CreditMantri Customer Care

The time taken to see a change in your credit score depends on when you have clean closed the past dues to the lender. After you have made the payment to clear the outstanding dues, it gets reported to the bureaus by your lender. The time taken by the lender for reporting may vary as per their internal policies. Generally, it takes from 3 to 6 months to see a change in your credit score provided you have an active credit account.

We act in the best interest of our customers and ensure that all the data are kept safe. This is one of the main reasons, we request our customers to login to our website and connect with us through the ‘Need Help’ section. This way the interaction will be secure and you will also have a record of all your communication with us.

Once you have resolved the issue and got a clean closure, your lender will report it to the credit bureau. The time taken to report to the credit bureaus depend on the lender's internal policies. However, in general, it takes 3 to 6 months to see a visible change on your credit score after clean closing the negative issues.

You can contact our ‘Need Help’ team to get the refund if the amount was deducted twice.

Settlement does not mean you have clean closed the loan/credit card account. It is a mutual agreement between the lender and you, wherein the lender has agreed to an amount less than the amount originally owed. It is still considered a negative issue which affects your credit score. You need to pay off the entire amount to get back on track to good credit health.

It all depends upon how soon you clean close your outstanding dues on loans and cards to the lender. It normally takes between 3 months to 6 months for your credit score to get updated after making the payment. However, the improvement on the credit score depends on the consistent repayment on the existing loans or credit cards.

In some rare cases, the bank is not authorised to produce information to CreditMantri or any other third-parties. In such Instances, the customer is requested to send an email to the bank. Only on receiving the email from the registered email from the customer, the lender responds to all such queries.

Most cases are resolved with-in the stipulated time as promised. In some rarest of the rare cases, we would have to wait for a longer time as different banks have different turn-around time to respond to customer requests.

Yes, but only when you apply and give consent. We periodically send you the latest and best offers you may be eligible for and you can apply if your interested and eligible.

We will never apply without your consent.