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Axis Bank FASTag Introduction

Axis Bank FASTags are the most effective solution to remove congestion at toll plazas. It uses Radio Frequency Identification (RFID) technology to provide contactless toll collection systems at all National Toll Plazas. With an active FASTag affixed on your vehicle’s windscreen, you can cruise through toll plazas without stopping for cash transactions.

FASTag is an easy-to-use, reloadable tag that helps you to automatically deduct toll charges from your connected bank account. You can buy your FASTag from any of the 4000 + branches of Axis Bank or apply online and get it delivered to you.

FASTag was launched by MORTH (Ministry of Road Transport and Highways), NHAI (National Highways Authority of India), IHMCL (Indian Highways Management Company Limited) and NPCI National Payments Corporation of India).

Features of Axis Bank FASTag

Axis Bank Fastag
  • Cashless toll payments at all National Toll Plazas
  • Higher savings on fuel and time to all FASTag users
  • Axis Bank offers doorstep delivery of your FASTag
  • Avail 2.5% cashback on all toll payments for the F.Y. 2019-20
  • Retail and corporate customers can use an Axis Bank FASTag for all vehicle classes and sizes
  • If you are a non-KYC customer, you can load up to Rs.10,000 in your FASTag wallet and if you are a KYC compliant customer, you can recharge your FASTag balance with a total of Rs.1 lakh. Non-KYC customers can raise the limit to Rs.20,000 per month by upgrading their account to FASTag Lite Plan.

Benefits of purchasing Axis Bank FASTag

  • Savings on fuel & time: Operating via RFID, your road trips benefit from a FASTag that saves both fuel and time. Tag readers on toll booths check your FASTag and collect the due charges from the linked account.
  • Instant alerts via SMS - You will receive an SMS with the details of your transaction on your registered mobile number each time you pay a toll using FASTag.
  • Manage your FASTag account online - Once activated, your FASTag can be linked to your Axis Bank account or any e-wallet of your choice, allowing you to reload and manage it entirely online.
  • Doorstep Delivery - Axis Bank offers you the option to apply for your FASTag online and have it shipped to you as it has become compulsory on National Highways. You can also apply for it from any of our branch networks with 4000 +.
  • Easy to use - Using a FASTag is simple. You just have to affix it on the inside of the windshield of your vehicle. Toll places are fitted with a tag scanner and complete the transactions without contact.
  • Discounts - If you are staying within 10 km of a toll plaza, you can take advantage of a toll concession by buying a FASTag from Axis Bank. To get this facility, you simply need to submit your address proof at the Axis Bank branch/toll place POS point. This waiver is also available for regular FASTag clients.
  • Replacement - Axis Bank FASTag has a 5-year validity. If it is damaged or is tampered with due to wear and tear, you may request for a replacement label at an additional cost.
  • Recharge - Through various recharge options such as net banking, credit card, debit card, e-wallets, UPI, NEFT / RTGS, etc., you can conveniently recharge your FASTag account online.

How to apply for Axis Bank FASTag?

Axis Bank FASTags can be purchased both offline and online. 

Offline purchase process: 

Visit any of the Axis Bank branches' Point of Sale (POS) locations of toll plazas with the original and photocopies of your KYC papers. Driving your car to the POS location is necessary as a bank representative must tape the FASTag to your vehicle's windshield. You will have to pay a small joining fee against the tag and a one-time security deposit. You will need to recharge or top it up periodically according to your requirements after purchase.

Documents required to get a FASTag: 

  • Registration Certificate (RC Book) of the vehicle 
  • Duly filled and signed application form for Axis Bank FASTag 
  • A valid driving license for address proof and ID proof 
  • Passport-size photograph of the vehicle owner/customer  
  • KYC documents of the vehicle owner
  • Individual customer: PAN Card, Aadhaar Card, Passport, Voter ID card, etc.  
  • Corporate customer: For a Proprietorship, proprietor’s address proof, PAN card, Shop Act, and other Firm proof are required.
  • For a partnership/private limited/public limited company, corporate’s PAN card, signing authority's photo ID, names and addresses of directors and partners, and Registration Certificate/Partnership Deed/Certificate of Incorporation of the firm are required.

Online Purchase Process: 

It is very simple to apply for Axis Bank FASTag online. 

  • Visit the official website of Axis Bank at https://www.axisbank.com.
  • Under the ‘Explore Products’ tab on the home page, go to ‘FASTag’. 
  • Click on the ‘Get a Free FASTag Now’ button. 
  • If you are a customer of Axis Bank, you can give your account number. If not, you have to give your mobile number, vehicle number and enter the Captcha code.
  • An OTP will be sent to your mobile number to authenticate the transaction. 
  • On the next screen, you will be required to fill in your demographic details, vehicle details, and other relevant information.
  • You have to choose one KYC document from the dropdown and enter its details too. You will also be required to upload the RC Book of your vehicle.
  • When done, click on 'Validate'. Once the transaction is validated, click on 'Proceed to Payment’. You can complete the payment to complete the process.

Fees and charges for Axis Bank FASTag

Charges Applicable on FASTag generally includes issuance fees, a one-time security deposit that can be reimbursed when the wallet is closed, and the corresponding charges for reloading your FASTag wallet. If the tag is damaged or re-issued, your replacement tag will be charged. There is also a minimum threshold amount that must be maintained according to the class of the vehicle.

One-time Tag Joining FeeRs.100
Reissuance FeeRs.100
Vehicle Class Vehicle Type Security Deposit Minimum Balance to be maintained

Car/Jeep/Van/TATA Ace and similar mini Light Commercial Vehicle (LMV) 

Rs.200 

Rs.160 

Light Commercial vehicle 2-axle / Mini Bus 

Rs.300 

Rs.250 

Bus 3-axle 

Rs.400 

Rs.500 

Truck 3-axle 

Rs.500 

Rs.500 

Bus 2-axle/Truck 2-axle 

Rs.400 

Rs.350 

12 

Tractor/Tractor with trailer, Truck 4-axle, Truck 5-axle, and Truck 6-axle 

Rs.500 

Rs.550 

15 

Truck 7-axle and above 

Rs.500 

Rs.650 

16 

Earth Moving/Heavy Construction Machinery 

Rs.500 

Rs.550

Axis Bank FASTag Recharge

Once you receive your FASTag, you will need to register it on the customer portal and create a password for your User ID. This will allow you to verify the balance, display transactions and raise concerns. You can also recharge your FASTag wallet on the customer portal through various payment modes.

Axis Bank FASTag Helpline Numbers

You can reach Axis Bank FASTag at their 24*7 Customer Care Toll free number 1800-419-8585.

You can also reach them at etc[dot]management[at]axisbank[dot]com

For the convenience of FASTag users, MoRTH/NHAI/IHMCL has launched the ‘1033’ helpline number to address toll plaza level FASTAG complaints. Customers can simply dial 1033 from mobile or landline for the following problems:

  • Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
  • Plaza is not accepting FASTag
  • Plaza is not able to read the Tag
  • Plaza is not supporting monthly pass issuance
  • Any other applicable issue for FASTag

Axis Bank FASTag: FAQs

1. How much amount can I recharge my Axis Bank FASTag with?

If you are a non-KYC customer, you can load up to Rs.10,000 in your FASTag wallet and if you are a KYC compliant customer, you can recharge your FASTag balance with a total of Rs.1 lakh. Non-KYC customers can raise the limit to Rs.20,000 per month by upgrading their account to FASTag Lite Plan.

2. Does the Axis Bank FASTag have a validity period?

The validity of FASTag is unlimited. But the sticker comes with a 5-year guarantee. It is possible to use the same FASTag until the tag is read by the reader and not corrupted. If the reading standard depreciates due to wear and tear, please contact Axis Bank FASTag customer care for a new tag at an additional cost.

3. What are the documents needed to apply for FASTag?

You basically need to submit the Registration Certificate (RC) of the vehicle & the FASTag Application form. KYC documents as requested by the bank should also be submitted.

4. Is there any discount or cashback on toll payments using Axis Bank FASTag?

Axis Bank offers 2.5% cash back on all toll payments made through FASTag for the FY 2019-20. The cash back amount will be credited back in the wallet linked to the account on a monthly basis.

5. How will I get to know how much toll has been debited from my account?

Axis Bank will promptly send you an SMS with the transaction details on your registered mobile number as soon as the toll transaction takes place. You can also get periodic statements of the transactions from the online portal.

6. Can I avail a monthly pass?

Yes, monthly pass is very useful for frequent travellers. Monthly passes and the facility is specific to each toll plaza. You are requested to contact the respective toll plaza for more details. You can also get details through the NHAI website.

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