HDFC Credit Card Customer Care

HDFC Bank Customer Care Toll Free Numbers: City and State-Wise for General Enquiries

For HDFC Bank Credit Card related enquiries:

In case of loss / theft of your Credit/Debit Card, you can immediately call the 24 x 7 HDFC Bank Card Customer Care number at 1800 266 4332 and report the theft. It is important to report immediately to help avoid any misuse or fraudulent transactions on your card.

You can call on the mentioned number from the following cities: Agra/ Ajmer/ Allahabad/ Bareily/ Bhubaneshwar/ Bokaro/ Cuttack/ Dhanbad/ Dehradun/ Erode/ Guwahati/ Hissar/ Jammu and Srinagar/ Jamshedpur/ Jhansi/ Jodhpur/ Karnal/ Kanpur/ Madurai/ Mangalore/ Mathura/ Meerut/ Moradabad/ Muzaffarpur / Mysore/ Pali/ Patiala/ Patna/ Rajkot/ Ranchi/ Rourkela/ Salem/ Shimla/ Siliguri/ Silvassa / Surat/ Trichy/ Udaipur/ Varanasi.

Credit Card related services are available 24 hours on all days including Sundays and Bank holidays.

For Mutual Fund or Investment Services Account related services:

If you have an enquiry related to mutual funds or investments services, you can call the Toll Free number at

HDFC Bank Credit Card Customer Care - International Toll-Free Numbers

If you are an NRI wishing to contact HDFC Bank, you can contact the bank using the 24 x 7 Customer Care number. Following is given a list of the NRI phone banking nos. from various countries.

If you are an NRI wishing to open an HDFC account, you can leave your details with the bank using the online form and the bank will get back to you. NRIs can take advantage of the Click 2 Talk facility which is absolutely free.

For Registering Your Feedback on Credit Card Related Queries

In case you want to leave your feedback with the bank, you can call the HDFC Bank 24 Hours Customer Care Number and talk to a customer care representative with regards to your feedback.

HDFC Bank Credit Card Grievance Redressal

Anyone who seeks information related HDFC bank products, services or any other credit card related queries, complaints, feedback, the bank has made it easier for the customers to reach out them to get the issues resolved. Before raising a complaint for any issue with HDFC banking services, you can first go through the comprehensive FAQ to get your doubts clarified. If you are still not satisfied, you can follow the one of the steps given below to get your grievances redressed.

Step 1: For Queries, Feedback and Complaints

Email: For any complaint or queries related to your credit card, you can send an email by visiting the official website of HDFC bank. Go to customer centre page and select ‘Email Us’ option. You will now be redirected to a page where you can select the credit card option and select queries related to card loss, theft, rewards redemption, GST, charges, PIN changes, Priority Pass, transaction dispute etc. After selecting the type of query, you will be redirected to another page where you may have to enter your credit card, personal and contact details to let the executive of the bank contact you. You can also give a detailed information of your grievance or query.

Phone: The customers can contact the credit card customer care team and raise the grievance to get it resolved immediately. The numbers are given in the official website for each city and state. The customer care team works 24X7 on all days throughout the year.

Writing: Indian customers can write to the following address for credit card related queries.

By regular post

Manager, HDFC Bank Cards Division,

PO BOX # 8654

Thiruvanmiyur PO

Chennai - 600 041

By Courier:

Manager, HDFC Bank Cards Division,

# 8, Lattice Bridge Road,

Thiruvanmiyur,

Chennai - 600 041

For products (other than Credit Cards) you can write to the following address:

HDFC Bank Ltd.

New Bldg; "A" Wing 2nd floor,

Narayan Properties, Chandivali Farm Road,

Off Saki Vihar Road, Chandivali,

Andheri (East), Mumbai- 400 072

The NRI customers have a separate official page where they can register their complaints and queries related to the credit card.

Through all the above methods, you will receive a response from the bank within 10 working days.

Step 2: Contacting the Grievance Redressal Officer

If a customer is not satisfied with the above step 1, he/she can take the next step of contacting the grievance redressal officer. The customer can either send an email on the HDFC customer center page with the complaint number given at the step one or write to them to the following address.

For credit card specific complaints

Grievance Redressal Officer

HDFC Bank Cards Division,

8, Lattice Bridge Road, Thiruvanmiyur,

Chennai 600041.

For Banking products and depository services

Grievance Redressal Officer

Grievance Redressal Cell, HDFC Bank Ltd,

2nd Floor, Zenith House, Mahalaxmi, 

Mumbai-400034.

You can also call the following numbers for grievance redressal:

For credit card related complaints - 044- 23625600

For banking products – 1800224060

One can call the above numbers from Monday to Saturday between 9.30am to 5.30pm. Please do note that this facility is not available on 2^nd and 4^th and Sundays of the month.

Through all the above methods, you will receive a response from the grievance redressal officer within 10 working days.

Step 3: Nodal Officers/Principal Nodal Officer

If both the steps mentioned above do not meet your expectation in clarifying the queries or resolving the complaints, you can contact the Nodal Officers and Principal Nodal Officer to escalate the issue.

For each state and city wise, a nodal officer is appointed by the bank who will take immediate action to redress your grievances related to credit cards.

You can send an email to the respective nodal officers with the complaint number and raise the issue or you can write to them to the address given at the HDFC bank website.

For contacting Principal Nodal officer, you can call or write to the following address

Principal Nodal Officer

HDFC Bank Ltd.

5th Floor, Tower B,

Peninsula Business Park,

Lower Parel West,

Mumbai 400013

Through all the above methods, you will receive a response from the officers within 10 working days. If you have not received any response from step 1, 2 and 3 within 30 working days, you may lodge a complaint with the Banking Ombudsman appointed by the Reserve Bank of India.

About HDFC Bank

Headquartered in Mumbai, HDFC Bank Limited is an Indian banking and financial services company. Being the largest private sector lender by assets, HDFC has 84,325 employees, 4,727 branches and 12,220 ATMs across 2,666 cities.  It was ranked 69th in 2016 BrandZ Top 100 Most Valuable Global Brands.