Deactivating your FASTag account in India:

Several methods exist to deactivate your FASTag account. Here are the most common ones:

Through the FASTag issuer:

  1. Online portal: If your FASTag was issued by a bank or digital wallet, log in to their online portal (like HDFC Fastag portal, Paytm FASTag, etc.) using your registered credentials. Locate the "Service Request" or "Account Management" section and find the option to deactivate your FASTag. Follow the on-screen instructions and provide the necessary details for verification.
  2. Mobile app: Many issuers offer a dedicated mobile app to manage your FASTag. Check if your issuer has one and log in. Look for the "Deactivate FASTag" or similar option within the app and follow the instructions.
  3. Customer care: Call the customer care number of your FASTag issuer. Some common numbers are:
  • NHAI helpline: 1033
  • HDFC Bank: 1800-120-1243 or 1033
  • ICICI Bank: 1800 2100 104
  • Axis Bank: 1800 4188 222
  • Paytm: 0120-4888-222
  • Airtel Payments Bank: 400 or 8800688006 Inform the representative that you want to deactivate your FASTag and provide the required details.

Disclaimer: The contact numbers and details mentioned above are as of 01-03-2024. Please refer to the official NPCI website for the latest updates.

Through National Payments Corporation of India (NPCI):

  1. Visit the NPCI FASTag portal:
  2. Click on "Deactivate FASTag" and choose the option to deactivate by FASTag ID or vehicle registration number.
  3. Enter the necessary details and follow the instructions shown on the screen.

Important points to remember:

  • Before deactivating, ensure you have sufficient balance in your linked account to cover any outstanding tolls.
  • Deactivation usually takes 24-48 hours to process.
  • Some issuers may charge a deactivation fee. Check with your specific issuer for details.
  • If you plan to reuse the FASTag later, consider suspending it instead of deactivating it. Suspension allows you to reactivate it easily without needing a new tag.