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State Bank of India (SBI) Credit Card Customer Care

SBI Cards (State Bank of India) 24*7 Credit Card Customer Care no: 1800 180 1290

Both first time users as well as habitual users of credit cards will always have queries related to it. You might have a query in mind regarding your reward points and how to redeem them or wish to register for SBI Net Banking or you might wish to register your feedback. All that and much more is possible by contacting the customer care division.

There are various ways to contact SBI Credit Card Customer Care division in case of any query or in the event of a complaint. If you want to contact the SBI Credit Card Customer Care department, you can approach the general enquiry number or the dedicated number for credit card enquiries and have a representative resolve your query.

Below is a list of SBI Card Customer Care numbers (for queries related to credit cards) and SBI Customer Care nos. for general enquiries.

State Bank of India Credit Card Customer Care Number
State Bank of India 24X7 Credit Card Customer Care Number

SBI Credit Card Toll Free Number

Sbi Credit Card Customer Care

If you would like to get in touch with the bank for any kind of query related to your credit card – be it credit card information or credit card blocking or to file any complaints related to credit cards, you can contact the following SBI credit card customer care no.:

In case of loss, theft or fraudulent transaction on your credit card or ATM/debit card, call the SBI Credit Cards 24-hour Customer Care numbers immediately. Following are the details:

Call 1860 180 1290 or 39 02 02 02 (prefix local STD code)

SBI credit card customer care no: 1800 180 1290 (toll free)

Grievance Redressal

To register your complaints, use any of the following options as per your convenience. SBI has put in their best efforts to resolve every matter reported to them within the stipulated timelines. However, in case any query requires more time to appropriately resolve your concern, they shall keep you posted on the developments.

Personal Card Holders

Level 1

Call us

At the fist level customers can call their customer service number given below.

Dial 1860 180 1290, 39 02 02 02 (Prefix local the STD code) or 1800 180 1290 (toll free)

Their executives are available 8 AM - 8 PM from Monday to Saturday

If you do not get your issue solved or if you are not satisfied with the resolution provided by the agent you can move or escalate it to the second stage.

Level 2

Write to us

You can write to the Manager- Customer Services at the address provided below.

SBI Cards & Payment Services Pvt.Ltd.

DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,

Gurgaon -122002(Haryana) India.

If your issue is still not resolved, you need to push to the third level

Escalation Matrix

You can also escalate an existing query through escalation matrix available on the SBI website

The escalation matrix consists of a form which has the following fields

Interaction ID number – This is the previously filled application number that needs to be entered.

Mobile number – Need to enter your mobile number to receive the OTP to login and review and escalate your query.

Level 3

Grievance Redressal Officer:

As a third level of escalation where you have got no resolution from any of the other levels you can write directly to the grievance redressal officer at the following address.


Senior Manager

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) India

Corporate Card Holders

Level 1 & Level 2

For corporate card holders you need to contact Manager - Corporate Customer by emailing any issues or queries that might arise.

Level 3

If you do not get any response or resolution at level 1 and level 2 then you can escalate it to level 3 where you can write you issue to AVP - Corporate Customer Management

Missed call service

With SBI Card missed call service, you can get details of your SBI Credit Card account on your registered mobile number via SMS. Just give a missed call on dedicated virtual mobile numbers.

Kind of information neededVirtual mobile number
Balance EnquiryGive a missed call at 8422845512
Available Credit and Cash LimitGive a missed call at 8422845513
Reward Point SummaryGive a missed call at 8422845514
Last Payment StatusGive a missed call at 8422845515

SMS Service

You can start using Simply SMS service by sending an SMS to 5676791 from your registered mobile phone

Get your account information

Kind of information neededSend an SMS to 5676791
Balance EnquiryBAL XXXX
Available credit and cash limitAVAIL XXXX
Block your lost or stolen cardBLOCK XXXX
Last payment statusPAYMENT XXXX
Reward point summaryREWARD XXXX
Subscribe to e-statementESTMT XXXX
Request for duplicate statementDSTMT XXXX MM (Statement Month in MM)

XXXX = Last four digits of your SBI Card

Connect via Twitter: Contact SBI via twitter

Connect with the bank on Twitter @SBICard_Connect

IRCTC SBI Credit Card Helpline

SBI provides special customer care number for IRCTC SBI credit card.

From all phones: Dial 39 02 12 12 (prefix local STD code)

Toll free number: 1800 180 1295

Postal service

You can write to the SBI with any queries at the below mentioned address.

Correspondence: SBI Card, P.O. Bag 28, GPO, New Delhi – 110001

Head office: SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana, India

The Banking Ombudsman Scheme 2006

SBI are covered by the Banking Ombudsman Scheme, 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with SBI, you do not get a satisfactory response from them, and wish to pursue other avenues for redressal of the grievance, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.

About SBI Bank

The State Bank of India, founded in 1806 is one of the oldest commercial banks in Asia. It is a major banking and financial services public sector company with more than 24,000 branches and 59,000 ATMs. It is the largest bank in India which has a 20% market share in deposits and loans among commercial banks, truly being a bank for every Indian.

Locate SBI Bank

There is a comprehensive list of address and numbers of SBI offices if you wish to get in touch with SBI bank. Just log on to the website and click on the “Locate Us” link, where you could search and refine to find the address of your desired SBI bank branch. The Corporate office is in Mumbai and there are 14 Local Head Offices, 57 Zonal Offices which are located at important cities throughout the country. The corporate address is as below:

State Bank of India, Corporate Centre,

State Bank Bhavan,16th Floor,

Madame Cama Road,

Mumbai – 400 021.

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