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Citibank has been a pioneer in offering innovative digital banking solutions to its customers. Citibank Mobile Banking services are simple to use and allow customers to carry out various banking transactions from anywhere, anytime.
Citibank offers Mobile Banking services through the following channels –
About Citibank Mobile Banking
This app is a simple and easy to navigate app that allows users to transfer funds, pay bills, locate offers and much more.
iPhone and Android phone users can download the free Citi Mobile App from App Store / Google Play store.
Benefits of using the Citi Mobile App
Downloading and using the Citi Mobile App
You can access Citibank mobile banking either through your mobile browser or through the Citi Mobile app.
Using the browser:
Using the Citi Mobile App:
Services available on Citi Mobile
Suvidha Accounts / Banking
View Account Details
View Transaction History
Make Funds Transfer
Manage existing Deposits Accounts
Utility Bill Payments
Convert spends to EMIs
Citibank SMS Banking feature is called ‘Instant Assist’. This is handy when you don’t have a smartphone or an internet connection. Citibank SMS Banking allows you to perform basic banking transactions like check your bank account balance, get a One-time password (OTP), check Reward Points, request for a checkbook, etc.
You have to send the corresponding keyword followed by a space and the last four digits of your Debit / Credit Card number. For instance, if you want to fetch the payment due date on your Credit Card and if the last four digits of your Credit Card number are 8656, the content of the SMS to 52484/+919880752484 should be STMT 8656.
Users have to type in the keywords and send it to 52484 or +919880752484
Benefits of using Citibank SMS Banking
Services available through Citibank SMS Banking
Bank Account Holders
Credit Card Holders
Services you can access through SMS Banking
To obtain the latest balance in your Citibank account
BAL space Last 4 digits of your debit card number
Latest Salary Credit
To obtain the latest Salary Credit in your Citibank account
SAL space Last 4 digits of your debit card number
Nearest ATM Location
To obtain the location of the nearest Citibank ATM(s)
ATM space Location
ATM Mulund Or ATM Noida
Duplicate account statement (only 1 request per day allowed)
To obtain a duplicate monthly statement. This will be delivered to your Email or to your mailing address as per your existing preference
DUPSTAT space Last 4 digits of your debit card number
Cheque book Request (only 1 request per day allowed)
To obtain a new cheque book. A new cheque book with 50 leafs would be dispatched to your mailing address.
CHQBOOK space Last 4 digits of your debit card number
One time Password (OTP)
To obtain an OTP for online transaction using your Debit card
OTP space Last 4 digits of your debit card number
One time Password (OTP)
To obtain an OTP for online transaction using your Credit card
OTP space Last 4 digits of your credit card number
Rewards points on your Credit Card
To obtain the latest rewards points available on your Credit card
REWARDS space Last 4 digits of your credit card number
Outstanding Balance and available credit limit
To obtain the latest outstanding balance on your credit card along with available credit and cash limits
CARDBAL space Last 4 digits of your credit card number
Latest statement billed amount, Minimum amount due and Payment due date
To obtain the latest statement billed amount along with your minimum amount and payment due date
STMT space Last 4 digits of your credit card number
1. What do I need to access account/card information using SMS Banking?
To use SMS Banking service, you need:
2. What are the charges for using SMS Banking service?
SMS Banking service is free of charge to all customers. However, any SMS to 52484/+919880752484 may be charged by your mobile operator.
3. I don’t have an iPhone or Android. Can I still access Citi Mobile?
Users who do not have IPhone or android based phones, can still access key Citi mobile functionalities via mobile website by visiting "m.citibank.co.in" on their mobile phone browser. They can still transfer funds, pay bills, recharge e-wallets and much more.
4. What if I forget my User Id or Internet Password (IPIN)?
In case you forgot your User Id or internet password (IPIN), you can generate it again instantly, via Citi Mobile App, by clicking on the corresponding "Forget User ID or Password" link on Citi Mobile home screen.
5. If I don’t use the service for a period of time, will my Citi Mobile App be deactivated by the Bank?
No, your Citi Mobile account will never be deactivated for non-usage. However, there are some security related checks present if you do not login for a long time:
6. How secure is Citi Mobile?
Citi Mobile offers you the best in class security:
7. What if I change my mobile phone device?
In case you have a new mobile device, you will have to download the app again on the new device to use it. However, as an enhanced security, you will have to authenticate yourself with OTP on first time login on the new device.
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CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf.