These Terms and Conditions together with our Privacy Policy (collectively “the Terms”) and Additional Terms (if any, as may be separately agreed between You and CreditMantri in connection with specific Services that you may avail from time to time) are the terms and conditions subject to which you are allowed to access/use this website www.creditmantri.com (“the Website”) and/or the online, web-based facilities, solutions and services made by CreditMantri, including available through the Website (“the Service”).
These Terms are legally binding. So please do read through them carefully and make sure you understand them before you accept these Terms. By clicking the box indicating acceptance of these Terms, you acknowledge and agree that you have read and understood these Terms and that these Terms form a legal and binding agreement between us. If you do not agree to these Terms, do not access or use the Website or the Service or any part thereof.
CreditMantri may modify these Terms / the Additional Terms from time to time and any changes will be notified to you through the Website or via the Service. Once you have received notice of any change in these Terms/ the Additional Terms, any subsequent use of the Website or the Service will be deemed to constitute your acceptance of such modified / changed Terms.
In these Terms and any Additional Term as may be relevant, “User”, “you” or “your” shall refer to you, the person who is accessing / using this Website / the Service and the term “CreditMantri”, “we”or “our” shall refer to CreditMantri Finserv Private Limited, a company with its registered office at Door No.3, Block B, No.147, 2nd Floor, Workeasy Space Solutions, RK Swamy Centre, Hansa Building, Pathari Road, Thousand Lights, Chennai - 600006 and wherever the context requires, shall also include CreditMantri’s licensors and affiliates and their respective employees, officers, directors, agents and representatives.
B. SCOPE OF SERVICE AND LIMITATIONS
- The Service provided by CreditMantri is available and appropriate only for use in India.
- The Service provided by CreditMantri is aimed at improving your credit worthiness and assisting you with taking actions that are expected to enhance your credit rating and consequently, over a period of time, your eligibility for credit assistance from banks or other credit institutions. Basis the specific action that you opt and pay for (wherever such charges are applicable), CreditMantri will assist you with providing the details of your current credit health and provide you with options on ways to resolve issues and co-ordinate with you to implement the action chosen to improve your chances for becoming eligible for credit assistance over a period of time. You further provide consent and authorise CreditMantri to retain as long as it deems it fit, any analysis, interpretation, derivative of information obtained from the credit information report and also any information collected from various lenders, for the purpose of fulfilling services under these Terms.
- For details of the various Services offered by CreditMantri, the scope of such Service provided, the term of the relevant Service and the charges applicable for the respective Service, please refer the relevant Additional Terms.
- You may be required to accept and agree to be bound by additional terms and conditions (“Additional Terms”) for availing the specific Service you choose. The applicable Additional Terms are set out at the point of access to the relevant Services. These Additional Terms are in addition to, and not in derogation of these Terms. In the event of any of these Terms conflicting with any Additional Terms, the Additional Terms shall prevail to the extent of such conflict, in respect of, and to the extent it relates to that particular Service.
- All transactions undertaken on your behalf by CreditMantri will be on the basis of your express instructions/prior approval and will be strictly on a non-discretionary basis. CreditMantri only offers to provide options and assist you (using commercially reasonable efforts) with actions that you could take to improve your credit record and remove negative comments in your credit history, with the sole aim of improving your credit rating and improving your chances of becoming eligible to receive financial assistance from banks or other credit institutions. You fully understand and agree that the decision on the course of action that you chose to adopt will rest exclusively with you and you are not obliged to accept any advice / recommendations provided to you by CreditMantri. CreditMantri shall not be responsible for any adverse impact resulting from your decision on the course of action that you choose to adopt or your failure to abide by the financial obligations you undertake pursuant thereto. While determining your course of action, you are required to independently analyse all relevant factors and exercise your independent discretion.
- The Service provided to you is based on your credit information report and credit rating maintained by various authorized Credit Information Companies (“CICs) in India and any other financial information that you may chose to provide to CreditMantri or authorise/ give consent to obtain from such CIC. If the information and details provided to CreditMantri (by the concerned CICs or you) are incorrect or incomplete, it will adversely affect the quality of the Service. In addition, there are several unknown factors beyond the control of CreditMantri that may impact the outcome of the Service. For instance, credit scores are calculated differently by the various credit information companies; banks and other lending institutions may have their own internal policies subject to which they accept settlement of delayed dues or offer financial assistance and therefore, it is impossible to predict how any one specific action that we may recommend will affect your credit rating or your ability to obtain financial assistance. Therefore, you hereby understand and acknowledge that the reports and analysis provided to you by CreditMantri is based on CreditMantri’s commercially reasonable efforts and our past knowledge and experience, and CreditMantri does not guarantee any outcome vis-à-vis your credit report or credit rating maintained by CICs nor do we guarantee that you will receive financial assistance from any bank or other credit institution. Individual results may vary based on several factors which are beyond the control of CreditMantri. While we make commercially reasonable efforts to ensure that our analysis are comprehensive and will provide you with options to improve your credit rating and credit worthiness, it is not meant to be exhaustive or conclusive and errors may occur.
- By accepting these Terms, you hereby give consent and authorise CreditMantri at its discretion to:
- Request and receive reports from CICs now and for a period of next six months
- Retain and store such reports for a period of six months from the date such report was received from the CIC
- Extend the periods stated above for further such periods perpetually every time you login to the CreditMantri Website.
You hereby understand and agree that CreditMantri is required by law to purge any report after six months of obtaining such report, if you fail to login and validate your consent for retaining such report for further period of six months.
- By accepting these Terms, you hereby request and authorize CreditMantri to communicate with you, and accept instructions from you or your approval, (i) over the telephone (at the number you provide to CreditMantri) (ii) by email (at the email address you provide to CreditMantri); (iii) in writing (including through documents uploaded by you through your User ID or otherwise), and/or any other mode and form as may be determined appropriate by CreditMantri from time to time. You hereby consent to CreditMantri, at its sole discretion, (i)recording all telephone calls between you and CreditMantri and any such records of CreditMantri shall be conclusive and binding evidence of the fact and content of such calls (ii) providing your details to banks and credit institutions to validate correctness of reporting with the CICs (iii) To share your information including certain personal identifiable information with business partners (i.e. financial institutions) of CreditMantri to provide you with pre-approved offers per the eligibility criteria, from such business partners. It is your responsibility to intimate CreditMantri of any change in your email address or telephone number. You hereby confirm that instructions / approval so provided by you will be valid, effective and binding on you without any further enquiry or due diligence as to identity of the person purporting to give such instruction / approval. If you don’t want us to retain any of your personal or loan application related information, you may notify us via an email to grvance@creditmantri.com at any time in order to get all your data deleted from our systems. You may, at any time while availing of our Services or otherwise, withdraw the consent given earlier to us to collect and use your sensitive personal data or information by writing to us at greivance@creditmantri.com. However, in the both the above cases, case of you withdrawing such consent, Creditmantri shall have the option to stop providing you the Services for which the information was sought. You will not be eligible for a refund of any fees paid for any service in such an event and you agree that the Website shall not be liable to you for the same in any manner whatsoever. CreditMantri may, in its sole discretion, seek further confirmation of any instruction / approval given or purporting to originate from you.
- For as long as your User ID remains registered with us, CreditMantri may, from time to time, recommend our own products and services or the products and/or services of third party banks and other credit institutions to you. You hereby consent that based upon your request, CreditMantri may forward your contact details to third party banks and credit institutions, and you authorize them to contact you, even if you are registered with a Do Not Call (DNC) status with your telecom provider. If you have asked us, or if you do ask us in future not to send you any marketing material, you agree that this restriction will not apply to these recommendations / referrals. The provision of referrals related to the products and/or services of third party banks and other credit institutions is purely a referral service and is not an offer made to you by CreditMantri for any financial product and/or financial services and should not be construed as such. Such third party referral is provided strictly on a non-risk participation basis. The ultimate decision regarding the appropriateness of any product / service that is provided to you by CreditMantri is exclusively yours and you should exercise due caution and/or seek independent advice before entering into any investment or financial obligation based on these referrals. You should consult your appropriate advisors and independently consider the merits and risks of subscribing or purchasing any recommended products / services, including engaging with any third party and / or purchasing their products / services. The third party/parties will be entitled to determine, in their sole discretion, whether to offer any of their products and/or services to you and any such offer will be subject to such terms and conditions as may be agreed between you and the concerned third party. CreditMantri shall not be a party to and shall not be responsible or liable for any transactions, interactions, conduct or communications between you and our third party partners, on or through the Service or otherwise. CreditMantri may receive a referral / facilitation fee from these third party banks / other credit institutions for the referral and you hereby confirm that you have no objection to the same.
- CreditMantri shall not be liable for any failure or delay to perform any of its obligations if performance is prevented, hindered or delayed, in part or entirely, by any event beyond the reasonable control of CreditMantri, including without limitation, sabotage, fire, flood, explosion, acts of god, acts of third parties, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, acts of third parties beyond CreditMantri’s reasonable control, breach of computer systems, malfunctioning of computer systems by any malicious, destructive or corrupting code or virus, mechanical or technical errors/failures, power shut down, faults or failures in telecommunication or internet services or unauthorized access to computer systems, (“Force Majeure event”). You hereby understand and acknowledge that the transmission, storage and or retrieval of information and the provision of the Service through the internet is subject to a variety of factors beyond the reasonable control of CreditMantri, that make such transmission, storage, retrieval and or provision of Service potentially unreliable, including any interruption or unavailability of the third-party hosting services or internet services used by CreditMantri to host the Website and / provide the Service. In no event shall CreditMantri be liable for any failure, interruption or delay of the Service or the Website resulting in part or entirely from such Force Majeure events. CreditMantri’s obligations shall be suspended for so long as the Force Majeure event continues CreditMantri does not provide legal advice or any advice on your tax liability. You should seek appropriate advice in this regard.