CreditMantri Finserve Private Limited
4th Floor Sudhama, 36 Vijayaraghava Road,T Nagar, Chennai, Tamil Nadu 600017
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Our focus is to ensure that our customer information is safe and secure. Hence we believe in a systematic and transparent customer support to resolve all the queries, grievances and complaints.
CreditMantri is your one-stop destination for all the right financial products and credit improvement needs. We constantly strive to address the challenges of the credit invisibles by getting them access to good credit. Our dynamic customer care team is always quick to respond to each and every query raised by the customers.
For any queries related to personal loans, home loans, business loans, credit cards, credit improvement needs, payment issues, etc., you can login and write your query at the ‘Need Help’ section. You can expect a prompt response to your query within 24 hours. For immediate response, you can use the ‘Chat With Us’ option, wherein our customer care executive will reply you immediately.
We ensure that all our customers’ queries are answered immediately. Following are the steps to contact our customer care team and escalate your queries if needed.
We request you to login and raise your query so that we can verify your details and help you better.
You can raise a query under the ‘Need Help’ section. You will get a response within 24 hrs.
Login and use the live chat option under ‘Need Help’ section to get instant response.
Following is a compilation of frequently asked questions by our customers. You may find answers to queries, and if not, you can post your query under ‘Need Help’ section.
The time taken to see a change in your credit score depends on when you have clean closed the past dues to the lender. After you have made the payment to clear the outstanding dues, it gets reported to the bureaus by your lender. The time taken by the lender for reporting may vary as per their internal policies. Generally, it takes from 3 to 6 months to see a change in your credit score provided you have an active credit account.
We act in the best interest of our customers and ensure that all the data are kept safe. This is one of the main reasons, we request our customers to login to our website and connect with us through the ‘Need Help’ section. This way the interaction will be secure and you will also have a record of all your communication with us.
Once you have resolved the issue and got a clean closure, your lender will report it to the credit bureau. The time taken to report to the credit bureaus depend on the lender's internal policies. However, in general, it takes 3 to 6 months to see a visible change on your credit score after clean closing the negative issues.
You can contact our ‘Need Help’ team to get the refund if the amount was deducted twice.
Settlement does not mean you have clean closed the loan/credit card account. It is a mutual agreement between the lender and you, wherein the lender has agreed to an amount less than the amount originally owed. It is still considered a negative issue which affects your credit score. You need to pay off the entire amount to get back on track to good credit health.
It all depends upon how soon you clean close your outstanding dues on loans and cards to the lender. It normally takes between 3 months to 6 months for your credit score to get updated after making the payment. However, the improvement on the credit score depends on the consistent repayment on the existing loans or credit cards.
In some rare cases, the bank is not authorised to produce information to CreditMantri or any other third-parties. In such Instances, the customer is requested to send an email to the bank. Only on receiving the email from the registered email from the customer, the lender responds to all such queries.
Most cases are resolved with-in the stipulated time as promised. In some rarest of the rare cases, we would have to wait for a longer time as different banks have different turn-around time to respond to customer requests.
Yes, but only when you apply and give consent. We periodically send you the latest and best offers you may be eligible for and you can apply if your interested and eligible.
We will never apply without your consent.
CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf.