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ICICI Bank Credit Card Customer Care

ICICI Bank Credit Card 24*7 Customer Care Number 1860 120 7777 / 1800 103 8181

ICICI Bank has a dedicated customer care department that addresses all kinds of customer issues and queries. Whether your query is to know your credit statement due date or asking about a loan product or a billing issue on your credit card, you can turn to the customer service center at the credit card toll free number or general enquiry number to get all your queries answered.

If you have an issue with your credit card and want to contact the ICICI Bank Credit Card Customer Care department, you can call the ICICI Bank credit card Customer Care numbers for all queries, feedback and complaints.

ICICI Credit Card Customer Care Number
ICICI 24X7 Credit Card Customer Care Number

ICICI Bank Credit Card Customer Care Number

Icici Bank Credit Card Customer Care

For any queries related to your credit card and other banking services, you may call the number 1860 120 7777 on Monday till Friday between 9.00am to 6.00pm. To resolve your queries immediately, you may have to provide your service request number.

The customers can also call at the 24-hour toll-free number 1860 120 7777 / 1800 103 8181 for wealth and private banking related queries.

ICICI Bank Live Chat

The customers can also get a virtual assistant from the website through live chat. You can raise queries related to your credit card or any other banking products. Type the question and get the queries answered by the experts quickly.

ICICI Bank credit card Customer Care 24 x 7 International Toll-Free Numbers

CountryToll-Free Number
Canada1866 ICICI 4U
UK0 8081 314 151
Singapore800 101 2553
UAE8000 9114 001
Bahrain800 04 877

ICICI Bank Credit Card Customer Care 24X7 Europe Toll-Free Numbers


NRIs when stay in India can call at 1800-102-5600 all banking related queries and feedback.

Email Id: The NRIs can also send an email to the following id nri[at]icicibank[dot]com.

ICICI Bank Call back facility

If you are an NRI wishing to open a bank account with ICICI, then you can request a call back by filling the simple online form. Just fill in your contact details to receive a call from ICICI Bank Customer Care 24 x 7.

If you are an existing NRI customer wishing to contact ICICI Bank, then you can take advantage of the free call back facility. Just fill in your contact details on the online form and the bank will get back to you!

ICICI Bank Contact Numbers of other global offices

Bahrain: + 973 17 576 161

Hong Kong: +852-22342651, +852- 22342655

Sri Lanka: + 94 11 4242448

Russia: + 7 495 981 4988

ICICI Bank Credit Card Grievance Redressal

Being an ICICI customer, you can raise your grievance related to your credit card such as payment status, theft or loss of card, rewards redemption issue, problems in application, transaction dispute, priority pass etc can be communicated to the bank through the following methods.

Go to the compliments and complaints section and choose any one of the following methods.

FAQ: Most frequently asked questions by the customers are answered here. You will get a comprehensive answer to your queries and it will also provide steps to take a proper action to resolve your grievance.

Raise a Service Request: This is the most convenient way of resolving your issues related to your credit card. You will have to first login with your User ID and password to get the service request number. After getting it, you can choose the credit card section where you will find numerous queries related to credit card, it could be cancellation of the card, transaction dispute, EMI related, reward points related, statement related etc. You need to choose the relevant category and leave your personal and contact details to let the executives of the bank contact you. You will get a response from the customer care team within 3 working days and it will be processed.

Send Complaint

You can choose the ‘Send Complaint’ option and raise your grievance.

Level 1: Email

You can visit the official website of the ICICI bank and submit a complaint form in the form of an email. To send an email, you will have to choose the product, type of query and type of complaint. After selecting the above fields, you will be redirected to another page where you will be required to fill your personal and contact details. The customer care team will get back to you within 3 days and the complaints will be processed within 7 working days.

If you leave the registered email id, the process is quick, and you will get immediate resolution to your issue related to the credit cards.

Level 2: Senior Management

If you are not satisfied with the response with the first level, you can escalate the issue with the senior management services. All you need to do is to download a complaint form, fill it up and send it to the following address.

ICICI Bank Ltd,

Phone Banking Center,

ICICI Bank Tower,

Financial District,


Hyderabad - 500032

You will get a response within 4 working days from the senior management of ICICI Bank.

Level 3: Principal Nodal Officer

If you are still not satisfied with the response from the senior management, you can raise the issue with the Principal Nodal Officer of the ICICI Bank.

You can send an email from the website with the application number and level 2 reference number. Alternatively, you can also download the complaint form, fill out and send it to the following address.

Principal Nodal Officer,

ICICI Bank Ltd,

ICICI Bank Tower,

Bandra Kurla Complex,

Bandra East,

Mumbai - 400051

You will get a response within 4 working days from the Principal Nodal Officer of ICICI Bank.

About ICICI Bank

ICICI Bank is one of the leading private sector banks in India. ICICI Bank was founded in 1994 and provides a wide range of banking products and financial services. It offers an array of credit products designed to suit the many differing needs of its customers.

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