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IDFC FIRST Bank FASTag Introduction

IDFC FIRST Bank FASTag is an offering from IDFC Bank to facilitate hassle-free movement of your vehicles in toll plazas. IDFC FIRST Bank FASTag – FIRSTforward is a simple, re-loadable tag which can be affixed on your car’s windscreen. The tag employs Radio-frequency Identification (RFID) technology that enables automatic payment of toll charges and lets you pass through the toll plaza without stopping.

The unique feature of FIRSTforward FASTag is that it not only allows for toll payments, it also allows the users to pay for fuel in various fuel stations across the country. It is a dual usage FASTag card that gives ultimate benefits to its users.

What are the benefits of IDFC Bank - FIRSTforward FASTag?

Idfc Bank Fastag

2.5% discount on Toll charges

Each time you use IDFC FIRST Bank FASTag at toll plazas, you will get 2.5% cashback on the toll charge. The cashback amount for a particular month will be credited back to your FASTag account within a week of the subsequent month.

Easy availability of TAGS

IDFC FIRST Bank allows Corporates and fleet owners to apply for bulk FAST Tag issuance. Requests can be submitted online and that too with a single file upload which can carry as many issuance requests as the client wants. This helps save time & also reduces the manual effort put by the customer of submitting multiple requests for TAG issuance.

Dedicated Helpdesk

IDFC FIRST Bank has setup a dedicated help desk to provide support to customers at any given point of time and other best in class Value Added Services

Online recharge

IDFC FIRST Bank offers convenient online recharge of your FASTag.

Web portal for clients

IDFC FIRST Bank allows various services for the customers to be performed through the web portal. Customers can convert their existing monthly pass into a FASTag through the web portal.

MIS Capabilities

IDFC FIRST Bank offers total transparency of the FASTag transactions through their online portal. Customers are also sent instant SMS of their transactions to keep track of their account.

How & Where to buy IDFC First Bank - FIRSTforward FASTag?

FASTags can be bought from any of the POS locations set up near the toll plazas. These cards can be later linked to your IDFC First bank account.

IDFC First Bank customers can purchase their FASTag online through the IDFC First Bank official website. Follow this path to apply for your IDFC First Bank FASTag -

Home >> FASTag >> Apply Now

Once the user clicks on ‘Apply Now’, they are taken to a page to fill in their personal details and vehicle details. Upon filling this form and hitting ‘Submit’, the user is required to email the scanned copies of the vehicle documents and KYC documents to the email address given on the page. The online applications would be processed by the Bank’s distributor. Once the documents are emailed, the tag will be activated and dispatched to the mailing address. The process is expected to be completed in 5 business days.

Documents required to be submitted along with the FASTag application: 

Users require the following documents to apply for the FASTag

  • Vehicle Registration Certificate, RC 
  • KYC documents like ID proof & Address proof

Fees & Charges associated with IDFC First Bank - FIRSTforward FASTag

There is a joining fee and a minimum recharge amount when you first apply for a FASTag. These charges differ based on the vehicle type. This below table gives you a brief schedule of the charges:

PARTICULARSAMOUNT (INR)
Tag Joining Fee100 including all applicable taxes
Tag Replacement Fee100 including all applicable taxes
Vehicle ClassDescriptionTag Deposit (INR)Threshold Amount (INR)

1

Car / Jeep / Van / TATA Ace and 

similar mini light commercial vehicle

200

100

2

Light Commercial Vehicle

500

150

3

3-axle Commercial Vehicle

500

400

4

Bus / Truck

500

400

5

4 to 6-axle

500

400

6

7 or more axle

500

400

7

Heavy Construction Machinery/

Earth Moving Equipments

500

400

Points to remember:

  • Toll amount will be deducted as per the applicable toll charges depending on the vehicle class and the plaza used. Charges mentioned above are subject to change.
  • The internet payment gateway charges would be applicable for online recharge.
  • Threshold amount is the minimum recharge amount to be done at the time of tag activation.
  • The above mentioned tag deposit rates would be applicable as per your vehicle class and will be refunded to you at the time of FASTag account closure.

IDFC First Bank - FIRSTforward FASTag FAQs:

1. Which are the roads where the tag can be used?

Currently FASTag operates at 320 + toll plazas throughout national and state highways. There are steps being taken to put more toll places under the FASTag system. On the official IDFC First Bank website, you can see the list of places in the ' Active Toll Plazas ' section.

2. What are the charges for FASTag?

Users have to pay a one time fee of Rs.200 including service tax while first applying for the FASTag. The refundable security deposit depends on the vehicle type. The respective charges are available under the 'Fees and Charges' section.

3. Do I need to use any specific lane at the toll plaza for FASTag?

Yes, toll plazas have dedicated lanes demarcated for FASTag to allow for faster passage of FASTag vehicles.

4. How can I recharge my tag account?

You may recharge your TAG account online through Credit Card / Debit Card / NEFT / RTGS or through Net Banking.

5. How can I change my login ID and password?

You may not change the login ID for your account. However, the password can be updated from the “Change Password” option after logging into your account. “Change Password” button is available under the menu item.

6. Is there any minimum balance requirement for FASTag?

Yes, a particular minimum amount is necessary in every Tag depending on its vehicle class or product subscribed. If a Tag has an amount lesser than the minimum balance, it will not work and will be marked in the “Low Balance Tag” category.

7. How can I check the list of transactions on my FASTag?

Customers can access a detailed list of transactions for the associated Tags / vehicle under “Account Statement”. This list can be downloaded in excel also.

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