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Karur Vysya Bank FASTag Introduction

The Indian Government has now made it mandatory to make all toll payments via FASTag only. Starting 15th December 2019, all vehicles will make toll payments using FASTag at all toll booth counters across the country.

What is FASTag?

Karur Vysya Bank Fastag

The FASTag is issued in the form of a rectangular sticker with a magnetic strip and it uses Radio Frequency Identification (RFID). It will have to be pasted on the top center of the windscreen of the car. This will allow travelers and commercial vehicles to cross the toll booths without waiting at the counter to pay the toll fee.

National Highway Authority of India (NHAI) is all geared up to make a collection of tolls completely electronic. The government has made it compulsory for all vehicle owners to use FASTags to make electronic toll payments and not cash payments that will draw fines from 15th December.

FASTag is being introduced as it not only saves time for consumers but also helps conserve fuel as there is no need to wait for cash transactions. It reduces vehicle idle time and fuel consumption for the vehicle, saving Rs.60,000 crore in fuel bills. It can be purchased from over 28,500 Point-of-Sale (PoS) terminals. It can be conveniently bought by visiting websites of different member banks such as KVB, SBI, ICICI Bank, Axis bank, Paytm Payment Banks, HDFC Bank, IDFC First Bank. It is now also available online on Amazon.

How does KVB FASTag work?

FASTag is the magnetic strip equipped with RFID software to promote the collection of electronic tolls at toll plazas. The tag is an easy-to-use, reloadable RFID tag attached to a wallet and can be used to pay toll charges without stopping at toll plazas. The tag allows users to drive non-stop at toll Plazas through a dedicated FASTag lane and automatic RFID tag scanning deducts toll charges from the connected prepaid account without waiting for the cash transaction. Upon activating the tag profile, the tag will have to be affixed to the windscreen of the car. NHAI, IHMCL, under the Ministry of Road Transport & Highways, GOI, developed the electronic toll collection system. NPCI supports the payment & settlement component under the brand name NETC (NATIONAL ELECTRONIC TOLL COLLECTION). This type of technology is common and has been used in Western countries such as Europe, USA and advanced East Asian economies such as Singapore.

Features of KVB FASTAG

  • Saves fuel & time by allowing quick debiting of your FASTag wallet account
  • Cashless toll plaza payment
  • 2.5 % cash back for transactions
  • SMS and Email alerts for transactions
  • Online Recharge (UPI, Payment Gateway and KVB Net Banking)
  • Web Portal for customers to manage, recharge and check balance of the FASTag card
  • Offline recharge can also be done through all KVB branches

Benefits of getting KVB FASTag

  • Avail 2.5 % cashback for the toll payments on National Highways
  • Conveniently apply online to get your KVB FASTag
  • Hassle free recharge of your FASTag through KVB FASTag customer portal
  • Digital payment at all National Highway toll plazas
  • Exclusive FASTag lane at Toll Plaza for FASTag users

How to purchase KVB FASTag?

KVB FASTags can be purchase either offline or online

Offline purchase: 

The customer may visit any of the Point of Sale (POS) locations at outlets or KVB bank branches to get their FASTag account created. For all FASTag inquiries, customers can contact their nearest KVB Branch or Customer Care Centre at 1800 102 1916 and Customer Care Centre Managers will guide them regarding the purchase of KVB FASTag.

Online purchase: 

Users have to visit https://www.FASTag.kvb.co.in/ and click on the ‘Apply’ button. It will take them to a page where they need to fill details pertaining to their name, address, KVB account number and vehicle details. They will have to upload scanned copies of their KYC documents. Upon submission of all relevant details, the bank will process the application and send the FASTag to the registered mailing address of the applicant.

Documents required for KVB FASTag: 

Since the KVB FASTag is connected to an account, KYC documentation is required in compliance with the Bank's KYC policy.

The below-mentioned documents are required along with KVB FASTag Application.

For Registered Vehicles:

  • Vehicle RC Copy and Vehicle image (Front view & Side view)
  • Customer Aadhaar / Driving License / PAN / Passport copy

For Non - Registered Vehicles:

  • Vehicle Tax Invoice Copy (Should have Chassis Number & Engine Number) and Vehicle image (Front view & Side view)
  • Customer Aadhaar / Driving License / PAN / Passport copy


Note: KVB FASTag account cannot have more than Rs.1 lakh in the FASTag (Prepaid) account at any given point of time. This account does not have a monthly reload limit.

KVB FASTag fees & charges:

The charges applicable on KVB FASTag are as follows:

Tag Cost Amount across all categories (including all applicable taxes and other charges)

PARTICULARSAMOUNT (INR)

Tag cost

Rs.100/- Inclusive of ST.

Vehicle ClassVehicle TypeTag ColourMin. Recharge AmountRefundable Security DepositThreshold Limit (Minimum Balance To Be Maintained)

4

Car / Jeep / Van/ Tata Ace and similar mini light commercial vehicle

Violet

200

200

100

5

Light Commercial Vehicle

Orange

200

300

150

6

Three Axle Commercial Vehicles

Yellow

500

400

300

7

Bus/Truck

Green

500

400

300

12

4 to 6 axle

Pink

500

500

300

15

7 or More Axle

BLUE

500

500

300

16

Heavy Construction Machinery (HCM)/Earth Moving Equipment (EME)

Black

500

500

300

The following convenience fees shall be levied by the payment gateway:

Credit card

1.10% of the transaction value *

Debit Card

0.90% for transaction values above Rs.2000 *

Net banking

0.90% to 1.65% of the transaction value *

Points to note with regards to the above fees and charges: 

  • Additional taxes may be applicable at prevailing rates
  • The threshold limit is like a safety measure to prevent the FASTag account from being overdrawn and marked as a low balance TAG. For balances below the threshold limit, vehicles will not be allowed in the ETC lane.
  • Safety deposit:- Minimum security balance depending on the type of vehicle (refundable once RFID Tag is cancelled / closed)
  • Service tax shall be charged at the appropriate rates on all specified fees & charges. Minimum recharge is the amount to be recharged at the time of tag activation.
  • The above FASTag deposit rates will apply as per the class of the vehicle and are refundable at the time of closure of the FASTag account.
  • Toll fees are charged in compliance with the NHAI Toll Plaza tariffs.

KVB FASTag helpline numbers

For any services & sales related queries with your KVB FASTag, you can call KVB Contact Centre at their Toll Free Number: 1800-102-1916

For the convenience of FASTag users, NHAI/IHMCL has launched the ‘1033’ helpline number to address toll plaza level FASTAG complaints. Customers can simply dial 1033 from mobile or landline for the following problems:

  • Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
  • Plaza is not accepting FASTag
  • Plaza is not able to read the Tag
  • Plaza is not supporting monthly pass issuance
  • Any other applicable issue for FASTag

FAQs: KVB FASTag

1. Is there any minimum value for recharge or top up for my KVB FASTag?

Yes, the minimum recharge amount is Rs.100.

2. I have two vehicles; can I use the same FASTag for both the vehicles?

No. You will need to take two separate FASTags for each of the two vehicles.

3. What do I have to do if I lost my FASTag? What will happen to the account balance?

Do not worry if you lose or misplace your KVB FASTag. To block your FASTag, you will need to call the bank's customer care number and contact the nearest branches of KVB bank to get a replacement tag.

4. How would I know that the correct user fee has been deducted from my FASTag account?

Each time an amount is deducted from your FASTag account, you will receive an SMS alert in your registered phone number. The fee charged on each toll plaza can be seen on www.nhtis.org as well as shown at the toll plazas concerned.

5. What if I relocate to another city?

FASTag will work on all enabled toll plazas. In case of change in city or address, the customer should inform the bank.

6. What if the vehicle owner or user have a grievance?

The primary contact point for the vehicle owner or client is the bank which will share contact details at the time of issuance of the FASTag. It is possible to treat IHMCL as the next stage of escalation.

7. Can FASTag be used at places other than National highways?

There are plans to extend the usage of FASTag to toll plazas at State highways too for convenient electronic tolling. There are also proposals to use them at parking lots for parking charge and various other payments at wayside amenities.

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