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In the age of digital transformation, the integration of technology into our daily lives has revolutionized various aspects, including our commute on highways and toll plazas. FASTag, a digital toll collection system, has emerged as a game-changer in simplifying the toll payment process on Indian highways. One of the key advantages of using FASTag is the convenience it offers in checking your account balance. In this article, we will explore different methods to check your FASTag balance and discuss the reasons why you should opt for this hassle-free mode of toll payment.
Checking FASTag Balance with Vehicle Number
1. Visit the official website: The easiest way to check your FASTag balance is by visiting the official website of the National Highway Authority of India (NHAI) or the website of the issuer bank of your FASTag.
2. Navigate to balance check: Once on the website,look for the option to check your FASTag balance or transaction history.This option is usually prominently displayed.
3. Provide vehicle number: To access your balance or transaction history, you will need to enter the vehicle number linked to your FASTag account.
4. Click and view: After entering the vehicle number, click on the 'Check balance' or 'View transaction history' button.
5. Instant results: The website will promptly display your current FASTag balance along with your recent transaction history, including toll payments made using your FASTag
Alternatively, you can also check your FASTag balance through the MyFASTag app available for both Android and iOS devices.
Checking FASTag Balance Through Website
1. Visit issuing agency website: Go to the website of the issuer agency, bank, or mobile wallet associated with your FASTag account.
2. Login: Log in to the FASTag portal on the website using your login credentials.
3. View balance: You can now access and view your FASTag balance details directly on the website.
Checking FASTag Balance Through Mobile Application
1. Download MyFASTag App: Download the 'MyFASTag App' on your mobile device, available for both iOS and Android.
2. Log in: Enter your login details to access your FASTag account.
3. Check balance: Once logged in, you can instantly view your FASTag balance amount within the app.
Checking FASTag Balance Through SMS
After linking your mobile number to your FASTag account, you will receive SMS updates each time a deduction is made from your account. These SMS updates include details about your account balance, toll payments, recharge confirmations, and low-balance notifications.
Checking FASTag Balance through Email
As with SMS notifications, the NHAI will send an email to your registered email address each time a toll fee is deducted from your FASTag wallet. To check your FASTag balance through email:
1. Check inbox: Go to the inbox of the email account you registered for FASTag.
2. Look for emails: Search for the most recent FASTag deduction email.
3. View balance: You will find your FASTag balance displayed in the email.
FASTag Customer Care Helpline
For prepaid FASTag customers who have registered their mobile number with the prepaid wallet of the National Highways Authority of India (NHAI), checking your Fastag balance is as simple as giving a call to the toll-free number: 1300 or +91-8884333331. This service is available 24x7.
FASTag Issuing Bank Helpline Number
Each issuing bank associated with FASTag provides a dedicated customer care helpline number. Here is a list of some of the issuing banks and their customer care helpline numbers:
| Bank | Customer Care Number |
|---|---|
Airtel Payments Bank | 400/8800-688-006 |
Allahabad Bank | 1800-258-6680 |
AU Small Finance Bank | 1800-258-7300 |
Axis Bank Ltd | 1860-419-8585 |
Bank of Baroda | 1800-103-4568 |
Canara Bank | 1800-103-3568 |
City Union Bank Ltd | 1800-258-7200 |
Equitas Small Finance Bank | 1800-103-1222 |
Federal Bank | 1800-266-9520 |
FINO Payments Bank | 022-6868-1414 |
HDFC Bank | 1800-120-1243 |
ICICI Bank | 1800-210-0104 |
IDBI Bank | 1800-266-1962 |
IDFC First Bank | 1800-266-9970 |
IndusInd Bank | 1860-210-8887 |
Karur Vysya Bank | 1800-102-1916 |
Kotak Mahindra Bank | 18-602-666-888 |
Nagpur Nagarik Sahakari Bank | 1800-266-7183 |
PAYTM Bank | 1800-120-4210 |
Punjab National Bank | 1800-419-6610 |
Saraswat Bank | 1800-229-999/1800-266-5555 |
South Indian Bank | 1800-425-1809 |
State Bank of India | 1800-110-018 |
Syndicate Bank | 1800-3011-3333 |
Union Bank of India | 1800-258-6400 |
YES BANK | 1800-3000-1113 |
Why FASTag?
Now that you know how to check your FASTag balance conveniently, let's explore some compelling reasons why you should consider adopting this innovative technology:
1. Saves time and fuel: With FASTag, there's no need to slow down at toll booths. You can breeze through, saving both time and fuel.
2. Reduces congestion: FASTag eliminates congestion and traffic jams at toll plazas, as vehicles don't have to stop or slow down.
3. Hassle-free payments: FASTag handles all your toll payments electronically, ensuring a smooth driving experience throughout your journey.
4. Instant notifications: You receive in-app notifications and SMS updates every time you make a payment using FASTag, keeping you informed about your account activity.
5. Eco-friendly: FASTag reduces the use of paper and fuel, making it an eco-friendly option for toll payments.
6. Monthly passes: Frequent travelers can convert their monthly passes to FASTag passes, simplifying the process and ensuring uninterrupted travel.
7. Long validity: A single FASTag is valid for five years, reducing the need for frequent replacements.
8. Easy registration: Registering for FASTag is a quick and straightforward process, making it accessible to all.
FAQs on FASTag Balance Check
1. Where can I buy a FASTag?
You can purchase a FASTag from Point of Sale (PoS) locations at Toll Plazas, distribution agents, PoS outlets of NETC Member Banks, and Sales Offices. Online applications can be made through the respective issuer bank's websites or the official NHAI website (www.nhai.gov.in).
2. How long is a FASTag valid?
A FASTag is valid for a period of 5 years from the date of purchase. Recharge or top-up is required based on your usage during this period.
3. What is required to be done to a FASTag when you sell or transfer your car?
It is advisable to notify the FASTag issuing authority about the sale or transfer of your vehicle. This allows the authority to close the account associated with the previous vehicle.
4. What should I do if I don't receive my FASTag refund?
If you have not received your refund for a FASTag payment, contact your issuing bank and raise a dispute. The bank will investigate and resolve the issue accordingly.
5. Do I need to get a new FASTag if I relocate to another city?
No, you do not need to get a new FASTag if you relocate to a different city. FASTags are designed to work across the country at all enabled toll plazas. However, it's advisable to inform the issuing authority of your change of address.
6. Is it possible to transfer the FASTag if I change my vehicle?
Yes, you can change the registered vehicle number on your FASTag. If you have a new vehicle, contact the issuing authority and request them to link the new vehicle to your existing FASTag.
7. What are the charges for obtaining a FASTag?
According to government rules, a maximum of Rs. 100 can be levied as charges for issuing a FASTag. However, some banks offer FASTags for free.
8. My vehicle recently got stolen. What do I need to do about my FASTag account?
If your vehicle is stolen, you can block the FASTag account linked to it by calling the respective FASTag issuing authority. Provide the required details to have the account blocked.
9. Should the FASTag account holder and the vehicle owner be the same person?
FASTag is linked to the vehicle and can be linked to any account. However, the account holder must be a blood relative of the vehicle owner.
10. Is there a difference in tolls if I pay with FASTag instead of cash?
No, the NETC FASTag toll fee remains the same, regardless of how you choose to pay. There is no difference in toll charges whether you use FASTag or cash.
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