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Federal Bank FASTag Introduction

Federal Bank FASTag - A well thought out solution for a hassle free trip on national highways. Federal Bank FASTag is a device that employs Radio Frequency Identification (RFID) technology. It has to be affixed on your vehicle’s front windscreen to enable toll payments directly from your prepaid wallet or a savings account linked to it. FASTag is presently operational at 498 toll plazas across national and state highways. Planning is on to include more toll plazas under the FASTag program soon.

Federal Bank is a designated bank for the FASTag program as part of National Electronic Toll Collection (NETC) initiative rolled out by NPCI under the guidelines of NHAI and IHMCL. FASTag comes with a validity of 5 years and after purchasing it, you only need to recharge/ top up the FASTag as per your requirement. FASTag offers seamless movement of vehicles through toll plazas and the convenience of cashless payment of toll fee with nation-wide interoperable Electronic Toll Collection Services.

Features and Benefits of Federal Bank FASTag:

Federal Bank Fastag
  • Ease of payment – Saves ample time and cost for vehicle users by eliminating the need to carry cash for the toll transactions
  • Lower fuel costs - Near non-stop movement of vehicles leading to lower fuel consumption
  • Online Recharge - FASTag can be recharged online through Credit Card / Debit Card or Net banking
  • Account Transparency - SMS alerts for toll transactions, low balance, recharges, etc. ensuring total account transparency
  • Online Portal - Federal Bank offers an online portal for Customers, Bank & Vendors to keep track of all account activity
  • Cashback offer - 2.5% Cash back for all transactions at all the National Highway Toll plazas during F.Y. 2019-20

Environmental Benefits

  • Reduced air pollution
  • Reduced use of paper

Social Benefits

  • Better management of Toll Plazas
  • Higher contribution towards highway management

Economic Benefits

  • Better safety at toll plazas due to less cash circulation
  • Better delegation of management at Toll Plazas

2.5% Customer Cashback Scheme Details

  • Cashback will be paid to eligible Customers on the transactions done on National Highways Toll Plaza
  • The cashback will be credited to your FASTag wallet the consecutive month. 
  • The scheme intends to encourage digital payments in India. 
  • Any misuse/manipulation intended or unintended will make the customer ineligible for the Cashback
  • Decision of NHAI is final and binding on all scheme related issue
  • NHAI reserves the right to change / edit modify the scheme mechanics without any prior notifications

How to Apply Online for Federal Bank FASTag?

  • Go to the link for online registration of Federal Bank FASTag. 
  • Home Personal Services NETC (National Electronic Toll Collection)

  • Click on ‘Apply Online’
  • Enter your personal details and vehicle details
  • Upload the required documents
  • Make payment through debit/credit card/net banking
  • Submit the online application form for successful registration

Documents required for Federal Bank FASTag

  • FASTag application form duly filled with signature
  • Registration Certificate of the vehicle
  • Photo of Vehicle Chassis number (In case of new vehicle)
  • ID Proof (Aadhaar, Driving License, Election ID etc.)
  • Vehicle photographs (Front or Back / Left or Right)

Federal Bank FASTag Fees & Charges:

Vehicle ClassVehicle TypeOn Boarding Fee (INR)Security Deposit (INR)Threshold Value (INR)


Car or SUV or MINI LCV










3 AXL Truck or Bus





Bus or Truck





4 to 6 AXL Truck or Bus





7 or More AXL Truck





HCM or EME like JCB




How To Recharge Federal FASTag Instantly?

  • Customers can recharge their FASTag wallet through the Federal FASTag Portal
  • They have to enter the Login Id sent with the FASTag or use their registered Mobile number
  • Enter the captcha image and click on generate OTP. You will be logged in to the portal.
  • Click on Recharge and enter the amount you wish to add to the wallet. The recharge value can be up to maximum of Rs.1 lakh.
  • Select the respective mode of payment, enter the subsequent details & click on “Make Payment”.
  • FASTag will be reloaded instantly. The payment can be made from Federal Bank Credit/Debit Card or Federal Netbanking, Other Bank Credit/Debit Card or Other Bank Netbanking.

Federal Bank FASTag Helpline number

Customers can contact the Federal FASTag Helpline number for any queries and details on Federal Bank FASTag. Call the 24 x 7 customer care at Toll Free Number: 1800 266 9520. Alternatively, you may write to them at fblnetcsupport[at]federalbank[dot]co[dot]in

NHAI/IHMCL has also initiated a helpline to assist users with various queries. Dial 1033 from Landline/Mobile for FASTag Complaints at Toll Plaza Level. This number can be reached for the following complaints:

  • Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
  • Plaza not accepting FASTag
  • Plaza not able to read the Tag
  • Plaza not supporting for monthly pass issuance
  • Any other applicable issue for FASTag

Federal Bank FASTag FAQs:

1. What is FASTag?

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions.

2. What are the benefits of using FASTag?

Cashless payment, Faster transit, Online recharge, SMS alerts, Cashback offer

3. Where can I use Federal Bank FASTag?

FASTag is presently operational at 400+ toll plazas across national highways. Planning is underway to include more toll plazas under the ambit of FASTag.

4. What is the validity of the FASTag?

The FASTag validity is for 5 years. Once you have purchased it, you only need to recharge or top up FASTag as per your requirement.

5. I have two vehicles; can I use the same FASTag for both vehicles?

No, you will need to buy two separate FASTags for each vehicle.

6. Is there a dedicated lane at the toll plaza for FASTag vehicles?

Yes, there are separate lanes demarcated for FASTag users to allow for quick movement of vehicles.

7. What is the customer care number of the Federal Bank FASTag system?

Customers can call at 1800 266 9520 for queries and issues regarding their Federal Bank FASTags.

8. What are the documents required to avail a Federal Bank FASTag?

Limited KYC holder’s account: RC copy of the vehicle, ID and address proof and photo of the customer. Full KYC Holders account: RC copy of the vehicle, ID and address proof and photo of the customer. Please remember to carry all the originals for verification purposes.

9. Is there any discount or cashback on toll payments using FASTag?

Customers can avail a cashback of 2.5% on all toll payments done using a FASTag in FY 2019-20. The cashback amount for a month will be credited back to your FASTag account in the subsequent month, post receiving the funds from Indian Highway Management Company Limited (IHMCL).

10. What should I do if my FASTag is damaged or lost?

In case of lost or damaged FASTag, customers can approach Federal Bank customer care to request for a replacement tag. A new tag will be generated and sent to your address.

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