A change of residence, phone number and email Id are sometimes unavoidable. It is important that the changes are rightly reflected on the credit cards you use in order to facilitate swift communication between you and the credit card company. You can change the address, phone number or Email Id for correspondence for SBI credit cards both online and offline. 

Following are the procedures to carry out the changes.

How to update my address, Email ID and phone number in my SBI credit card?

You can update the current residence for your credit card account online. Following is the procedure:

Updating Through Official Website

Contact Number & Email Id

  • Visit the official website of SBI and log in to your credit card account using the credentials.
  • Go to ‘My Profile and click on ‘Quick Contacts’
  • Update your Email Id and contact number
  • You will now receive an OTP to your mobile number
  • Confirm with the OTP and submit the form


  • Go to ‘My Profile’ after logging in to your credit card account using the credentials
  • Click on ‘Address’ and start entering your personal address details
  • You can choose to set your personal address the same as the official address or fill up the details for the official address.
  • You will now receive an OTP to your recently updated contact number.
  • Enter the OTP and confirm the changes to be made
  • Click on ‘Submit’ for the changes to take place


Updating Through Mobile App

Every credit card issuer has a mobile app that lets you access all the banking services. You can download the mobile app of SBI and update your contact details such as Email Id, contact number and address just right from your mobile phone. Following are the steps to update the details on the mobile app:

  1. Login to SBI Card mobile app
  2. Click on the ‘Menu’ tab on the top hand side of the screen
  3. Go to ‘My Profile,’ and click on the edit icon next to the mobile number
  4. Generate OTP
  5. Enter the OTP received on the old registered number & click on ‘Submit’
  6. Your personal details such as an address, email or mobile number will be changed as per your request.

Updating Through Email

SBI lets you send an email about your intention to change the contact details. To do that, you need to log in to your SBI credit card account using your credentials. You will be asked to write an email about the changes of your phone number, email id and address. To support the change, you need to enclose the self-attested KYC documents. Following are the list of KYC documents. You can submit any one of the following.


 KYC Documents


 Driving License


 Voter ID




 Aadhaar Card


 ID Card issued by State or Central Government


 Letter issued by the National Population Register that contains the details of name and address


 Job card issued by NREGA duly signed by an officer of the State Government


 Letter of allotment of accommodation from employer issued by State or Central Government departments, statutory or regulatory bodies, public sector undertakings, scheduled commercial banks, financial institutions and listed companies.


 Utility bill not more than two months old of any service provider (electricity, telephone, post-paid mobile phone, piped gas, water bill)


 Pension or family pension payment orders (PPOs) issued to retired employees by GovernmentDepartments or Public-Sector Undertakings, if they contain the address


 Property or Municipal Tax receipt


The document should be valid on the current date and self-attested. You need to mention your registered email Id and registered mobile number in the body of the email or on the KYC documents. 

Apart from logging in to your credit card account and sending an email, you can also download the Address Change Declaration Form and enclose it with the current residential address and send them at addressproof(at)sbicard(dot)com. 

After sending an email with the address proof and declaration form, you need to send a courier of both to the following address. 

SBI Card - KYC Address Change
SBI Cards & Payment Services Pvt. Ltd.
DLF Cyber City, Tower-C, Block 2, 12th Floor
Building 3, DLF Infinity Towers, 

Gurgaon-122002 (Haryana)

How to Update Details Through Chatbot ILA?

ILA is a virtual chatbot that answers all your queries on SBI’s various banking products and services. Going one step higher, ILA also lets you update your mobile number and email Id for all correspondence related to your credit card account. Following are the steps involved:

To update mobile number:

  1. Log in to Chatbot ILA with your SBI card Online User ID & Password
  2. Type query “How to change the mobile number?”
  3. Click on ‘Update Mobile Number’
  4. Enter the right mobile number and click on ‘Update Mobile Number’
  5. You will receive an OTP
  6. Enter the OTP and click on ‘Submit’ 

To update your Email Id:

  1. Log in to Chatbot ILA with your SBI card Online User ID & Password
  2. Type query “How to change Email ID?”
  3. Click on ‘Update Email Address”
  4. Enter the right Email Address and click on ‘Update Email Address’
  5. You will receive an OTP
  6. Enter the OTP and click on ‘Submit’

Individuals can also update their international mobile number through the website or Chatbot ILA by following the steps mentioned above. The international mobile number will be valid for only 90 days. 

How to Update Address, Email ID, and Phone Number in SBI Credit Card Offline?

If you are unable to change the contact details through the above methods or unfamiliar with the process, you may visit any nearby SBI branch and ask the executive to help you with the process. You will have to fill up a form with the details of your address, mobile number and email ID. After filling up the form, enclose the documents supporting the details along with the form and submit them to the officials. The changes may get reflected on your credit card account within 7 working days.


It is important that you keep your contact information related to your SBI credit cards updated to get all the updates from the bank related to your monthly bill, transactions, credit card statement, etc.


1:How can I change my SBI credit card address?

To change the communication address for SBI Credit card through the website, users must log on to the official website - sbicard.com. Go to My profile > Address > Go and select the address that you want to use as a communication address. Then click on “Set as communication address”. Users can also write to the bank at sbicard.com/email or call the bank’s credit card customer care.

2:What are the documents required for a change of address in SBI bank?

Some of the documents that are accepted as proof of address while requesting address change in SBI are:

  • Passport
  • Voter's Identity Card 
  • Driving License
  • Copy of Masked Aadhaar /Virtual ID Card
  • Job card issued by NREGA duly signed by an officer of the State Government

3:How can I change my SBI credit card email ID?

To change your email ID via SBI Card online account, here are the easy steps to follow:

  • Go to sbicard.com/quickcontact
  • Enter SBI Card no., CVV no. & Date of Birth
  • Once One Time Password (OTP) is sent to your registered mobile no. & e-mail ID, enter the same correctly to update your email ID.
  • Click on submit to complete the process

4:Can I close my SBI credit card online?

You can close your SBI Credit Card Account by writing to the bank or calling the SBI Card Helpline. Once an account closure request has been placed, you must ensure to cut your credit card(s) diagonally. Your cancellation request will result in the automatic termination of the add-on cards. Termination is effective once all the outstanding payments on the card account are complete.

5:How can I change my communication address on the SBI Credit card?

To change your communication address through the website, follow the below steps:

  1. Log on to sbicard.com> My profile > Address 
  2. Navigate to the list of address and select the one that you want as a communication address 
  3. Click on “Set as communication address”
  4. Alternatively, you can write to sbicard.com/email or call the bank’s helpline number