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HDFC Credit Card Customer Care Number 61606161/ 6160616

Customers can contact the bank for Credit Card related services 24 hours on all days including Sundays and Bank holidays. For Chennai / Ahmedabad / Bangalore / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune dial (prefix your location’s STD code to the number before dialling) general queries: 1860 267 6161

HDFC bank credit card customers can contact the customer support team 24X7 on all days throughout the year

HDFC Credit Card Customer Care Toll Free Number
HDFC 24*7 Credit Card Customer Care Number

HDFC Customer Care Numbers: City and State-Wise for General Enquiries

Hdfc Bank Credit Card Customer Care
24*7 HDFC Credit Customer Care Number by State/CityHelpline Number
Agra
Ajmer
Allahabad
Bareilly
Bhubaneshwar
Bokaro
Cuttack
Dhanbad
Dehradun
Erode
Guwahati
Hissar
Jammu and Srinagar
Jamshedpur
Jhansi
Jodhpur
Karnal
Kanpur
Madurai
Mangalore
Mathura
Meerut
Moradabad
Muzaffarpur
Mysore
Pali
Patiala
Patna
Rajkot
Ranchi
Rourkela
Salem
Shimla
Siliguri
Silvassa
Surat
Trichy
Udaipur
Varanasi

1800 425 4332

HDFC Credit Card Customer Care - International Toll-Free Numbers

USA*855-999-6061
Singapore*800-101-2850
Other Countries*91-2267606161
Kenya*0-800-721-740
Canada*855-999-6061

Note: You shall be charged for these calls as per the local telephone operator charges and the plan you have chosen on your connection.

HDFC Customer Care Email Address

If you are looking to get in touch with the bank, you can also contact them via email at customerservices.cards[at]hdfcbank[dot]com

Blocking or reporting unauthorized transactions (those not done by you)

If you find any unauthorized transactions on your credit card, you can immediately report it and block your card to prevent further fraudulent transactions. You can do this either through phone banking or through your Netbanking account.

How to block your credit card using Netbanking?

  • Login to your Netbanking account using your customer ID & password.
  • Click on the "Card" tab
  • Select "Request" under your credit card account summary
  • Select "Credit Card Hot listing" to block your card immediately

Reporting unauthorized transactions on your HDFC Credit Card via Phone Banking

To report credit card transactions not done by you, you call HDFC Phone Banking through the numbers given in the list above You can also call to report credit card, debit card, or net banking transactions not done by you

Keep the following details handy when you are reporting such unauthorized transactions:

  • Credit card number
  • Type of transaction e.g. online, at a store, local grocer, etc.
  • Date of transaction
  • Transaction amount

HDFC Credit Card Grievance Redressal System

HDFC Bank strives to provide the best customer support to address all grievances regarding your HDFC Credit Card. You can approach your nearest HDFC Bank branch to lodge a complaint.

If you find that your concerns have not been addressed satisfactorily by the bank’s customer care officials, you can send an email to the Grievance Redressal Officer.

Step 1: Visit the HDFC Contact Us page at

Step 2:On this page, click on the ‘Grievance Redressal Officer’ option.

step 3:You will see the option ‘Email Us’, which will take you to the form where you can fill in your details and grievance information and send it to the Officer.

step 4: You can also choose to call the Grievance Redressal Cell for Credit Cards at

Call

Monday to Saturday

044 – 61084900

9:30am to 5:30pm

This facility is not available on 2nd & 4th Saturdays, Sundays, and Bank Holidays

If you wish to send a written letter, you can do so to the following address:

By regular post

Manager, HDFC Bank Cards Division,

PO BOX # 8654

Thiruvanmiyur PO

Chennai - 600 041

For Personal Loan Queries: HDFC Personal Loan Customer Care Number

For Home Loan Queries: HDFC Home Loan Customer Care Number

For Car Loan Queries: HDFC Car Loan Customer Care Number

HDFC Nodal Office Contact Details

If your concern is still not resolved to your satisfaction, you can approach the Principal Nodal Officer by sending an email, calling, or writing to them. HDFC assures a response within 10 working days.

Follow these steps to send an email to the Principal Nodal Officer:

Step 1: Visit the HDFC Contact Us page at

Step 2: On this page, click on the ‘Nodal Officer or Principal Nodal Officer’ option.

step 3: You will see the option ‘Email Us’, which will take you to the form where you can fill in your details and grievance information and send it to the Officer.

You can also send a letter through the mail to the Nodal Officer or the Principal Nodal Officer instead of emailing them.

By Principal Nodal Officer for HDFC Bank Ltd.

HDFC Bank Ltd.,

5th Floor, Tower B,

Peninsula Business Park,

Lower Parel West,

Mumbai 400013

Fax Number: 022-30788580

Here are the mailing addresses of area wise Nodal Officers along with their contact numbers:

Area (Centre)Nodal Officer (Contact Number)Address
West Bengal and Sikkim
(Kolkata)
Ramadoss Ramaswamy
(033 44065165)
HDFC Bank Ltd,
Dalhousie Branch,
4 Clive Row,
Kolkata - 700 001
Email: bohdfckol[at]hdfcbank[dot]com
Uttarakhand,
Uttar Pradesh (Saharanpur, Muzaffarnagar, Shamli, Baghpat, Bijnor and Amroha, and Meerut)
(Dehradun)
Sameer Tiwari
(0522 3019135)
HDFC Bank,
2nd Floor,
Pranay Towers,
38 Darbari Lal Sharma Marg,
Near Pratibha Cinema,
Lucknow,
Email: bohdfcddn[at]hdfcbank[dot]com
Uttar Pradesh
(excluding districts of Gautam Buddha Nagar,
Ghaziabad,
Shamli,
Saharanpur,
Muzaffarnagar,
Meerut, Baghpat,
Bijnor, and Amroha)
(Kanpur)
Sameer Tiwari
(0522 3019135)
HDFC Bank,
2nd Floor,
Pranay Towers,
38 Darbari Lal Sharma Marg,
Near Pratibha Cinema,
Lucknow
Email: bohdfckpr[at]hdfcbank[dot]com
Tamil Nadu,
Andaman and Nicobar Islands,
Puducherry (except Mahe)
(Chennai)
Sundar Krishnamoorthy
(044 28616424)
HDFC Bank Ltd,
Prince Kushal Towers,
First Floor,
A Wing, 96,
Anna Salai,
Chennai - 600002.
Email: bohdfcchn[at]hdfcbank[dot]com
Rajasthan
(Jaipur)
Parul Sharma
(0141 2353326)
HDFC Bank Ltd,
A-8 Hanuman Nagar (A),
Jaipur - 302021
Rajasthan
Email: bohdfcjpr[at]hdfcbank[dot]com
Principal Nodal Officer
(Mumbai Corporate)
Ms. Zenobia Neville Mehta
(022 62841505)
HDFC Bank Ltd.
5th Floor,
Tower B,
Peninsula Business Park,
Lower Parel West,
Mumbai 400013.
Fax Number: 022 30788580
Odisha
(Bhubaneshwar)
Ramadoss Ramaswamy
(033 44065165)
HDFC Bank Ltd,
Quality Initiative Group,
Hotel Crystal,
Plot No - D, Baramunda,
Bhubaneswar - 751003
Tel - 033-44065165
PhoneBanking: 1860 267 6161
Email: bohdfcbnr[at]hdfcbank[dot]com
Maharashtra and Goa
(Mumbai I and II)
Ravi Mukherjee
(022 33958663)
HDFC Bank Ltd,
5th Floor,
Tower B,
Peninsula Business Park,
Lower Parel West,
Mumbai 400013
Email: bohdfcmum[at]hdfcbank[dot]com
Madhya Pradesh
(Bhopal)
Vikas Vijayvergiya
(7489860375)
HDFC Bank Ltd,
179, M P Nagar,
Zone -II,
Near Hotel Lake Princes,
Bhopal - 462011 (M.P.)
Email: bohdfcbpl[at]hdfcbank[dot]com
Kerala,
Puducherry (Mahe region only),
Lakshadweep
(Thiruvananthapuram)
Jiteesh Janardhan
(0471 4253303)
HDFC Bank Ltd,
Cordial Residency Towers,
Opposite Kurups Lane Sasthamangalam,
Thiruvananthapuram - 695010
Email: bohdfctrv[at]hdfcbank[dot]com
Karnataka
(Bangalore)
Anuraag Gupta
(9336820290)
HDFC Bank Ltd,
First floor,103/31,
26th Main Road,
4th T Block,
Jayanagar,
Near SSMRV College,
Bangalore - 560041
Email: bohdfcblr[at]hdfcbank[dot]com
Jharkhand
(Ranchi)
Ramadoss Ramaswamy
(033 44065165)
HDFC Bank Ltd,
Exhibition Road - Patna Bimla Sadan Holding No # 801/432,
Ward No # 37 Exhibition Road,
Gandhi Maidan,
Patna-800001
Bihar - India
Email: bohdfcrnc[at]hdfcbank[dot]com
Jammu and Kashmir
(Jammu)
Santosh Sinha
(0124 4664245)
HDFC Bank House,
VatikaAtrium, A - Block,
Golf Course Road, Sector 53,
Gurgaon - 122002
Email: bohdfcjammu[at]hdfcbank[dot]com
Himachal Pradesh,
Punjab,
Chandigarh,
Panchkula,
Yamuna Nagar,
Ambala districts of Haryana
(Chandigarh)
Ashok Puri
(0172 3924866)
HDFC Bank Ltd,
Bank House,
28, Industrial Area,
Phase I, Chandigarh.
Email: bohdfccgh[at]hdfcbank[dot]com
Gujarat,
Dadra and Nagar Haveli,
Daman and Diu
(Ahmedabad)
Alpa Kothari
(079 66001069)
HDFC Bank House,
Opp.Navrangpura Jain Temple,
Navrangpura,
Ahmedabad - 380 009
Email: bohdfcahm[at]hdfcbank[dot]com
Delhi,
Haryana*,
Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh *(not including Panchkula, Ambala, and Yamuna Nagar districts)
(Delhi I and II)
Santosh Sinha (0124 4664245)HDFC Bank House,
VatikaAtrium,
A - Block,
Golf Course Road,
Sector 53,
Gurgaon - 122002
Email: bohdfcdel[at]hdfcbank[dot]com
Chattisgarh
(Raipur)
Vikas Vijayvergiya
(74898 60375)
HDFC Bank Ltd,
179, M P Nagar,
Zone II,
Near Hotel Lake Princes,
Bhopal - 462011 (M.P.)
Email: bohdfcrai[at]hdfcbank[dot]com
Bihar
(Patna)
Ramadoss Ramaswamy
(033 44065165)
HDFC Bank Ltd,
EXHIBITION ROAD-PATNA Address: Bimla Sadan Holding No # 801/432,
Ward No # 37 Exhibition Road,
Gandhi Maidan,
Patna-800001
Bihar - India
Email: bohdfcptn[at]hdfcbank[dot]com
Arunachal Pradesh,
Assam,
Meghalaya,
Manipur,
Mizoram,
Nagaland,
Tripura
(Guwahati)
Ramadoss Ramaswamy
(033 44065165)
HDFC Bank Ltd,
Quality Initiative Group,
2nd Floor,
Build Well Compound Between Darwin School and NEPPCO Bhawan R G Baruah Road Guwahati,
Assam-781005
Email: bohdfcasm[at]hdfcbank[dot]com
Andhra Pradesh/Telangana
(Hyderabad)
Anil Varughese
(040 30091327)
HDFC Bank Ltd,
8th Floor,
HDFC Bank House,
Road No.1,
Banjara Hills,
Hyderabad - 500 034
Email: bohdfchyd[at]hdfcbank[dot]com

