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Kotak Mahindra Bank FASTag Introduction

FASTag is the most effective solution to remove congestion at toll plazas. It uses Radio Frequency Identification (RFID) technology to provide contact-less toll collection system at all National Toll Plazas. With an active FASTag affixed on your vehicle’s windscreen, you can cruise through toll plazas without stopping for cash transactions.

FASTag was launched by MORTH (Ministry of Road Transport and Highways), NHAI (National Highways Authority of India), IHMCL (Indian Highways Management Company Limited) and NPCI National Payments Corporation of India).

FASTags can be purchased from a number of public banks or commercial banks. Kotak Mahindra Bank issues FASTags with various features and benefits to its users. Users can apply for a Kotak Mahindra Bank FASTag at their nearest branch or online on the bank’s official website.

What Are The Benefits Of Purchasing Kotak Mahindra Bank FASTag?

Kotak Mahindra Bank Fastag

The primary objective of introducing the FASTag was to remove congestion at toll plazas. It also removes the need for cash transactions making it safer and transparent for the government as well as the users. Some of the benefits you will get by purchasing a Kotak Mahindra Bank FASTag are:

  • Instant SMS and Email Alert of Transactions - Customers will receive SMS & Email alerts on their registered mobile number or email address for all the transactions done in their tag account. This helps them keep a track of the usage and recharge on time.
  • Web portal for customers - Customers can access their statements by logging on the FASTag customer portal. This allows for total transparency of the account transactions.
  • Online recharge - Customer can conveniently recharge their FASTag account online using Credit Card/ Debit Card, Net Banking or UPI wallet
  • Saves Fuel and Time - When your vehicle approaches the toll plaza, the tag reader reads your FASTag and the toll amount is automatically deducted from the wallet, removing the need to wait at the toll plaza for a long time. This saves a lot of time and fuel for the users.
  • Prepaid Toll Pass - FASTag removes the need to carry cash. This is a prepaid card and customers don't need to worry about carrying cash for the toll payments.
  • 24X7 customer support to all Kotak Mahindra Bank FASTag customers
  • The Tag is valid for 5 years
  • KYC compliant customers can recharge up to a maximum of Rs.1,00,000/- whereas Non-KYC customers can recharge for Rs. 10,000/-
  • Cashback on toll payments - NHAI has announced a cashback of 2.5% of the toll amount you pay for the FY 2019-20 to encourage the usage of FASTag

How Do I Apply For Kotak Mahindra Bank FASTag?

Individuals can approach their nearest branch of Kotak Mahindra Bank to apply for FASTag. Users can also apply for it online through the bank’s official website. Please follow this path to apply:

Home Cards Prepaid Card FASTag Apply Now

This will take you to the online form where you can fill your personal details and vehicle details to register for a FASTag.

What Are The Documents I Need To Submit To Get A FASTag?

Customers are required to submit the original as well as photocopies of the following documents to register for FASTag:

  • Registration Certificate (RC) of the vehicle.
  • Passport size photograph of the vehicle owner
  • KYC documents as per the category of the vehicle owner:

Individuals

  • ID proof and Address proof from the list mentioned, and 1 passport size photograph
  • PAN Card
  • A valid driving license

Corporate

  • Public Ltd./ Private Ltd./ Partnership Proprietorship
  • Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
  • PAN Card of the corporate Address Proof of the Proprietor
  • Photo ID of signing authority Shop Act or other Firm Proof
  • List of Directors with addresses/Name and addresses of Partners

Customers have to submit the duly filled application form along with these documents. Please note that all relevant documents for FASTag should be in the name of the owner of the vehicle. If the car owner is not present at the time of application, the driver will need to submit his photo ID proof.

How Do I Recharge My Kotak Mahindra Bank FASTag?

Once your registration has been successfully completed, the bank will send you a User ID & Password via SMS & email. You can use these credentials and login to your virtual account through the customer portal. Users can also use the ‘Generate OTP’ option by entering their mobile number in the User ID field.

Upon logging in to their FASTag e-wallet account, customers can recharge their wallet using credit card, debit card, Netbanking and other digital payments. Users can also recharge their FASTag wallet through their UPI apps.

What Are The Fees & Charges Associated With FASTag?

FASTag has different tag charges based on the type of vehicle. However, Kotak Mahindra Bank is currently not charging any Tag Joining Fee.

Tag Joining Fee (One-time Fee)

Free

Re-issuance Fees

Free

NPCI Vehicle Class

Description

Tag Color

Tag Deposit

Threshold amount

4

Car / Jeep / Van

Violet

200

200

4

Tata Ace and Similar mini Light Commercial Vehicle

Violet

200

200

5

Light Commercial vehicle 2-axle

Orange

300

200

6

Bus 3-axle

Yellow

500

300

6

Truck 3-axle

Yellow

500

300

7

Bus 2-axle / Mini-Bus

Green

400

300

7

Truck 2-axle

Green

400

300

12

Tractor / Tractor with trailer

Pink

500

300

12

Truck 4-axle

Pink

500

300

12

Truck 5-axle

Pink

500

300

12

Truck 6-axle

Pink

500

300

15

Truck 7-axle and above

Blue

500

300

16

Earth Moving / Heavy Construction Machinery

Black

500

300

Points to remember: 

  • Applicable GST shall be added to the aforementioned charges
  • Convenience fee is applicable for online recharges
  • Threshold amount is the minimum recharge amount to be done at the time of tag activation
  • Refundable Tag Deposit would be refunded only to KYC customers at the time of FASTag account closure.
  • Toll amount will be deducted as per the applicable amount, depending on the vehicle class and the toll plaza.
  • Charges mentioned above are subject to change.

Kotak Mahindra Bank FASTag Helpline:

The Bank has a dedicated helpline number to address customer queries and complaints with regards to their FASTag account. Customers can call at the following numbers. Please note that local call charges may apply for these calls:

- Individual customers: Please call 18602666888 for Car / Jeep / Van – Vehicle class 4 (VC4)

- Corporate customers: Please contact the call center no. printed on your FASTag

MoRTH/NHAI/IHMCL has also launched a dedicated helpline number for addressing FASTag issues and complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:

  • Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted.
  • Plaza not accepting FASTag
  • Plaza not able to read the Tag
  • Plaza not supporting for monthly pass issuance
  • Any other applicable issue for FASTag

Kotak Mahindra Bank FASTag FAQs:

1. Where can I use Kotak Mahindra Bank FASTag?

FASTag is presently operational at 400+ toll plazas across national highways. Planning is underway to include more toll plazas under the ambit of FASTag.

2. What is the validity of the FASTag?

The FASTag validity is for 5 years. Once you have purchased it, you only need to recharge or top up FASTag as per your requirement.

3. I have two vehicles; can I use the same FASTag for both vehicles?

No, you will need to buy two separate FASTags for each vehicle.

4. Is there a dedicated lane at the toll plaza for FASTag vehicles?

Yes, there are separate lanes demarcated for FASTag users to allow for quick movement of vehicles.

5. How do I report an incorrect deduction on my FASTag?

You can report any incorrect deduction to the Kotak Mahindra Bank Customer Care Helpline number mentioned on the FASTag. FASTag team will investigate the matter and if found correct, will reverse the incorrect deduction to the account

6. What do I do in case of a lost/ damaged RFID Tag? What will happen to the account balance?

In case you have lost or damaged your FASTag, you need to call the Kotak Mahindra FASTag customer care. A new tag will be issued. It will be linked to your old tag account and relevant balance amount will be transferred to the new tag.

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