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India is known for having multiple queues at toll plazas where cars would wait for their chance to pay toll charges before driving away. The process of making manual payments, with cash or card to be allowed through by toll keepers is generally very slow and could also be time-consuming at times. With this state of affairs, the National Highways Authority of India (NHAI) decided to roll out a new and innovative technology which allows making toll payments fast and easy. FASTag is a reloadable tag that allows toll charges to be deducted automatically when the car passes through the toll gate.
FASTag is a very easy to use and rechargeable tag that allows deduction of toll charges automatically and helps vehicles to pass through the toll plaza without waiting for any cash payments or manual intervention. FASTag is an ideal solution for people looking to have hassle-free trips, especially on national highways. FASTag is currently available at more than 420 toll plazas across various national as well as state highways. Additional toll plazas are being planned to be brought under the FASTag program in the near future.
FASTag gets linked to a prepaid account in order to deduct applicable toll amount automatically. The tag uses Radio-frequency Identification (RFID) technology and must be affixed on the vehicle's windscreen after the tag account has been activated. The FASTag program allows users to keep adding multiple toll plazas with time and provides cashless experience while travelling across India.
FASTag was initially designed to be a pilot project back in 2014 along the Golden Quadrilateral between Ahmedabad and Mumbai. After its initial success with individual projects, on 19 October 2019, FASTag was made mandatory on all National Highways and non-FASTag users got charged double the toll amount after its launch.
Here are some of the main benefits of FASTag:
Cash Back up to 2.5 percent- Users can avail a cashback of 2.5% on all toll payments using FASTag in the Financial Year 2019-20. The cashback amount for a certain month is credited back to the user's FASTag Account within a week post the said month.
Step 1: The first step is for users to buy a FASTag for their car. Users can physically buy one at some of the toll plazas across India by carrying an identification document as well as the vehicle registration documents along. FASTags can also be bought from banks or from online portals. Some of the banks currently offering FASTags include HDFC Bank, ICICI Bank, State Bank of India, Kotak Mahindra Bank, Axis Bank as well as the Airtel Payments Bank and Paytm Payments Bank. The benefit of buying the FASTag from banks where users have their savings or salary account is that they can pre-link it with the bank account for easier and faster recharge later.
Step 2: As a next step, users need to make payment for the FASTag. Different prices for the FASTag are applicable depending on which vendor they buy it from. If one buys it from Paytm for example, the FASTag will cost approximately Rs. 500. This includes Rs. 100 for the tag, Rs 250 as refundable security deposit and Rs. 150 as the first recharge for the FASTag. The minimum threshold amount for the Paytm issued tag is also Rs. 150. If, however, one decides to buy from HDFC Bank, the tag costs Rs. 400—this includes Rs 100 for the tag, Rs 100 as reissuance fee and Rs 200 as a security deposit. Incidentally, HDFC Bank has Rs. 100 as the minimum threshold for the account to remain active. There are also cash backs for every use. FASTag issuers come up with these offers on a periodic basis and users can make the most of such offers.
Step 3: The last step is to recharge the balance on the FASTag. Users can log in to the payment system of the bank which has issued the FASTag and make the recharge from their bank account. If it has been bought from Paytm, one can recharge using the linked Paytm account and the balance gets deducted every time one passes through a toll plaza on a national highway. Users can also download the ‘My FASTag’ app and recharge their FASTag via the unified payments interface (UPI) there.
FASTag has unlimited validity - The same FASTag can be used until the tag is legible to the reader and is not tampered with.
Here’s an easy walkthrough of how one can stick the FASTag onto the vehicle:
To apply for SBI FASTag users can contact SBI Customer Care center at 1800 11 0018 and the customer care centre executives will guide them to the nearest PoS location. Customers can also get to know of SBI’s PoS location in the country and with valid KYC documents and vehicle RC copy along with the originals for verification purposes.
In order to get an SBI FASTag, applicants need to open a FASTag account with the State Bank of India. To get a tag account created, applicants can either personally visit an SBI POS/agent/sales office location or can request for a tag online through the FASTag portal of SBI. The process is easy, and applicants can complete it in a few simple steps.
Online application process
Offline application process
Since the SBI FASTag is linked to an account, KYC documentation would be required as per the KYC policy of the Issuer Bank. Apart from the KYC documentation, applicants need to submit Registration Certificate (RC) of the vehicle along with the application for SBI FASTag.
Issuance fees of the Tag: - Rs. 100/- across all categories, including all applicable taxes Other Charges: - A minimum security amount depending on the vehicle category (refundable at the time of cancellation of RFID Tag) and Minimum Balance, would be charged to the customer as per the Table given below:
Car / Jeep / Van/ Tata Ace and similar mini light commercial vehicle
Light Commercial Vehicle
Three Axle Commercial Vehicles
4 to 6 axle
7 or More Axle
Heavy Construction Machinery (HCM)/Earth Moving Equipment (EME)
An SBI FASTag account can be opened in two categories which are as follows:
SBI has a dedicated customer care number for FASTag users. For any queries or complaints regarding an SBI tag, users can contact SBI on the helpline number 1800-11-0018. If users have any FASTag related complaints, they can register them with the bank by sending an email to helpdesk[dot]fastag[at]sbi[dot]co[dot]in and CC to team[dot]sbietc[at]sbi[dot]co[dot]in.
How to ICICI FASTag recharge
ICICI Bank FASTag can be recharged through modes such as internet banking, NEFT/RTGS, UPI, credit card, debit card, cheque, cash, etc. For online recharges users must:
ICICI Bank CIB and RIB
0.2% to 0.85% (basis the transaction value)*
1.8% of transaction value*
1% to 1.65% (basis the transaction value)*
As per the NEFT cycle
ICICI Bank: T+1 Other Bank: T + 4 T = time or date of a transaction initiated
Fees – Joining fees of Rs. 99 is applicable on all ICICI FASTags. These fees include GST. Below table provides details on the one-time FASTag deposit amounts as applicable.
Car / Jeep / Van
TATA Ace and similar mini Light Commercial Vehicle
Light Commercial Vehicle / Mini Bus
Bus 3 Axle
Truck 3 Axle
Bus 2 Axle / Truck 2 Axle
Tractor / Tractor with trailer / Truck 4/ 5/ 6 Axle
Truck 7 Axle and above
Earth Moving / Heavy Construction Machinery
To enable customers to zip through the toll plaza without waiting in any queue, HDFC Bank has introduced the FASTag solution. It is a cashless solution that can be easily recharged through multiple e-payment modes such as Credit Card/ Debit Card and Internet Banking. Also, for the convenience of users, the bank has enabled the SMS facility i.e. customers will receive SMS every time they recharge or pass through the Plaza.
Features of HDFC FASTag
Offline Process: Applicants can visit any of the Point of Sale (POS) locations or authorised agent sales offices of HDFC Bank to create a tag account. They must ensure to drive their vehicle to the POS/agent location at the time of the purchase as the activated tag needs to be fastened on the windscreen of their vehicle by a bank representative.
They must carry all the originals as well as photocopies of the following KYC documents along with:
Online Process: Users can apply for an HDFC Bank FASTag online in a few simple steps that are as follows:
One - time Tag Deposit amount (Refundable):
The Paytm FASTag is a simple & reusable tag that works on Radio-frequency identification technology (RFID). It needs to be affixed on the vehicle’s windscreen. Each tag is linked to a registered Paytm wallet to facilitate instant automatic deduction of toll charges. This program is part of the National Electronic Toll Collection (NETC) initiative, rolled out by NPCI under the guidelines of NHAI & IHMCL.
Benefits of PayTM FASTag
The fees and charges for the issuance of PayTM FASTag are fixed for different vehicle classes. Besides, the issuance fee one will also need to pay a security deposit and a threshold amount additionally. Here are the various vehicle classes and the prices for their tags:
Tag Issuance Fee
Car/Jeep/Van/TATA Ace and similar mini Light Commercial Vehicle (LMV)
Light commercial vehicle 2-axle/Mini Bus
Bus 3-axle/ Truck 3-axle
Bus 2-axle/Truck 2-axle
Regular tractor/Tractor with trailer, Truck 4-axle, Truck 5-axle, and Truck 6-axle
Truck 7-axle and above
Earth Moving/Heavy Construction Machinery
One-time Security Deposit - A one-time security amount of Rs. 250 needs to be deposited at the time of FASTag purchase. The amount will be refunded at the time of closing your FASTag account.
Convenience Fee - Minimal convenience fee will be charged for all FASTag transactions conducted online. A minimum balance of Rs. 150 needs to be maintained in the user’s Paytm FASTag Wallet.
Cost of PayTM FASTag - The cost of PayTM FASTag is Rs. 500 (inclusive of all taxes). Here is the price break up for the tag as mentioned on the official website of Paytm:
One can apply for a Paytm FASTag online by filling up a simple application form. The steps are as follows:
Users can use the Paytm FASTag only at select toll plazas across National Highways that are listed under the NETC program. The tag will be functional only in the special lanes demarcated for FASTag users. Thus, to enjoy an automatic toll payment facility, users will have to drive their vehicles through these ETC lanes. However, by paying the toll fee in cash a user can drive his vehicle with FASTag through any lane at toll plazas. If a user does not have a valid FASTag, he must avoid entering the FASTag lanes. If a user enters by mistake he will be charged double the applicable toll fee in cash.
Paytm FASTag Customer Care
Users can get in touch with the customer representatives of Paytm on this toll-free number to get their queries and concerns addressed. Users may also write to them at the given email address.
Now, travellers don’t have to waste time at toll booths paying toll fees using cash when travelling on national highways. With KVB FASTag, one can make instant cashless transactions at the FASTag lanes when driving through toll plazas, without having to stop at every toll booth and wasting time and vehicle fuel. KVB FASTag enables Electronic Toll Collection (ETC) at toll plazas across national highways, thus, making travel a smooth one.
Features and benefits of KVB FASTag
1. Is FASTag compulsory & is FASTag for any particular kind/category of vehicle?
Adopting FASTag is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.
2. Where can you use your SBI FASTag?
FASTag is presently operating at 240+ toll plazas across National Highways. More toll plazas will be brought under the FASTag program in the future. List of toll plazas accepting FASTag can be found on the official FASTag website.
3. How will I get to know if and how much toll has been debited?
The customer will receive an SMS with requisite details to his registered mobile number as soon as the toll transaction takes place. Periodic statement of account may also be obtained on the website of the Issuer Agency after registration by the customer.
4. Do I need to use any specific lane at the toll plaza for FASTag?
A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag. A vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.
5. Can I avail a Monthly Pass or Local Pass?
The monthly pass facility is specific to each toll plaza. You may call customer care of the participating bank/issuer agency for further details.
6. Can a FASTag bought for my one vehicle be used for another vehicle?
No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a Truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are advised to desist from such practice.
A FASTag is essentially a Radio-frequency Identification (RFID) that allows toll booths to easily collect money and users to pay automatically instead of waiting in long queues for cash transactions. Various banks are starting to offer FASTag across the nation in a bid to automate the toll-paying process.
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