The grievance redressal policy at Kreditbee is an important part of business operations. The complaint redressal is supported by a review mechanism to minimize any similar issues in the coming future.
The principles that are followed by the policy are
- The customers are treated fairly
- The complaints that are raised by the customers are dealt with courtesy and in a timely manner
- If the customers are not satisfied with the complaint resolution they should be guided in a proper manner to go to higher authorities to register their complaints
- The employees work in good faith and without any prejudice
The company has a CRM system to ensure timely resolution of complaints for the customers. Once the complaint has been registered with the company, customer care will be responsible for complaint resolution within a period of fourteen days from the registration of the complaint.
A timeline of fourteen days has been set to resolve the complaint that has been registered by the customer. Complaints are acknowledged on receipt and the customers are informed in case of any delays.
Customers can raise their redressals to the following addresses
Ms. Meghana Shah
Address: Finnovation Tech Solutions Private Limited, No.143 A,
Second Main Road, Mahadevpura, Bengaluru - 560016