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FASTags were introduced with the sole objective of easing congestion at toll plazas. The aim was to reduce the cost of fuel and long waiting time at toll plazas by enabling electronic toll payments. National Electronic Toll Collection (NETC) Program governed by National Highways Authority of India (NHAI) and Indian Highways Management Company Limited (IHMCL) introduced FASTags enabling seamless movement of vehicles through toll plazas on most National Highways across the country.
FASTag uses Radio Frequency Identification (RFID) technology to provide contact-less toll collection system at all National Toll Plazas. With an active FASTag affixed on your vehicle’s windscreen, you can cruise through toll plazas without stopping for cash transactions. These FASTags can be pre-loaded with money and used to pay for your vehicle toll payments electronically. When the vehicle passes through the toll gate, the RFID reader at the toll plaza receives information about the vehicle and the toll amount is deducted automatically from the FASTag wallet, thus saving valuable time & money for the users.
FASTag is presently operational at 400+ toll plazas across national highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. Planning is underway to include more toll plazas under the ambit of FASTag.
Applicants can register for FASTag through the Fino BPay App or at Fino & BPCL locations.
About Fino Payments Bank FASTag
Customers can conveniently register for FASTag through the Fino BPay App, the official Fino Payments Bank website or at any of the Fino POS Locations.
Customers are required to fill in their Name, Contact Number, Address and the Type of vehicle. A short code will be generated. This code needs to be given to the bank’s representative along with a copy of your vehicle registration certificate.
New customers are required to open a wallet account; hence they need to submit their KYC Documents too (e.g. PAN / Aadhaar / Driving license / Passport / Voter ID Card or any Government issued photo ID cards)
The bank’s representative will do the required checks and affix the issued FASTag on the vehicle’s windshield. Any representative of the vehicle owner can provide the above documentation and information and purchase the FASTag.
You can recharge your Fino FASTag wallet account through your BPay App or by paying cash at identified Fino & BPCL Branches / Merchant Locations. Customers can recharge their BPay wallet account using Credit Card/ Debit Card/ or Net Banking.
Tata Ace and similar mini light commercial vehicle
Minibus/light commercial vehicle
Bus 3 Axle
Truck 3 Axle
Truck 2 Axle/Bus 2 Axle
Truck 4,5,6 Axle/Tractor/Tractor with trailer
Truck 7 Axle and above
Earth Moving/Heavy Construction Machinery
Customers can contact the Fino Helpdesk for any assistance with regards to their FASTag:
Toll Free Number - 1860 266 3466
NHAI also has a dedicated customer support team. Users can dial 1033 (NHAI/IHMCL Helpline) from Landline/Mobile for FASTAG Complaints at Toll Plaza Level.
Some of the issues addressed through this number are:
1. Is FASTag compulsory for all vehicles?
Currently, FASTag is mandatory for all vehicles using National Highway Toll Plazas.
2. Is there any incentive/discount on Toll payments using FASTag?
Yes, a cashback of 2.5% can be availed on all Toll payments using FASTag in FY 2019-20.
3. On which highways/roads can FASTag be used?
FASTag is presently operational at 400+ toll plazas across National Highways across India. Additional toll plazas will be brought under the FASTag program in the future. Please check the list of active toll plazas under the ETC program on their official page.
4. How is FASTag used for toll payment?
FASTag uses Radio Frequency Identification (RFID) technology to provide contact-less toll collection system at all National Toll Plazas. When the vehicle passes through the toll gate, the RFID reader at the toll plaza receives information about the vehicle and the toll amount is deducted automatically from the FASTag wallet, thus saving valuable time & money for the users.
5. What if I relocate to another city?
FASTag is inter operable and will work on all enabled toll plazas. In case of change in city or address, you can inform the Issuer Agency/Bank.
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Axis Bank FASTag
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CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf.