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RBL Credit Card Customer Care

RBL credit card 24*7 customer care number is 022 6232 7777 .

RBL Bank (earlier known as The Ratnakar Bank Limited) was founded in 1943 primarily to cater to the banking requirements of small and medium businessmen in the Sangli-Kohlapur region in Maharashtra. It is one of the oldest private sector banks in India. It offers banking solutions in Corporate & Institutional Banking, Commercial Banking, Retail Banking, Agri and Development Banking, and Financial Markets. It has over 190 branches across 13 states and union territories.

RBL’s customer service department is focused on offering the highest standards of service. If you have any queries at all ranging from asking about details about SME loans, or an insurance product offered by RBL or account information or details on your fixed deposit, all you have to do is call the RBL customer service department and have all your questions resolved to your satisfaction.

RBL Credit Card Customer Care Number
RBL 24X7 Credit Card Customer Care Number

RBL Credit Card Customer Care Number

Rbl Bank Credit Card Customer Care

RBL Bank Credit Card Helpline +91 22 6232 7777

RBL Bank SuperCard Helpline +91 22 7119 0900

For General Banking Queries +91 22 6115 6300

Email them at customercare[at]rblbank[dot]com 

Dedicated Helpline Numbers for Complaints - 

Banking: 1800 120 616161

Credit Cards: 1800 102 622

If you have a query about your RBL card, then you can call the helpline for addressing your issue. You could be inquiring about an unauthorized payment on your card or wish to check if a payment has gone through or simply want to check your balance. For all these queries and more, the

The RBL credit card customer care number is 022 6232 7777.

You can contact the RBL credit card customer care number for any inquiry regarding your card. All service requests regarding credit cards can be processed by the RBL credit card customer care number.

If you wish to contact RBL card customer care via email, the RBL credit card contact details are as follows: cardservices[at]rblbank[dot]com

Similar to credit cards, RBL bank offers various Super Cards in association with Bajaj Finserv. For any queries or assistance regarding your Super Cards, you can call them at +91 22 7119 0900 or send an email at supercardservice[at]rblbank[dot]com.

If you have any other general queries relating to your RBL Bank account, you can call them at +91 22 6115 6300 or send them an email at customercare[at]rblbank[dot]com.

Feedback

If you wish to provide feedback on a particularly helpful RBL employee or department or show appreciation for any RBL banking process or initiative, or have had a good service experience, you could log on to the RBL website and fill in the Customer Suggestion and Complaints. You can submit the form online on the website.

Where can I report a fraudulent activity on my RBL Bank Credit Card?

If you find any unauthorized or fraudulent charge on your credit card, call these numbers:

Call: +91 22 6115 6300
Email: vigilance[at]rblbank[dot]com

Grievance Redressal - Credit Cards

If you have a problem with your RBL Bank credit card or Super Card and wish to lodge a complaint, RBL offers a series of redressal levels to help you gain a full and satisfactory resolution to your problem.

First Level

  • Call to Customer Service - Please call the 24-Hrs helpline number at the following number:
  • For RBL Cards - 022 6232 7777
  • Email: cardservices[at]rblbank[dot]com
  • For BFL Super Cards - 022 711 90 900
  • Email: Supercardservice[at]rblbank[dot]com

Letter - For sending any written correspondence, please write to the following address: Manager - Credit Cards Service, 

RBL Bank Limited Cards Operating Centre - COC, 

JMD Megapolis, Unit No 306-311 - 3rd Floor, 

Sohna Road, Sector 48, 

Gurugram, Haryana 122018.

The bank will respond to you within 10 days of receiving your letter or email depending on the nature of your query and the time required for resolution and communication.

A response will be sent within 10 days of receipt of your letter or email. In order for quick resolution, remember to include the following details with your letter:

  • Your full name
  • Your account details, if you are an existing customer
  • Your contact details (address, telephone number and e-mail)

Second Level

In case you do not get a response in 10 days or are not satisfied with the resolution provided by Level 1, you may email or write to Head – Credit Cards Service at

Email – headcardservice[at]rblbank[dot]com

Or write to the following address:

Head – Credit Cards Service,

RBL Bank Limited

Cards Operating Centre - COC,

JMD Megapolis, Unit No 306-311 - 3rd Floor

Sohna Road, Sector 48,

Gurugram, Haryana 122018

Please quote the reference number provided to you in your earlier interaction along with your account number/credit card number.

