A PNB Customer ID serves as a unique digital identity for every Punjab National Bank account holder, allowing seamless access to various banking services. It is required while logging in to PNB NetBanking, activating the PNB ONE mobile app, checking e-statements, updating KYC, or managing multiple accounts under one profile. 

Many customers often face difficulty locating their Customer ID, especially when they need it urgently for online banking. Fortunately, PNB provides several easy ways to retrieve the Customer ID through the passbook, statement, mobile app, internet banking, customer care, or a simple visit to the branch. This guide explains its importance and all the reliable methods to find your PNB Customer ID quickly. 

What is PNB Customer ID? 

A PNB Customer ID is a unique identification number assigned to every Punjab National Bank customer at the time of opening an account. Instead of identifying you by each individual account, this single ID links all your savings, current, FD, RD, and loan accounts under one customer profile. Think of it as your digital identity within PNB’s banking system. 

This Customer ID is required for activating PNB Net Banking, logging into the PNB ONE mobile app, completing online KYC, updating Aadhaar/PAN, and accessing many online banking services. It is different from your account number; while an account number is specific to one bank account, the Customer ID represents you as a customer across all PNB services. 

Where to Find PNB Customer ID? 

Your Punjab National Bank (PNB) Customer ID is printed or displayed across multiple banking documents and digital platforms. If you’re unable to locate it, don’t worry - PNB provides several easy ways to check your Customer ID quickly. Below are the most reliable places to find it: 

Check PNB Passbook 

One of the easiest ways to find your PNB Customer ID is by checking your passbook. Punjab National Bank prints the Customer ID on the very first page of the passbook, usually along with your name, account number, branch details, and IFSC code. It is generally labelled as “Customer ID” or sometimes “CIF No.” depending on the passbook format. 

Simply open the first page of your passbook and look under the personal details section - your PNB Customer ID will be clearly mentioned there. This method works even if you don’t use net banking or mobile banking, making it the quickest offline way to retrieve your Customer ID. 

Check PNB Account Statement (PDF/Email) 

You can find your PNB Customer ID directly in your account statement. Open the PDF statement downloaded from net banking or received via email, and check the top section of the first page where your account details are listed. The Customer ID is usually printed along with your name, account number, and branch details. Once you unlock the PDF using the correct password, your Customer ID will be visible immediately. 

Find PNB Customer ID on Cheque Book 

Open the first page of your PNB cheque book, where your account details are printed. In many cases, the Customer ID is mentioned along with your name, account number, and branch information. If it’s not printed there, check the welcome slip that came with the cheque book, as some branches include the Customer ID on that sheet. 

Find Customer ID in PNB Welcome Kit 

You can find your PNB Customer ID inside the welcome kit given at the time of opening the account. It is usually printed on the first page of the welcome letter, account opening form copy, or the information page of the cheque book included in the kit. 

Using PNB Net Banking  

You can easily find your PNB Customer ID through the official PNB Net Banking portal if you have access to your account online. Here’s how to do it accurately: 

  • Visit the PNB Net Banking website and click on Retail Internet Banking Login. 
  • On the login page, select the “Forgot User ID” or “Trouble Logging In?” option. 
  • Enter your Account Number, registered mobile number, and the captcha code as required. 
  • Once you submit the details, the system verifies your information and retrieves your profile details. 
  • Your PNB Customer ID/User ID will be displayed on the screen. 

Using PNB One Mobile App 

You can easily find your PNB Customer ID through the PNB One mobile banking app if you have already registered for mobile banking. The Customer ID is displayed inside your profile section, and the process takes less than a minute. Follow the steps below: 

  • Open the PNB One App on your mobile and log in using your MPIN or fingerprint. 
  • Once the dashboard opens, tap on the “Profile” icon or the “My Account” section. 
  • Your Customer ID, along with your name and registered mobile number, will be displayed on the screen. 
  • If you cannot see it, go to Menu → Personal Settings → View Profile, where the Customer ID will be clearly mentioned. 

This method is the quickest way to retrieve your PNB Customer ID without visiting the branch or entering any extra details. 

Visit PNB Home Branch  

If you are unable to find your PNB Customer ID through online or document-based methods, the most reliable option is to visit your Punjab National Bank home branch. Carry a valid identity proof such as Aadhaar Card or PAN Card. 

At the branch, inform the bank executive that you want to know your Customer ID. They will verify your identity and account details through their system and provide your Customer ID instantly. This method is completely secure and works even if your mobile number is not updated or you have not activated net banking or mobile banking. 

Call PNB Customer Care 

Punjab National Bank provides toll-free helpline numbers where customers can verify their identity and retrieve their Customer ID securely. 

To get your Customer ID, call PNB Customer Care at 1800-180-2222 or 1800-103-2222 from your registered mobile number. The support executive will ask for basic details such as your account number, registered mobile number, date of birth, or PAN for verification. Once your identity is confirmed, they will share your PNB Customer ID instantly over the call. 

Conclusion 

Finding your PNB Customer ID is simple, and you can retrieve it through multiple online and offline methods. Whether you check your passbook, account statement, PNB One app, or use the “Forgot User ID” option in net banking, the Customer ID is always accessible with the right steps. If none of these methods work, visiting the nearest PNB branch is the quickest way to get it. Keep your Customer ID saved securely, as it is essential for activating net banking, mobile banking, and completing important banking services without delay.

Disclaimer: The information provided on this page is collected from various sources and is intended solely for general informational purposes. Since rules and processes may change over time, we do not guarantee the accuracy or completeness of the details mentioned. Users are advised to verify the information with the official or relevant authorities before making any decisions or taking any action.