Other Ways to Contact HDFC Bank Credit Card Customer Care

Via E-Mail

If you are unable to reach customer care via these phone numbers, you can also contact them via email. Their email address is:

customerservices.cards[at]hdfcbank[dot]com

Via Postal Address

If you would like to send in a written letter, you can send it to:

For Regular Post:

Manager, HDFC Bank Cards Division,

PO BOX # 8654

Thiruvanmiyur PO

Chennai - 600 041

For Courier:

Manager, HDFC Bank Cards Division,

# 8, Lattice Bridge Road, Thiruvanmiyur,

Chennai - 600 041

Via Online Dispute Resolution

HDFC Bank also offers an online dispute resolution form that helps you to fill in your concern and submit it online. This speeds up the process and you get a faster resolution. This option is available on the HDFC Bank official website under the ‘Contact Us’ tab.

Via the Chatbot ‘ASK EVA’

HDFC Bank also has an interactive chatbot on their webpage that offers a number of credit card-related services. The chatbot pops up when you open the webpage and you just have to choose the option you want. Credit card related options available on the Eva Chatbot are:

Increase your credit card Limit

Upgrade Credit Card

Credit Card Summary

Available Credit Limit

Total Credit Limit

Credit Card Outstanding Amount

Accumulated Reward Points

Redeemable Reward Points

Minimum Amount Due

Payment Due Date

Automatic Payments

Statement Date

Daily international Spend Limit

Daily Online Spend Limit

Last Statement Balance

Special Offers

Block Card Temporarily

Unblock Temporary Card Block

Enable International Transaction

Enable Online Transaction

Disable International Transaction/Disable Online Transaction

Via Whatsapp Chat

Another option available to contact customer care is via Whatsapp Chat. On the HDFC webpage, you see the option ‘Chat on Whatsapp’ link at the bottom of the page. Clicking on this link will take you to the web Whatsapp page of HDFC Bank. You can chat with a customer care agent, who will help you with your credit card-related queries.

To chat with the HDFC Bank customer team on Whatsapp, use the number 70659 70659. You can start the conversation by sending a Hi on Whatsapp from your registered mobile number.

Note: As mentioned earlier, it is very important to be able to communicate with your bank whenever you need. Banks are obliged to offer assistance to their customer quickly and efficiently. HDFC Bank has set up a very good customer care mechanism that allows customers to get the necessary information regarding their credit card anytime anywhere.

Use HDFC Credit Card Customer Care Numbers for Immediate Assistance

In this digital era, there are a number of credit card frauds happening day in and day out. As per RBI regulations, if you report an unauthorized transaction on your credit card within 24 hours, the bank will be able to block it so that there is no money loss.

Being able to contact your bank instantly and getting the much-needed assistance is very important for your overall banking experience. HDFC Bank ensures that its customers get immediate assistance with their credit card-related queries. They have dedicated phone numbers for most cities in India that will help you with any of your queries.

You can get assistance with these credit care related queries –

  • Loss of theft of credit card
  • Card account statement
  • Outstanding amount
  • Last billed amount
  • Billing due date
  • Last payment details
  • Changing the credit limit on your card
  • Change or update of profile details

And many more services can be accessed via phone banking through HDFC phone banking numbers.

People also ask HDFC Credit Card Customer Care

1. I found a fraudulent charge on my credit card. How do I report this to HDFC Bank immediately?

You can report fraudulent transactions using phone banking or Netbanking login. Phone banking has a hotline to report these transactions. The number is 18002586161.

2. Is the HDFC Bank phone banking number toll-free?

No, the HDFC Bank phone banking numbers are not toll-free. Applicable charges shall be levied by your service provider.

3. I want to lodge a complaint but don’t want to register my details. How can I do that?

If you want to register a complaint without validating your details, you can use the toll-free number 1860 267 6161. This number is operational only between 8 am – 8 pm on all days. And also, it works only within India.

4. How soon should I report the loss or theft of my credit card?

Immediately Yes, you should report the loss or theft of your credit card immediately. If you delay, the bank shall not be responsible for any transactions that may be done using the stolen card.

5. I made a large transaction on my credit card and want to convert it into an EMI. Can I do that on phone banking?

Yes, you can. You can easily convert your credit card transactions into simple EMIs by calling phone banking. Alternatively, you can also do it on your Netbanking login.

6. How can I complain to HDFC credit card?

For any credit card complaints, you can write to HDFC bank at the following email id: customerservices[dot]cards[at]hdfcbank[dot]com. Alternatively, you can also get in touch with the customer care team quickly by using the online customer complaint/query/feedback form available on the official website of HDFC Bank under the Contact Us section.

7. What is the toll-free number to contact HDFC credit card customer care?

Customers can call at the toll-free number 1860 267 6161 for any HDFC credit card related queries.

8. How can I create a PIN for my HDFC credit card through ATM?

Call PhoneBanking to get the OTP on your registered mobile number for PIN generation at the ATM.

  • step1: Insert your credit card at the HDFC Bank ATM and on the language selection screen, choose ‘Create New PIN through OTP’ option.
  • step2: Enter OTP received on your mobile.
  • step3: Enter your registered mobile number
  • step4: Set your own 4-digit PIN.

9. How can I contact HDFC Bank Grievance Redressal Officer?

You can visit the official website of HDFC Bank and find the options of ‘Email Us, Call Us, Write to Us’, using which you can contact them.

10. How do I check the balance on my HDFC Bank credit card?

You can use HDFC phone banking, netbanking or call up the toll-free numbers to check your credit card balance.

11. How can I report unauthorized transactions done on my HDFC Bank credit card?

phone you can call at 1860 267 6161 to report any unauthorized transactions.

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