enquiries: 1800 425 3800
If you have any general enquiries related to your SBI bank account, or any other products and services like loans offered by the bank, you could contact the number above.
Get in touch with SBI through SMS:
SBI has introduced SMS banking which makes it easier for customers to reach the bank. The Simply SMS Service lets you access your account information, with just an SMS. You can SMS HELP to 5676791 from your registered mobile. If you need a call back, you can SMS PROBLEM to 9212500888 and expect a call back within 24 hours.
Following are the information that you could get by using the Simply SMS Service:
|Kind of information needed||Send an SMS to 5676791|
|Balance enquiry||BAL (space) Last 4 digits of your SBI card|
|Available credit and cash limit||AVAIL (space) Last 4 digits of your SBI card|
|Block your lost or stolen card||BLOCK (space) Last 4 digits of your SBI card|
|Last payment status||PAYMENT (space) Last 4 digits of your SBI card|
|Reward point summary||REWARD (space) Last 4 digits of your SBI card|
|Subscribe to e-statement||ESTMT (space) Last 4 digits of your SBI card|
|Request for duplicate statement||DSTMT XXXX MM (Statement Month in MM)|
Get in touch with SBI via E mail:
You can mail your query, concern or feedback to: feedback (at) sbicard (dot) com
Connect via Twitter:
Connect with the bank on Twitter @SBICard_Connect
For Registering Your Feedback:
In case you want to leave your feedback with the bank, you can call the SBI 24 Hours Customer Care Numbers and talk to a customer care executive regarding your feedback.
For Grievance Redressal:
The bank provides a separate link on its website in case of any grievances, complaints, queries or feedback. If you have a grievance you wish you file, you can do so in any of the following ways:
Call the SBI customer service number on 1860 180 1290 / 39 02 02 02 (Prefix local the STD code) / 1800 180 1290 (toll free number). SBI executives are available 8 AM - 8 PM from Monday to Saturday
You can write to the Manager - Customer Services. Following are the details:
Manager - Customer Services
SBI Cards & Payment Services Pvt. Ltd.
DLF Infinity Towers, Tower C,
12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.
You can e mail your concern in detail to: feedback (at) sbicard (dot) com. Ensure that you write your 16-digit SBI Credit Card number & contact number/s in the subject line.
You will get a response within 7 days if you follow the above mentioned channels. In case you are not satisfied with the response, you can email the Nodal Officer along with the complaint number at: nodalofficer (at) sbicard (com)
Alternatively, you can write to the Nodal Officer at the following address:
Nodal Officer, SBI Cards
PO Bag 28- GPO, New Delhi-110001
You will receive a response within 8 working days on the receipt of your communication.
In case you think that the resolution offered in not satisfactory, or is unresolved by SBI within the time specified, you can escalate this issue to Customer Services Head at customerservicehead (at) sbicard (dot) com.
Further in case you do not get satisfactory response you may approach the Chief Executive Officer at CEO (at) sbicard (dot) com.
If you still have not received a satisfactory resolution, you may get in touch with the Grievance Redressal Officer. Following are the details:
Grievance Redressal Officer
DLF Infinity Towers, Tower C,
10th–12th Floor, Block 2, Building 3,
DLF Cyber City, Gurgaon –122002
If you still have not received a satisfactory resolution within a month, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.
Locate SBI Bank:
There is a comprehensive list of address and numbers of SBI offices if you wish to get in touch with SBI bank. Just log on to the website and click on the “Locate Us” link, where you could search and refine to find the address of your desired SBI bank branch. The Corporate office is in Mumbai and there are 14 Local Head Offices, 57 Zonal Offices which are located at important cities throughout the country. The corporate address is as below:
State Bank of India, Corporate Centre,
State Bank Bhavan,16th Floor,
Madame Cama Road,
Mumbai – 400 021.
Phone No: 022 – 22741