Customers have to email the problems faced by them at the given email idThat is support@cashe.co.in. The website also has a queries section under which the queries that are common to the public at large are addressed by the company.
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In the above email address, the individual has to fill in the following information
Name
Query selection
Mobile number
This process is the first level of grievance redressal for the individual.
The office hours for calling the representatives are 10.30 am to 6 pm except on public holidays.
If the response received from the first level is not up to the mark the individual or complainant can move to the second level. The complainant can write to the officer whose details are mentioned below
Ms. Anamika Chaterjee
5th floor, Paville House, Twin tower lane
Off Veer Sawarkar Marg, Prabhadevi, Mumbai -400025
A response is expected after one month after the application is made to the second level.
If the complainant is not satisfied with the second level of grievance redressal then they can move to the third level
A time period of 30 days should be gone in between the second and third level of grievance application
The application is to be made to
The Officer In Charge
Non-banking supervision department
Reserve Bank of India
Byculla, Mumbai- 400008
The multiple layers of the grievance redressal system help in faster resolving of issues from the company’s point of view and also the customers. These tiers help to segregate the various complaints and club the similar ones. This way it becomes easier to resolve the issues.
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