Andhra Bank Credit Card Customer Care

Andhra Bank Credit Card Customer Care Contacts

The Cardholder is advised to contact the Bank by any of the following means for any enquiry or grievance redressal:

24x7 National Toll Free Number: 1800 425 1515

Credit Card Customer Care Phone Number: +91 40 2468 3210

Credit Card Customer Care E-mail : ccdhelpdesk@andhrabank.co.in

Credit Card Customer Care Fax Number: 040 - 2475 5052

Send a written mail to the following address:

If the cardholder is not satisfied with the response received from the above support system, they may contact the nearest Nodal Executive at nearest Zonal Office or at the following address:

Using the Andhra Bank CCMS Mobile Application for Service Requests:

Andhra Bank has the CCMS Mobile Application that can be used to conduct various transactions with your credit card. It also has a section to help you raise various service requests relating to your credit card. You can conduct the following ‘Service Requests’ through the app.

• Track Service Request
• Request for a replacement card
• Request for duplicate statement
• Request for hot listing your card
• Request for EMI creation
• Enable / Disable International transactions
• Enable/disable POS transactions
• Enable/disable ATM transactions
• Enable/disable online transactions
• Temporary Card Block / Unblock
• Set temporary spending limits
• Generate PIN instantly for the registered cards

Andhra Bank Credit Card Grievance Redressal

Andhra Bank takes immediate steps to address any kind of grievances you may have with your credit card account. They have set a very thorough grievance redressal system that aims at resolving your issue at the earliest to your full satisfaction.

Step 1: Customers can contact the branch closest to them to lodge a complaint about their issue.

Step 2: If they are not satisfied by the resolution at the branch level, they can get in touch with the Zonal Manager. Andhra Bank customer support web page has the necessary form for contacting the Zonal Office here: ANDHRA BANK - CUSTOMER COMPLAINT FORM

If the complaint is not resolved at this level too, they can directly get in touch with the Head Office at the address given below:

Andhra Bank also has a grievance redressal system through SMS.

Type ' Upset ' and send it to 966606060 in an SMS. This number will notify the Customer Service Department, Head Office, of your grievance.

Upon receipt of the SMS you should receive an acknowledgment from the service provider.

You will then receive a call-back from the credit card customer service.

When your complaint has been discussed, it will be sent via email to the appropriate office or branch.

The office or branch will answer the grievance and send an email to resolution@andhrabank.co.in on the same day with details of the resolution.

Within 48 hours you will receive your grievance status. The Customer Service Department, Head Office, will inform you of this.

If your grievance has not been resolved through the above-mentioned SMS grievance redress program, you may write to the Chief Manager at the following address:

Andhra Bank Head Office has a dedicated department titled Customer Service Department Functions and is headed by Asst. General Manager. In case you are not satisfied with the redressal to your complaint at the branch/zonal office, you may approach Head Office, Customer Service at the following address:

If you are still not satisfied with the redressal by Customer Service Department, you may approach the General Manager, and Nodal Officer Customer Service, whose address and telephone numbers are furnished below:

Banking Ombudsman

Customers may approach the banking ombudsman office of their area if the complaint is not resolved at the bank level within a month from the date of receipt of the complaint. They may file a complaint online by visiting the website Reserve Bank of India and/or bohyderabad[at]rbi[dot]org[dot]in.

How to use the Andhra Bank Grievance Redressal system online?

An online form is available on the website of Andhra Bank at this link - Andhra Bank Customer Service The user has to click on the ‘Submit Grievance Online’ link. The below guide helps you to fill up the form and submit your grievance:

Existing Customer: Choose if you are an existing customer of Andhra Bank

Name of Customer: Fill in your name. If you are an existing customer, make sure that the name you enter is as per bank records.

Address of the complainant: Fill in your address. If you are an existing customer, enter the address registered with the Bank.

Account Number: Fill in your account number and the system will automatically fill in all your basic information.

Branch locator: Choose the branch name against which you are about to file the grievance.

Type of Interaction: Here, choose the type of grievance you want to lodge – Complaint, Suggestion or Query? Choose the relevant option and help the system in segregating the request accordingly.

Contact Details: Fill in your basic contact information like email id and phone number for customer care to reach you.

Category of Complaint: Here you need to enter the category or department that you wish to complaint against; so that the bank can understand which product or service you have had an issue with. Here you can select a credit card.

Product and Services: Specify the exact product or service that you have been dissatisfied with, so that the system can intimate the relevant team accordingly.

Nature of Complaint: What kind of a complaint is it? Choose the most relevant option.

Brief Description of Complaint: Explain your problem briefly for the customer care to understand the nature of the grievance.

Explain your problem briefly for the customer care to understand the nature of the grievance. Once you have filled all the fields, click on ‘Submit’. You will be sent a complaint tracking number on your phone number and email. With that reference number you can visit the Bank’s website and track the status of your complaint using the tracking number.