CreditMantri Finserve Private Limited
Door No.3, Block B, No. 147, 2nd Floor, Workeasy Space Solutions, RK Swamy Centre, Hansa Building, Pathari Road,Thousand Lights, Chennai, Tamil Nadu600006
Have any queries? Click here for more details
All written queries will be responded within 1 working day.
We'd love to help you through every step along the way.
Is your Credit Score >750?
Federal Bank FASTag - A well thought out solution for a hassle free trip on national highways. Federal Bank FASTag is a device that employs Radio Frequency Identification (RFID) technology. It has to be affixed on your vehicle’s front windscreen to enable toll payments directly from your prepaid wallet or a savings account linked to it. FASTag is presently operational at 498 toll plazas across national and state highways. Planning is on to include more toll plazas under the FASTag program soon.
Federal Bank is a designated bank for the FASTag program as part of National Electronic Toll Collection (NETC) initiative rolled out by NPCI under the guidelines of NHAI and IHMCL. FASTag comes with a validity of 5 years and after purchasing it, you only need to recharge/ top up the FASTag as per your requirement. FASTag offers seamless movement of vehicles through toll plazas and the convenience of cashless payment of toll fee with nation-wide interoperable Electronic Toll Collection Services.
About Federal Bank FASTag
2.5% Customer Cashback Scheme Details
Home Personal Services NETC (National Electronic Toll Collection)
Documents required for Federal Bank FASTag
Car or SUV or MINI LCV
3 AXL Truck or Bus
Bus or Truck
4 to 6 AXL Truck or Bus
7 or More AXL Truck
HCM or EME like JCB
Customers can contact the Federal FASTag Helpline number for any queries and details on Federal Bank FASTag. Call the 24 x 7 customer care at Toll Free Number: 1800 266 9520. Alternatively, you may write to them at fblnetcsupport[at]federalbank[dot]co[dot]in
NHAI/IHMCL has also initiated a helpline to assist users with various queries. Dial 1033 from Landline/Mobile for FASTag Complaints at Toll Plaza Level. This number can be reached for the following complaints:
1. What is FASTag?
FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions.
2. What are the benefits of using FASTag?
Cashless payment, Faster transit, Online recharge, SMS alerts, Cashback offer
3. Where can I use Federal Bank FASTag?
FASTag is presently operational at 400+ toll plazas across national highways. Planning is underway to include more toll plazas under the ambit of FASTag.
4. What is the validity of the FASTag?
The FASTag validity is for 5 years. Once you have purchased it, you only need to recharge or top up FASTag as per your requirement.
5. I have two vehicles; can I use the same FASTag for both vehicles?
No, you will need to buy two separate FASTags for each vehicle.
6. Is there a dedicated lane at the toll plaza for FASTag vehicles?
Yes, there are separate lanes demarcated for FASTag users to allow for quick movement of vehicles.
7. What is the customer care number of the Federal Bank FASTag system?
Customers can call at 1800 266 9520 for queries and issues regarding their Federal Bank FASTags.
8. What are the documents required to avail a Federal Bank FASTag?
Limited KYC holder’s account: RC copy of the vehicle, ID and address proof and photo of the customer. Full KYC Holders account: RC copy of the vehicle, ID and address proof and photo of the customer. Please remember to carry all the originals for verification purposes.
9. Is there any discount or cashback on toll payments using FASTag?
Customers can avail a cashback of 2.5% on all toll payments done using a FASTag in FY 2019-20. The cashback amount for a month will be credited back to your FASTag account in the subsequent month, post receiving the funds from Indian Highway Management Company Limited (IHMCL).
10. What should I do if my FASTag is damaged or lost?
In case of lost or damaged FASTag, customers can approach Federal Bank customer care to request for a replacement tag. A new tag will be generated and sent to your address.
Get loans starting from 11.25% interest rate
Know how to improve credit score
FREE credit analysis for 1 year
Axis Bank FASTag
Bank Of Baroda FASTag
City Union Bank FASTag
Equitas Small Finance Bank FASTag
Fino Payments Bank FASTag
HDFC Bank FASTag
ICICI Bank FASTag
IDFC Bank FASTag
Indusind Bank FASTag
Karur Vysya Bank FASTag
Kotak Mahindra Bank FASTag
Nagpur Nagarik Sahakari Bank FASTag
Punjab National Bank FASTag
Saraswat Bank FASTag
South Indian Bank FASTag
Syndicate Bank FASTag
Union Bank Of India FASTag
YES Bank FASTag
CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf.