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Introduction

ICICI Bank was the first bank in India to introduce Internet Banking. They have been in the forefront of digital banking solutions, offering new age banking solutions to their customers. They have various digital banking products that help their customers to access banking services at a single touch.

Some of the Digital Banking solutions offered by ICICI Bank are 

  • Internet Banking
  • Mobile Banking through browser
  • iMobile App
  • ICICI Pockets
  • SMS Banking
  • Mobile Money
  • Call to Pay
  • IMPS
  • Dial *99# (NUUP)

ICICI Bank Mobile Banking Solutions

Icici Bank Mobile Banking

Smartphones have taken over the digital banking landscape. They have allowed us to bank on the go. Branch banking is no longer necessary to carry out a number of non-financial transactions.

ICICI Bank has invested considerable resources in giving the best-in-class Mobile Banking solution to its customers. Here are some of the Mobile Banking products available to ICICI Bank customers.

  • iMobile App
  • Pockets by ICICI Bank
  • SMS Banking
  • m.icicibank.com
  • Mobile Money

ICICI Bank iMobile App

The iMobile App is available on Google Play and Apple App Store. The app allows customers to access their ICICI Bank account 24x7, anywhere with just a single click. They can perform more than 200 banking and information services through the app. Some of the features of the iMobile app are:

Amazing features, User-friendly Interface: The latest updated version of the app comes with enhanced security and better features allowing ease of access to all its users.

Banking at your fingertips: As stated earlier, the app allows more than 200+ banking transactions to allow banking at your fingertips, anywhere & anytime.

Bill payments anytime, anywhere: With this app, you can conveniently pay your bills skipping waits at long queues. You can even set up standing instructions to pay bills automatically every month.

More on the go: With this app, you can do more. You can now book movie tickets, travel, mobile recharge, DTH recharge and many more with a single click.

Service at your convenience: Perform various non-financial transactions like finding an ATM, cheque book request, cheque stop instructions, creating a service request and many more through the app.

Safe and Secure: Advanced encryption technologies make sure that your iMobile transactions are as safe and secure as Internet Banking. The app employs a grid value verification, making it a multi-step security procedure. You also have the option to choose the method of log in with either an easy four-digit login Personal Identification Number (PIN), your Internet Banking User ID and Password or Fingerprint verification (Smartphone model specific). No sensitive information is stored on your mobile handset.

Getting started with iMobile

  • Download the iMobile app from Google Play or Apple App Store, relevant to your device.
  • Please note that the app will work only if your smartphone works on the SIM card with your registered mobile number matching bank records.
  • First time users are required to authenticate their details using their registered mobile number and the Grid Value on their Debit card.
  • Upon authentication, they can set-up a 4-digit login PIN or use the Fingerprint authentication to login every time.
  • Each time you start the application, the app will prompt you for Fingerprint or PIN.

Services offered on iMobile: 

  • Accounts & Deposits – View & manage all your relations with ICICI Bank under a single login.
  • Funds Transfer
  • Order Cheque Book
  • Positive Pay - To safeguard the cheques issued from ICICI Bank Savings account
  • Transfer Your Account - Now you can transfer your bank account / change home branch to a branch nearest to you
  • Recharge your phone, DTH or your Data Connection 
  • Bill Payment - Pay your bills instantly now with iMobile. Choose from multiple registered billers to quick payment options.
  • Ticketing - Now book movie tickets directly from iMobile, the service is brought to you in association with BookMyShow.
  • Cards & Loans
  • Forex Services
  • Investments & Insurance
  • Offers – view all available offers for mobile banking users
  • Other Services

Pockets by ICICI Bank

Pockets is an e-wallet powered by VISA. This app is available for customers of all banks, not just ICICI Bank. It can be used to recharge mobile, send money, shop anywhere, pay bills and much more. You can also opt for a physical shopping card which can be used to shop on any website or retail stores.

Features of Pockets by ICICI Bank

  • Instant & Everywhere: You can download the Pockets app and create your wallet instantly. You can add money using any bank debit card or Internet Banking.
  • Pay Anyone: Pockets app allows you to transfer money to a bank account and even a person using their mobile number. You can also receive money from your friends into the wallet.
  • One World One App: The Pockets app allows you to recharge your mobile balance, book movie tickets, pay bills, gift physical/e-vouchers and split expenses with friends.
  • Shop Anywhere: The Pockets wallet is powered by VISA, allowing you to shop online at any Indian website or at stores using your physical Pockets card. You can also pay at stores through the mVisa or touch & pay feature on Pockets app from your smartphone.
  • Awesome Deals: Get awesome deals and offers from famous brands right on the app.
  • Help at Hand: The app has an in-built chat support to help you with all queries.
  • Touch & Pay: The feature is available for NFC enabled smartphones. This features allows you to just tap the merchant terminal to pay your bill using the Pockets app.

SMS Banking

SMS Banking is a quick and convenient way of carrying out banking transactions. You wouldn’t need a smartphone or an internet connection to carry out SMS Banking. SMS Banking services allow you to pay bills, recharge prepaid services, and avail banking services by sending a simple SMS.

Some of the facilities available under SMS Banking are: 

  • Recharge – Any prepaid connection, broadband connection or DTH Recharge
  • Postpaid Bill Pay
  • DMRC Card Recharge - Delhi Metro commuters who have an ICICI Bank account can recharge their Metro card through a single SMS
  • Alerts & Requests – You can now carry out services like checking your balance, viewing last 5 transactions, viewing payment due date of credit card, and many more with SMS Banking
  • Missed Call Service – The facility allows you to know your account balance and last 3 transactions through an SMS from your registered mobile number.