Third Level

In case you do not receive a response from the Head of Credit Cards Services within 4 business days, you may write to the Nodal officer at the following email or mailing address,

Emailprincipalnodalofficercards@rblbank.com or

Contact Number - 022 7143 2700

Mail - write to the following address

Principal Nodal Officer

RBL Bank Limited

JMD Megapolis, Unit No 306-311 - 3rd Floor

Sohna Road, Sector 48,

Gurugram, Haryana 122018

If you are not happy with the response to your complaint, you can escalate the matter to the Regional Nodal Officer. If you are still not happy with the response, you can contact the Principal Nodal Officer. Finally, if still unsatisfied, you can contact the Banking Ombudsman. The contact details for all these officers are available on the RBL website.

Below are the details of the RBL offices:

Administrative Office

RBL Bank Ltd.

Mahavir,

Shri Shahu Market Yard,

Kolhapur - 416005.

Maharashtra

Ph: +91 231 2650981 to 984

 

Registered Office

RBL Bank Ltd.

1st Lane,

Shahupuri,

Kolhapur - 416001.

Maharashtra

Ph: +91 231 6650214

 

Corporate office

RBL Bank Ltd.

One Indiabulls Centre, Tower 2B, 6th Floor,

841, Senapati Bapat Marg,

Lower Parel (W),

Mumbai 400013

Ph: +91 22 4302 0600

Banking Ombudsman

In the event you do not receive a “final response” within 30 days from the date you raised your issue, or are dissatisfied with the same, you may approach the Banking Ombudsman for an independent review. For more details on the Banking Ombudsman, you can visit the RBI website.

Missed Call Facility for General Banking Accounts: 

Missed Call Facility

RBL Bank has introduced the new “Missed Call” service for Account Balance(s)

Customers can dial 1800 419 0610 from the registered mobile number and get their Savings and/or Current Account balance(s). This facility is available 24x7 at no additional cost.

If they require any clarification or assistance, they may call the customer care at:

+91 22 6115 6300

Or write to them at customercare[at]rblbank[dot]com

Or visit your nearest RBL Bank branch

Branch contact details for select cities

Ahmedabad

The RBL Bank Ltd Viva Complex, Ground floor, Opp Parimal Garden, Ellisbridge Ahmedabad 380006, Ahmadabad Gujarat, 380006

Bengaluru

RBL Bank Ltd Ground Floor G13, G14 G15 & G17 Prestige Towers 99 & 100 Residency Road, Bangalore Karnataka, 560025

Chennai

The RBL Bank Ltd Ground Floor Nibav Building, No: 11 LB Road, Adyar, Chennai, 600020

Delhi

The RBL Bank Ltd, Ground Floor, DLF Capitol Point, Baba Kharak Singh Marg, New Delhi 110001

Hyderabad

No. 63865, Ground Floor, My Home, Jupally Complex, Opp Green Park Hotel, Green Lands, Ameerpet Road, Hyderabad 500016

Mumbai

The RBL Bank Ltd, 1/A Mittal Court 224 Nariman Point Mumbai 400021, Mumbai, Maharashtra, 400021

Nagpur

3 4 5 Aditya Enclave, Central Bazar Road Opp. Salwar High School Ramdaspeth, Nagpur, Maharashtra, 440010

Pune

The RBL Bank Ltd C Wing, Anmol Pride, CTS No. 270, Baner Road, Pune, Maharashtra, 411045

FAQs:

1. Whom should I contact to block my RBL Bank credit card in case of loss or theft?

In case of loss of theft of your RBL credit card call the customer care number at 022 6232 7777 immediately.

2. What are RBL Bank Super Cards?

Super Cards are credit cards offered in association with Bajaj Finserv. For any queries or assistance regarding your Super Cards, you can call them at +91 22 7119 0900 or send an email at supercardservice[at]rblbank[dot]com.

3. Where can I report a fraudulent activity on my RBL Bank Credit Card?

If you find any unauthorized or fraudulent charge on your credit card, call these numbers:  Call: +91 22 6115 6300, Email: vigilance[at]rblbank[dot]com

Customer Reviews

3 / 5 (101 Reviews)
1 Sep 2020

Usefulness of information,

18 Apr 2019

Very worst service unable to connect with customer care no from past 2 days.please call me my no 9886296550

26 Sep 2018

its waste customer care center not responding intime i am waiting 50 mins but not responding please call me my number 9885669177

26 Sep 2018

RBL customer care number 964 325 28

26 Sep 2018

RBL customer care number 964 325 28

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