How To Reverse Wrong Upi Transactions

Are you someone who makes payments or fund transfers regularly through UPI? There is a possibility that you may transfer an amount to the wrong or unintended payee in a transaction. In that case, you need to reverse the wrong UPI transaction. Wrong UPI transactions do occur due to errors or issues in the transaction process. These mistakes include human errors, technical glitches, or malicious intentions. Regardless of the circumstances, you need to rectify a wrong UPI transaction. 

What is a Wrong UPI Transaction? 

Wrong UPI transactions occur when you transfer your funds to the wrong account, mobile number, bank account, or an incorrect UPI ID. When you have made a wrong UPI transaction, you need to act quickly and follow the right steps to raise a wrong UPI transaction complaint. This can occur when the sender enters the wrong UPI details or selects the wrong contact.  A UPI reversal request can be made with the help of the bank, UPI app, or the UPI transaction complaint number provided by the NPCI to reverse a wrong UPI transaction. 

What is NPCI? NPCI is a non-profit organization that operates for the settlement and electronic payments systems in India. The organization was formed in collaboration between the RBI and IBA. The goal of the organization is to facilitate payment and settlement infrastructure covering both the physical and electronic transactions within the banking sector. 

Can You Reverse a Wrong UPI Transaction? 

A wrong UPI transaction, as mentioned earlier, occurs when your funds are transferred to unintended recipients during a fund transfer. This can occur due to an incorrect mobile number, account, or UPI ID. But the good news is that these wrong UPI transactions can always be reversed.   

Steps to Reverse Wrong UPI Transaction 

Reversing a UPI transaction is crucial for recovering funds. If you are unsure how to proceed with the UPI transaction reversal process, use this section for a detailed step-by-step method. Follow the specific set of processes for reversing UPI transactions.   

• Validate Your Transaction Details: Before proceeding, ensure you have the correct transaction details. Check your transaction ID, date, time, and amount. Confirm that you sent the transaction to the incorrect UPI ID. You can find this information by opening the transaction history section of your UPI app.  
• Communicate with the Recipient: If possible, contact the recipient to state that you transferred an amount by mistake. Sometimes, the recipient may choose to send the amount back voluntarily. Use the contact details provided or ask your bank for assistance to get in touch with the recipient.  
• Report the Erroneous Transaction: Immediately notify your bank or UPI service provider about the incorrect transaction. Provide them with the transaction details and the intended recipient’s UPI address. You can also contact your bank’s customer service. Access the transaction issues section that comes with UPI apps.  
• Submit a Grievance with NPCI: If your bank or UPI service provider does not assist you, contact NPCI. Use the grievance redressal system of NPCI to resolve your issue.  
• Request an Official Investigation: Use the dispute resolution process offered by some UPI apps. File a dispute directly through the app to resolve the issue. Provide all transaction details and supporting evidence.  
• Monitor Your Complaint Progress: Record your complaint or dispute and follow up with your bank, UPI service provider, or NPCI to track the progress. Use the complaint number for reference.   
• Confirm Refund or Issue Closure: Once you have resolved the issue, confirm the return of funds or verify that the problem has been resolved. Check whether the amount has been credited to your bank account.   

Wrong UPI Transaction Complaint Numbers 

Every UPI service provider has a dedicated helpline number to assist users in reporting various wrong or failed transactions. You can contact us using the provided numbers to raise a complaint, request a refund, or resolve a dispute. 

How to Raise Wrong UPI Transaction Complaint  

In the event of a wrong UPI transaction, the RBI has mandated a grievance redressal mechanism to resolve such issues. The following is the list of steps to raise a wrong UPI transaction complaint.   

Through the UPI App  

Most UPI apps, such as Google Pay, PhonePe, and Paytm, have a “Report a Problem” section under the “Settings” menu.  

• Locate the specific transaction.  
• Click the “Raise a Complaint” or “Report”.  
• Select “Wrong UPI Transaction” as the issue.  
• Please submit the supporting details, including transaction records, dates, and any relevant information.  

Bank Customer Care or Branch  

If any of the UPI transactions done are erroneous in nature, contact your bank’s customer support or visit the bank’s branch and register a complaint with the following details. They are:  

• UPI Transaction ID  
• Beneficiary Account Number or UPI ID  
• Time and Date of the transaction  

NPCI Complaint Number  

You can register a complaint with the NPCI for a wrong UPI transaction in the toll-free number 1800-120-1740 after the transaction.  

Documents Required to File a UPI Complaint  

The following documents are required to file a UPI complaint:  

• Transaction ID: Every UPI transaction has a unique transaction ID. This ID must be submitted to verify the transaction by the bank and NPCI.  
• Date and Time of Transaction: Mention the exact date and time when the transaction occurred. When you submit the right time details, it results in  quick reconciliation for banks and NPCI.  
• Amount of Transaction: Include the amount of the transaction involved. Do not round off the amount. This might also cause a delay in resolving the issue.  
• Sender and Receiver UPI IDs: You must provide your own and the payee’s UPI IDs. It helps identify the exact payee in cases where an erroneous transaction is made.  
• Bank and App Details: Mention the name of the bank and the UPI used. You might also need to attach a screenshot of the failed transaction.  
• Type of Complaint: Specify the nature of the issue, such as wrong UPI ID, transaction failed but money debited, duplicate payments, and fraudulent transactions.  

