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IndusInd Bank FASTag Introduction

IndusInd Bank FASTags are a sure way of removing those long queues at toll plazas. FASTag is a Radio Frequency Identification (RFID) enabled tag sticker, which, when affixed to the windscreen of your car, allows for electronic toll deduction from a prepaid wallet and lets you cruise through the toll gates. You do not have to wait to make a cash transaction at the toll plaza, thus, removing the hassle of carrying cash for toll payments.

FASTag program is part of the National Electronic Toll Collection(NETC) initiative rolled out by the National Payments Corporation of India (NPCI), under the guidelines of National Highways Authority of India (NHAI) and the Indian Highways Management Company Ltd (IHMCL).

These FASTags can be pre-loaded with money and used to pay for your vehicle toll payments electronically. When the vehicle passes through the toll gate, the RFID reader at the toll plaza receives information about the vehicle and the toll amount is deducted automatically from the FASTag wallet, thus saving valuable time & money for the users.

FASTag is currently accepted at 460+ Electronic Toll Plaza across National Highways. Users can make use of the demarcated ETC FASTag lanes at the toll plaza and get the toll fee directly deducted from their FASTag wallet. This has saved an enormous amount of time and fuel for all its users. They also need not worry about carrying cash for the toll payments. The NETC system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. Planning is underway to include more toll plazas under the ambit of FASTag.

Benefits of getting your FASTag from IndusInd Bank

Indusind Bank Fastag

IndusInd Bank is currently running an offer on new FASTag registrations. New applicants can get the tag with zero issuance charges and free home delivery. They also receive a Rs.100 voucher for BookMyShow, Chaayos or Pizza Hut. This offer is valid till March 31st, 2020. This offer can be applied for new tag registrations only.

There are also other benefits getting your FASTag from IndusInd Bank

  • Cashback offer: Users can get a cashback of 2.5% on all toll payments using FASTag up to March 31, 2020
  • Auto Recharge: IndusInd Bank CASA Customer can enjoy this option, wherein the customer wallet will be funded automatically from his bank account on reaching low balance
  • Auto Allocation: In case your tag reaches low balance, it will be funded automatically without manual intervention, provided adequate funds are available in your wallet.
  • SMS alerts for each toll transaction: Users get instant SMS notification for every toll plaza transaction carried out on their tag account. This enables the user to keep a tab on their account balance.
  • Easy recharge options: Users can conveniently recharge their tag account online or at any of the POS points at toll plazas. They can use a credit card, debit card, Netbanking or UPI apps to make payments.
  • Forget carrying cash for Toll payments: The toll amount is directly deducted from your wallet account removing the need for carrying cash for toll transactions.
  • Avoid long queues at the Toll Plaza: When your vehicle approaches the toll plaza, the tag reader installed in the toll gates reads your FASTag and automatically deducts the corresponding toll charges from your tag wallet. This greatly reduces the waiting time in every toll plaza.
  • Web portal for tag holders: FASTag users can create an account on the online portal to manage their tag account without any hassles. They can check various things like tag balance, transactions and account information on this online portal.

How can I buy IndusInd FASTag?

You can approach your nearest branch of IndusInd Bank to apply for a FASTag. You will require to produce the original as a good photocopy of your vehicle’s RC Book, Driving Licence, and the KYC documents. You will also need to take your vehicle to the branch. Please call the customer care 1860 210 8887 to know more details.

Documents needed to apply for FASTag

You need to submit the following documents along with the application for FASTag. Please remember that you will need to carry an original as well as a copy of your KYC documents.

  • Registration Certificate (RC) of the vehicle.
  • Passport size photograph of the vehicle owner
  • KYC documents as per the category of the vehicle owner


ID proof and Address proof from the list mentioned, and 1 passport size photograph

Driving License

PAN Card


Voter ID Card

Aadhaar Card (with address)

A valid driving license would be sufficient for Address & ID proof.


Public Ltd./ Private Ltd./ Partnership


Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm

PAN Card of Proprietor

PAN Card of the corporate

Address Proof of the Proprietor

Photo ID of signing authority

Shop Act or other Firm Proof

List of Directors with addresses/Name and addresses of Partners


How do I recharge my FASTag account?

One can recharge their FASTag account online through Debit Card, Credit, Net Banking & other online payment modes. KYC Compliant account can be recharged up to Rs.1 lakh and non-KYC Compliant accounts can be recharged with up to Rs. 10,000 at a time. Users may also recharge their tag account at any of the IndusInd Bank branches or PoS locations near Toll Plazas by paying cash.

Online login and recharge of IndusInd Bank FASTag

Once your FASTag has been generated, you can create a login id on the customer portal to manage your FASTag account.

  • Log into the IndusInd FASTag Customer Portal 
  • Click on Login/SignUp 
  • User your mobile number to generate an OTP
  • Enter the OTP to sing in to your account
  • Go to Payments Recharge Account
  • Select the tag accounts to be recharged and mention the respective amounts to be uploaded
  • Choose payment mode to complete payment

Fees & Charges associated with IndusInd Bank FASTag

Currently, the FASTag is being issued free of cost until 31st of March, 2020. The customer just has to load the minimum threshold amount to start using the tag.

NPCI Vehicle ClassDescriptionThreshold amount (Rs.)


Car/Jeep/Van (VC4)



Light Commercial vehicle 2-Axle (VC5)



Bus 2-Axle (VC7)



Bus 3-Axle (VC8)



Mini-Bus (VC9)



Truck -2 Axle (VC10)



Truck -3 Axle (VC11)



Truck -4 Axle (VC12)



Truck -5 Axle (VC13)



Truck -6 Axle (VC14)



Truck Multi Axle(7 and above) (VC15)



Earth Moving Machinery (VC16)



Heavy Construction Machinery (VC17)



Tata Ace and similar mini light Commercial vehicle (VC20)


IndusInd Bank FASTag FAQs:

1. I have enough balance on my FASTag account but the ETC equipment at the toll plaza are not working. What do I do?

In case ETC equipment is not working and your FASTag account has sufficient balance, you can just pay the toll fee in cash at the plaza. You can call the IndusInd Bank customer care to report the issue with the concessionaire.

2. Is there any minimum or maximum value for the tag recharge?

Yes, the minimum recharge amount is Rs.100 and maximum is Rs.1 lakh for a Full-KYC Account.

3. I have two vehicles; can I use the same FASTag for both vehicles?

No, you will need to take two separate FASTags for each vehicle.

4. What do I have to do if I lose my RFID Tag? What will happen to the account balance?

In case you have lost your FASTag, you have to call the IndusInd Bank customer care number immediately to block your FASTag. Once a new tag is issued, the balance will be transferred to this new tag.

5. How would I know that the correct user fee has been deducted from my FASTag account?

You will receive an SMS alert in your registered phone number each time a balance is deducted from your FASTag account.

6. Will I get any concessions given to local vehicles if I reside within 10 Km of a toll plaza?

You can take the FASTag and submit the proof of your stay within the 10 Km of your toll plaza. Once verified you will get the concessions.

7. How can I get a monthly pass?

Monthly passes are specific to each toll plaza. Contact your nearest toll plaza for more details.

8. What is the validity of the FASTag?

The FASTag validity is for 5 years. Once you have purchased it, you just have to recharge or top up FASTag as per your requirement. You can do this online through credit or debit card, Netbanking or UPI Apps.

9. What if I relocate to another city?

FASTag is inter operable and will work on all enabled toll plazas. In case of change in city or address, you can inform the Issuer Agency/Bank.

10. Is there a separate lane for FASTag users?

Yes, FASTag users will always get a separate lane at toll plazas which will be only used by FASTag affixed vehicles. This allows for faster passage through toll gates.

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