A/C Balance: Missed Call on 9594 612 612 or

SMS ‘IBAL’ to 9215 676 766/ 5676 766  

Last 3 transactions: Missed Call on 9594 613 613 or

SMS ‘ITRAN’ to 9215 676 766 / 5676 766 

m.icicibank.com 

Customers who do not have the iMobile app can now access their internet banking through their mobile’s browser. They need to go to m.icicibank.com and log in using their internet login ID and password to access their account. They can carry out all the transactions similar to their internet banking or mobile banking through this method. This login is also secured by SSL encryptions to make sure that your login is safe and secure.

  • Visit m.icicibank.com on your mobile browser
  • Login with your Internet Banking User ID and Password
  • Carry out transactions as you do on Internet Banking login

Mobile Money

Mobile Money is a mobile banking solution where your mobile number itself serves as your account number. This is available for all ICICI Bank customers in collaboration with various service providers like Vodafone, Airtel & Aircel. Your Mobile Money account allows banking transactions like Deposit Money, Prepaid Recharge, Transfer Funds, Pay Bills, Withdraw Cash & Pay Merchants. Some of the Mobile Money partners are:

  • Tap & Pay: This is an NFC (Near Field Communication) enabled payment system. This allows you to pay from a prepaid wallet linked to your ICICI Bank account using this technology.
  • M-Pesa: This is offered by ICICI Bank in collaboration with the Vodafone group. Upon applying for m-pesa, customers are given a mobile wallet issued by Vodafone called "VMPL Wallet" and also a Mobile Money Account with ICICI Bank. Customers can transfer money into this wallet and use it for bill payments and money transfers.
  • M-Rupee: m-Rupee is a money transfer service brought to you by MMP Mobi Wallet Payment Systems Ltd, a 100% subsidiary of Tata Teleservices Limited, in association with ICICI Bank. This allows customers with an active mobile connection to transfer money to any scheduled commercial bank account (in India) by visiting the authorized mRupee agents.
  • Aircel ICICI Bank Mobile Money: This is brought to you by ICICI Bank and ASML, an Aircel group of companies. Aircel subscribers applying for this are given a prepaid account through which they can instantly transfer funds, pay bills, and do much more. They simply have to dial *345# from their mobile phones to carry out these transactions.
  • Oxigen e-Paisa: Oxigen e-Paisa comes from Oxigen India Pvt. Ltd in association with ICICI Bank. This is another money transfer service. It allows customers with an active mobile connection to transfer money to any scheduled commercial bank account (in India) by visiting the authorized Oxigen e-Paisa agents.

Other Mobile Banking solutions from ICICI Bank

Call To Pay: Pay your utility bills, recharge any prepaid mobile or DTH connection with a single phone call through the Call to Pay service.

IMPS: Immediate Payment Service is an interbank electronic instant mobile money transfer service through mobile phones. ICICI Bank IMPS service helps you access your Bank Account and transfer funds instantly.

Dial *99# (NUUP): ICICI Bank has introduced the National Unified USSD Platform (NUUP) to access your account from mobile without an internet connection or a smartphone. It is a simple and convenient way to transfer funds and get access to your mobile banking details such as account balance and mini statement. Customers have to dial *99# from their mobile to access their account instantly. When asked to enter an IFS code, please enter ICIC as IFS code.

ICICI Bank Mobile Banking FAQs:

1. How do I register for ICICI Bank Mobile Banking?

You can register for ICICI Bank Mobile Banking at your nearest ICICI Bank branch or ATM.

2. How safe is iMobile?

Advanced encryption technologies make sure that your iMobile transactions are as safe and secure as Internet Banking. The app employs a grid value verification, making it a multi-step security procedure. You also have the option to choose the method of log in with either an easy four-digit login Personal Identification Number (PIN), your Internet Banking User ID and Password or Fingerprint verification (Smartphone model specific). No sensitive information is stored on your mobile handset.

3. How do I download the ICICI Bank Mobile Banking app?

The ICICI Bank Mobile Banking app is called iMobile. You can download it from Google Play or from Apple App Store.

4. What is the user ID and password for my iMobile app?

iMobile app is linked to your mobile number registered with your ICICI Bank account. First time users are required to authenticate their details using their registered mobile number and the Grid Value on their Debit card. Upon authentication, they can set-up a 4-digit login PIN or use the Fingerprint authentication to login every time.

5. Are there any charges to use mobile banking with ICICI Bank?

There are no charges for using ICICI Bank mobile banking. However, you might incur charges for your internet usage.

News

ICICI’s iMobile App now available to Non-ICICI Bank Customers8 Dec 2020

ICICI Bank has announced that its popular iMobile app is now available for all bank customers. Customers of any bank can use the latest version of the iMobile app, now known as iMobile Pay, to access the wide range of payment and banking services off...

Read more

ICICI Bank has announced that its popular iMobile app is now available for all bank customers. Customers of any bank can use the latest version of the iMobile app, now known as iMobile Pay, to access the wide range of payment and banking services offered by ICICI. Any bank customers can link their bank account, generate a UPI ID, and start shopping, paying and receiving funds using the iMobile Pay app. With this service, ICICI becomes the first bank in India to extend mobile banking facility to all bank customers. This also eliminates the need to maintain different mobile apps for each bank account. This initiative comes at a much-needed time when users of HDFC and SBI mobile apps have been facing digital disruptions frequently.

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