How Long Does It Take to Reverse a Wrong UPI Transaction?  

Banks will take a minimum of 3 to 5 business days to process your UPI transaction reversal. In some cases, it may take a longer period of time to resolve the dispute and complete the verification.  

Challenges in Reversing UPI Transactions  

UPI Payments have brought about a significant change in the financial transactions made by the common man. UPI apps have made payment easier anywhere, anytime, without the need to carry your wallet. However, numerous challenges still remain when attempting to reverse incorrect UPI transactions. Some of the challenges are:  

• Incorrect Phone Numbers: In case you are making a payment to a phone number that has been typed incorrectly, your money gets transferred to an unintended payee. This results in a loss of funds. You might find it challenging to recover the money from an unknown payee.  
• Fraudulent Recipients: When you receive a payment request from an unknown number, and you approve the UPI payment. You could be  a victim of a scam by a scammer. There could be multiple UPI accounts linked to the same phone number. You are sending money to an account unknown to you.  
• Technical Glitch: UPI platforms occasionally experience technical glitches. There are situations where transactions may take longer than usual and display the status “Pending” due to a technical issue.  
• Account Linking: Occasionally, it is likely that the user’s bank account is not linked to their UPI ID, which can prevent certain transactions from being processed. If the user has more than a single UPI ID, that will also result in a wrong transaction.  
• Data Security: If the UPI app you have does not have the requisite security features, such as two-factor authentication, there is a high chance that your account will be easily hacked, resulting in data security breaches.  

Preventive Tips to Avoid Wrong UPI Transactions  

Wrong UPI transactions are bound to happen at some point in time. One needs to exercise caution while doing UPI transactions. Avoid saving unverified UPIs and remain vigilant and cautious when scanning QR codes from unknown sources. It is also wise to set daily limits on your UPI transactions.  

We have provided some preventive tips to follow to avoid incorrect UPI transactions.   

• Recognize and Avoid Fraudsters: Avoid sharing sensitive financial information, such as your PAN. Do check the authenticity of the number to who you are transferring the funds. In most cases, the name of the payee appears on the GooglePay. It is a wise practice to check with him  to confirm the name as well 
• Double-check Incoming UPI Requests: Always read the spam warnings and alerts on various apps, such as PhonePe and Google Pay. Please report any suspicious activity in your account.  
• Be Cautious with Money Requests: Whenever you send money to another person, please verify the recipient's identity before sending the money. You must double-check the recipient's details before making the transfer.  
• Keep Your PIN Confidential: The UPI app PINs are intended for confidential use. You should utilize strong security and anti-virus software on your phone. It is recommended to keep your banking apps up to date.  
• Secure Your Email Linked to UPI Apps: Please exercise caution when opening emails from unknown senders and avoid clicking on links from unfamiliar sources. You can utilize email security tools to filter out unwanted messages. You can also make use of the built-in spam filters of the email providers.  
• Avoid Downloading Unwanted Apps: Only download apps from trusted sources. Avoid installing apps from unknown sources. Before installing, review the various permissions an app requests.  

Conclusion  

UPI transactions are made in a hurry. There is a chance that you may make errors in these transactions. But taking quick action will help you recover the amount. It is a good habit to verify the recipient's details before transferring funds to ensure the transaction is accurate and secure. In case of errors, do raise a complaint with the bank, UPI app, or NPCI. In case of unresolved issues, do keep your UPI transaction complaint number handy or file a grievance online. Although there is a possibility of reversing money through a wrong UPI transaction, it is essential to be cautious with your finances. Exercise caution and remain vigilant when making UPI payments, especially to unfamiliar numbers or those with which you are not familiar. Please review your bank statements regularly to check for any unknown payments that may have been made. Raising complaints immediately after a wrong UPI transaction is made is one of the best ways to recover the lost amount.   

Frequently Asked Questions

1. Can a wrong UPI transaction be reversed? 

Yes, a wrong UPI transaction can be reversed if you act quickly. Contact your bank or UPI app’s customer support immediately and share the transaction ID. They’ll raise a dispute with the receiver’s bank to reverse the funds if the amount hasn’t been withdrawn. 

2. What should I do if I sent money to the wrong UPI ID? 

If you’ve transferred money to the wrong UPI ID, contact your bank’s customer care or visit the branch right away. Provide details such as transaction ID, UPI ID, and amount. You can also raise a dispute directly through your UPI app like Google Pay, PhonePe, or Paytm. 

3. What happens if the UPI ID doesn’t exist but money is deducted? 

If the UPI ID doesn’t exist, the transaction fails automatically, and your money is refunded instantly or within 2–3 business days. If the amount is still not credited, contact your bank or payment app for manual reversal. 

4. Is there any helpline number to report wrong UPI transactions?

Yes, you can call NPCI’s UPI helpline at 1800-120-1740 or contact your bank’s customer care. You can also reach out to the UPI app’s support team — PhonePe (080-68727374), Paytm (0120-4456-456), or BHIM app support. 

Disclaimer: This page includes information that has been compiled from many sources and is only offered for informational purposes. Given that this type of data may change over time, we cannot guarantee the accuracy of the information supplied or included within it. It is anticipated that the user will confirm with the relevant source before making any choices or taking any actions.