A change of residence, phone number and email Id are sometimes unavoidable. It is important that the changes are rightly reflected on the credit cards you use in order to facilitate a swift communication between you and the credit card company.

You can change the address, phone number or Email Id for correspondence for SBI credit cards both online and offline. Following are the procedures to carry out the changes.


You can update the current residence for your credit card account online. Following is the procedure:

Contact Number & Email Id

  • Visit the official website of SBI and login to your credit card account using the credentials.

  • Go to ‘My Profile’ and click on ‘Quick Contacts’

  • Update your Email Id and contact number

  • You will now receive an OTP to your mobile number

  • Confirm with the OTP and submit the form


  • Go to ‘My Profile’ after logging in to your credit card account using the credentials

  • Click on ‘Address’ and start entering your personal address details

  • You can choose to set your personal address same as official address or fill up the details for official address.

  • You will now receive an OTP to your recently updated contact number.

  • Enter the OTP and confirm the changes to be made

  • Click on ‘Submit’ for the changes to take place

Mobile App

Every credit card issuer has a mobile app which lets you access all the banking services. You can download the mobile app of SBI and update your contact details such as Email Id, contact number and address just right from your mobile phone. Following are the steps to update the details on the mobile app:

  1. Login to SBI Card mobile app

  2. Click on ‘Menu’ tab on the top hand side of the screen

  3. Go to ‘My Profile’ and click on the edit icon next to mobile number

  4. Generate OTP

  5. Enter the OTP received on old registered number & click on ‘Submit’

  6. Your personal details such as address, email or mobile number will be changed as per your request.


SBI lets you send an email about your intention to change the contact details. To do that, you need to login to SBI credit card account using your credentials. You will be asked to write an email about the changes of your phone number, email id and address. To support the change, you need to enclose the self-attested KYC documents. Following are the list of KYC documents. You can submit anyone of the following.

 S. No  KYC Documents
 1  Driving License
 2  Voter ID
 3  Passport
 4  Aadhaar Card
 5  ID Card issued by State or Central Government
 6  Letter issued by the National Population Register that contains the details of name and address
 7  Job card issued by NREGA duly signed by an officer of the State Government
 8  Letter of allotment of accommodation from employer issued by State or Central Governmentdepartments, statutory or regulatory bodies, public sector undertakings, scheduled commercialbanks, financial institutions and listed companies.
 9  Utility bill not more than two months old of any service provider (electricity, telephone, post-paid mobile phone, piped gas, water bill)
 10  Pension or family pension payment orders (PPOs) issued to retired employees by GovernmentDepartments or Public-Sector Undertakings, if they contain the address
 11  Property or Municipal Tax receipt


The document should be valid on current date and self-attested. You need to mention your registered email Id and registered mobile number in the body of the email or on the KYC documents. 

Apart from logging in to your credit card account and sending an email, you can also download the Address Change Declaration Form and enclose it with the current resident address and send them at addressproof(at)sbicard(dot)com. 

After sending an email with the address proof and declaration form, you need to send a courier of both to the following address. 

SBI Card - KYC Address Change
SBI Cards & Payment Services Pvt. Ltd.
DLF Cyber City, Tower-C, Block 2, 12th Floor
Building 3, DLF Infinity Towers, 

Gurgaon-122002 (Haryana)

Chatbot ILA

ILA is a virtual chatbot that answers all your queries on SBI’s various banking products and services. Going one step higher, ILA also lets you update your mobile number and email Id for all correspondence related to your credit card account. Following are the steps involved:

To update mobile number:

  1. Log in to Chatbot ILA with your SBI card Online User ID & Password

  2. Type query “How to change mobile number?”

  3. Click on ‘Update Mobile Number’

  4. Enter the right mobile number and click on ‘Update Mobile Number’

  5. You will receive an OTP

  6. Enter the OTP and click on ‘Submit’

To update your Email Id:

  1. Log in to Chatbot ILA with your SBI card Online User ID & Password

  2. Type query “How to change Email ID?”

  3. Click on ‘Update Email Address”

  4. Enter the right Email Address and click on ‘Update Email Address’

  5. You will receive an OTP

  6. Enter the OTP and click on ‘Submit’

Individuals can also update their international mobile number through the website or Chatbot ILA by following the steps mentioned above. The international mobile number will be valid for only 90 days. 


If you are unable to change the contact details through the above methods or unfamiliar with the process, you may visit any nearby SBI branch and ask the executive to help you with the process. You will have to fill up a form with the details of your address, mobile number and email ID. After filling up the form, enclose the documents supporting the details along with the form and submit to the officials. The changes may get reflected on your credit card account within 7 working days.

End Note

It is important that you keep your contact information related to your SBI credit cards updated in order to get all the updates from the bank related to your monthly bill, transactions, credit card statement, etc.