The use of this platform and the terms and conditions are all subject to laws in India. In case of disputes, arising out of the website or the platform, the courts of Bangalore will have exclusive jurisdiction.
Users have complete power to file a complaint or share feedback if they are dissatisfied with services rendered by KreditBee.
They can give their complaint or feedback in writing or by way of an email to the following:
The company has a CRM system to ensure timely resolution of complaints for the customers. Once the complaint has been registered with the company, customer care will be responsible for complaint resolution within a period of fourteen days from the registration of the complaint.
The grievance redressal policy at Kredit Bee is an important part of business operations. The complaint redressal is supported by a review mechanism to minimize any similar issues in the coming future.
The principles that are followed by the policy are
- The customers are treated fairly
- The complaints that are raised by the customers are dealt with courtesy and in a timely manner
- If the customers are not satisfied with the complaint resolution they should be guided in a proper manner to go to higher authorities to register their complaints
- The employees work in good faith and without any prejudice.