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Door No.3, Block B, No. 147, 2nd Floor, Workeasy Space Solutions, RK Swamy Centre, Hansa Building, Pathari Road,Thousand Lights, Chennai, Tamil Nadu600006
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The list of all credit card customer care numbers of banks across India
ICICI Bank Credit Card 24*7 Customer Care Number 1860 120 7777 / 1800 103 8181
ICICI Bank has a dedicated customer care department that addresses all kinds of customer issues and queries. Whether your query is to know your credit statement due date or asking about a loan product or a billing issue on your credit card, you can turn to the customer service center at the credit card toll-free number or general inquiry number to get all your queries answered.
If you have an issue with your credit card and want to contact the ICICI Bank Credit Card Customer Care department, you can call the ICICI Bank credit card Customer Care numbers for all queries, feedback, and complaints.
About ICICI Bank Credit Card Customer Care
ICICI Bank offers 24*7 Customer Support for its Credit Card customers.
Customers can also contact ICICI Credit Card support via email or mail.
All India:1860 120 7777
All India: 1800 103 8181
All India: 1860 120 6699
Domestic customers traveling overseas (only available from numbers outside India)
Personal Banking / Wealth / Private Banking
Corporate / Business / Retail Institutional Banking
Delhi: 011 33667777
Kolkata: 033 33667777
Mumbai: 022 33667777
Chennai: 044 33667777
1800 200 3344 – Customers can call this number for queries or Service Requests that are not more than 2 months old. This number works between 9 a.m. to 6 p.m. from Monday to Friday.
Delhi: 011 33446699
Kolkata: 033 33446699
Mumbai: 022 33446699
Chennai: 044 33446699
Jammu & Kashmir
033-33667777 / 44455000
0141-3366777 / 4445500
0172-3366777 / 4445500
0522-3366777 / 4445500
0124-3366777 / 44445500
079-33667777 / 44455000
040-33667777 / 44455000
044-33667777 / 44455000
022-33667777 / 44455000
Given below is the list of 24 x 7 International Toll Free numbers for NRI customers:
1866 ICICI 4U
1866 ICICI 4Uk
0 8081 314 151
800 101 2553
8000 9114 001
800 04 877
Customers can send an email to customer[dot]care[at]icicibank[dot]com, mentioning the last 4 digits of their Credit Card number from their registered e-mail ID.
For unresolved queries: headservicequality[at]icicibank[dot]com
NRIs can send email to nri[at]icicibank[dot]com
ICICI Bank has a Service Requests page that allows you to raise various queries and requests relating to your credit cards. You can visit the page at Contact Us - ICICI Bank India. You can then select ‘Service Requests’. You can register the following service requests on this page
Account Details Modification Related
Credit Card Dispatch Related
Reward Points Related
Transaction Dispute Related
Internet Banking Related
EMI Transaction Related
iPal is the chatbot that can help you in answering your questions on the official ICICI Bank website.
You can type your question regarding your credit card and the chatbot shall direct you to the relevant links to resolve your query.
For Eg; you can type this query – ‘credit card statement’. The chatbot gives you the following options
How can I view and download credit card statements?
How do I open my credit card e-statement?
How can I get a physical statement for my credit card?
Clicking on any of the options will expand the answer to the particular question.
The official website of ICICI Bank has clearly elaborated on its grievance redressal policy. One can view this at Submit a Complaint - ICICI Bank
Level 1: Visit the page Submit a Complaint - ICICI Bank. Choose the option ‘Email’ to register your grievance at the first level of Grievance Redressal.
Level 2: If you are not satisfied with the response received with the Level 1 support, you can fill the complaint form and send it to the Head of Phone Banking, at the below address:
Head of Phone Banking
ICICI Bank Ltd., Phone Banking Center
ICICI Bank Tower, Financial District
Gachibowli, Hyderabad 500032
ICICI Bank assures a response within 4 business days from the date of receiving the form. You can download the form complaint-form.
You can also raise or submit a query with the Senior Management by clicking on the ‘Submit Query/Request’ button. You can also contact them through the following channels:
Head Credit Cards & Personal Loans
Telephone No.:022-39337932 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays) E-mail address: headcreditcards[at]icicibank[dot]com or headpersonalloans[at]icicibank[dot]com or headprepaidcards[at]icicibank[dot]com (ICICI assures a response within 4 business days from the date of receiving the query)
Level 3: If you are still not satisfied with the above levels of support, you can contact the Principal Nodal Officer. You can either send an email to the Principal Nodal Officer by clicking on the ‘Email’ button or download the form and send it by mail to the following address:
Principal Nodal Officer
ICICI Bank Ltd., ICICI Bank Towers
Bandra Kurla Complex
Bandra (East), Mumbai 400051
Grievance Redressal Turnaround Time
Fraud cases, Legal cases and cases that need retrieval of documents, including a case with old records
45 to 90 working daysor as per VISA/Master Card policy
SMS ' UNHAPPY ' and send it to 5676766 if you are dissatisfied with any service in your branch or have a question that is yet to be answered. A bank representative will get back to you within two business days.
Write to them at ICICI Bank Limited Addresses: ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,Hyderabad – 500032.
Registered Office: ICICI Bank Tower,
Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India.
Corporate Office: ICICI Bank Towers,
Bandra-Kurla Complex, Mumbai 400 051.
Tel : +91-22-33667777
Fax : +91-22-26531122
ICICI Credit Card Enquiries
In the case of Lost or Stolen Card: Please report the loss to a customer care officer by calling any of the numbers provided above if you find that your credit card has been stolen or lost. If you wish, during the same call itself, you can order a replacement credit card. You can also use the mobile application to block the card or visit your nearest branch to block the use of your card.
Additionally, by logging into your internet banking account, you can block your credit card.
In Case you find your card being blocked: If your card has been blocked, you will need to call the customer care center from your mobile number to order a replacement card. Make sure you call between 7:00 a.m. and 9:00 p.m. Within 5 business days of placing your order, the first delivery of your replacement card will be attempted.
Your card has not been received and it needs to be Re-Dispatched: If your card was returned to ICICI because it could not be delivered during the first attempt, you can request a re-shipping of your card by logging into your internet banking account or calling customer care on any of the numbers listed above.
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