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Citibank Credit Card Customer Care

Citibank credit card Customer Care Toll-Free number: 1860 210 2484

Citibank, one of the many international banks in India, also has a global presence in many other countries. Citibank has a general toll free customer care number that the customers can use for addressing all their concerns and reporting on any issues faced by them. The bank also has dedicated customer care for any issues relating to credit cards or debit cards. Following is the detailed information available regarding Citibank customer care services.

Citibank Credit Card Customer Care Number
Citibank 24X7 Credit Card Customer Care Number

What is Citibank’s toll-free customer care Number?

Citibank Credit Card Customer Care

The general toll-free number that the customers of Citibank can use for any kind of queries or information or raising their concerns is 1800 210 2484. This service is available 24x7 between 10.00 am to 6.00 pm from Monday to Saturday (except on national holidays).

The customers calling from outside of India can call on the number +91 22 4955 2484.

The customers can avail of the customer care service on the above numbers with regards to any queries like internet banking, NRI accounts, loans, wealth management, insurance, and various other banking products.

Citibank also has an online portal for the customers to get the answers to their routine or specific queries. The customers can connect the official website of the bank and can use the virtual assistant or log in through a secured manner to resolve their routine or specific queries respectively. They can also communicate with the Customer Care Head via email for the same.

Credit Cards/Debit Card Hotlisting

Citibank has a special emergency customer care service in relation to Credit Card or Debit Card misuse, theft or loss of the card. The customers can call on the following numbers in such case,

The customers can avail the emergency services in the following cases,

  • The customer has lost the Citibank Bank Credit or Debit Card.
  • The customer’s Citibank Bank Credit/Debit Card has been stuck in the ATM Slot upon using such a card.
  • Transaction alert receipt in the event when such transaction is not authorized i.e., it is not done by the customer.
  • Cash was not dispensed upon using the Credit/ Debit Card.

International Customer Care contact information

Citibank has alternate contact number and mailing addresses for its NRI customers or overseas customers that the customers can use in case of any issues or seeking any information. Following is the list of such contact information available.

COUNTRYTOLL FREE NUMBERS/ADDRESSES
India

Regular mail:

Citibank, N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India.

Registered or Certified Mail:

Citibank, N.A., Mail Room, #2, Club House Road, Chennai 600 002, Tamil Nadu, India.

Toll-free number – 1800 210 2484+91 22 4955 2484

Europe

Citibank NRI Wealth Management, 14th Floor, Citigroup Centre-2, 25 Canada Square, Canary Wharf, London E14 5LB. Mail Drop: CGC2-14-61

Toll-free numbers – 00 800 2484 2484

Pre Account Opening – 0808 101 7384

USA

Citibank NRI, PO Box 431, New York, NY 10013. Cheques or cash or USD (or any other currency) is not to be sent to this PO Box address.

Toll-free numbers –  1800 248 4674

Pre Account Opening - 1866 703 2462

Email -  nriinfo[at]citi[dot]com for pre-account opening queries

UK 

1 800 225 7211

Post Account Opening - 65 62257211

Pre-Account Opening - 800 101 2342

Singapore

Citibank Singapore Ltd., NRI Business Center, 07-01, Capital Square, 23 Church Street, Singapore 049481.

Toll-free number – 1800 225 7211

Pre-Account Opening – 800 101 2342

Bahrain

Citibank NRI Business, Citibank House, Al Seef District, PO Box 548, Kingdom of Bahrain.

Post Account Opening - 8000 4884

Dubai

Citibank NRI Service, Al Wasl Building, 7th Floor, Oud Metha, PO Box 749, Dubai, UAE.

Toll-free number – 800 4626/800 4455

Australia

1800 252 856

Canada

1 800 248 4674

Pre Account Opening - 1 866 703 2462

UAE

Pre Account Opening - 8000 172 122

Post Account Opening - 8000 357 03463

Hong Kong

800 908 413

Thailand

001 800 65 6196

New Zealand

0800 542 300

Japan

00 66 3384 0026

For Grievance Redressal

The bank has five levels of escalation that the customer can use to report any issues or seek redressal of their complaints or grievances.

Level 1 – This is the primary level where the complaint is first raised. The customer can use various channels at this stage like,

  • Toll-free numbers are available 24x7
  • Online help desk (Ask me)
  • Email
  • Through a Letter of Submission to the Citibank Online Inbox, contacting the Bank’s Branch, contacting through social media

Customers can expect a response to their queries within 4 working days from the date of receipt of such a complaint or query.

Level 2 – This is the second level of escalation available to the customers. The customers can take their complaint or query to the Head-Customer Care through the required Webform if the response at the primary level is unsatisfactory or if the response is not received in due time. Response within 2 working days is to be received by the customer at this stage.

Level 3 – In the event that the customers do not receive a response within 2 working days from the Head-Customer Care or if the response received is not satisfactory then they can further escalate their complaint or query to the Principal Nodal Officer.

The following are the channels available for the same.

  • Principal Nodal Officer, No.2, Club House Road, Chennai – 600 002
  • Email – principal [dot]nodal[dot]officer[at]Citibank[dot]com
  • Call on toll-free number  - 1800 266 2400/022 4955 2400 (available between 10.00 am to 6.00 pm from Monday to Saturday except on National Holidays)

Level 4 – If the complaint remains unresolved or the response received by the customer is unsatisfactory the customer can take his/her complaint to the Senior Management of Citibank. The customer should expect a response to 2 working days.

Level 5 – This is the highest level of escalation available to the customer. The customer can contact the Banking Ombudsman appointed by the RBI in the event that the complaint remains unresolved within a month from the date when the complaint was raised or the response received is unsatisfactory.

About Citibank

Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. It has a customer base of approximately 2.5 million across India.

FAQS

1. How to link credit cards to all the accounts of Citibank?

A. The customer can contact the customer care service to get all the information required and the details of the documents required for the same.

2. When is the toll free customer care service available?

A. the customers can contact the toll-free number of Citibank 1800 210 2484 between 10 am to 6 pm from Monday to Saturday except on National Holidays.

3. How to check the credit limit available on the card?

A. The customers can contact the toll free credit card customer care service to know the credit limit on the card. Alternatively they can send an SMS CARDBAL XXXX from their registered mobile number to 52484.

4. Can the reward points be clubbed or transferred from one card to another?

A. the reward points against one card cannot be clubbed or transferred against another card account.

5. Can the order placed for redemption be changed or cancelled?

This option is not available even if the changed order has the same redemption value.

Customer Reviews

4 / 5 (27 Reviews)
27 Aug 2020

Credit Report Analysis,Usefulness of information,Call Experience,Website/app interface,Good

11 Feb 2020

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2 Feb 2020

Usefulness of information,

1 Feb 2020

Usefulness of information,

27 Mar 2019

AWSOME GOOD

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