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Federal Bank Home Loan 24X7 Customer Care

Federal Bank is one of the leading banks in the country that provides various banking products and services to their customers. Home loan is one of the products provided by the bank. While applying for a home loan, you are likely to overwhelmed by plenty of queries such as interest rate, tenure, processing fees, margin etc. If you have already applied for a home loan, you can also track the status of the loan by contacting the Federal Bank home loan customer care department. You can call at the toll-free number 1800 420 1199 or 1800 425 1199 and NRI customers can contact at +91 484 2630 994 or +91 484 2630 995.

To avail quick services, customers can call from their registered mobile numbers.

Federal Bank Home Loan Customer Care Number
Federal Bank 24X7 Home Loan Customer Care Number

About Federal Bank

Federal Bank is a private sector commercial bank which was founded in 1945. The bank offers investment banking, commercial banking, retail banking, private banking, mortgage, loans and credit / debit cards amongst other products. Headquartered in Kochi, Kerala the bank has more than 1250 branches spread across the nation.

Federal Bank Customer Care

Federal Bank has set up a dedicated customer care department to handle the grievances, queries and complaints of the customers. Through Emails, voice calling, chatbot and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest Federal Bank branch and their queries clarified.

Following are the services offered Federal Bank customer care team

  • Information regarding the banking products
  • Account statements, account scheme change etc. 
  • Clarifications regarding entries in the account
  • Corporate and Retail Fednet support
  • Support for ATM debit card
  • Registration and cancellation of email and mobile alerts- (Individual & single accounts)
  • Interest certificate (Deposit accounts)
  • Provisional interest certificate (Housing Loans)
  • Support for digital products
  • Information on loan products
  • Complaints relating to ATM, NEFT/RTGS, inward remittance, mobile banking etc. 
  • Information on service charges & interest rates
  • Location of branches and ATMs
  • Feedback on our products and services

What is a Home loan?

Home loan is offered to individuals who wish to construct or buy a house. The property bought or about to be constructed is mortgaged as collateral until the repayment of the loan is completed with full interest. The repayment of the loan generally depends on the capacity of the borrower. Normally, the home loan tenure ranges between 5 to 30 years. The borrower can opt either for floating type of interest or fixed interest rate. Home loan provides tax benefits to the borrowers.

Federal Bank Home Loan Customer Care Help Line

Individuals seeking information on home loans and other banking products can call at the following customer care numbers.

RegionCustomer Care Number
India1800 420 1199 or 1800 425 1199
NRI+91 484 2630 994 or +91 484 2630 995

Email

Customers can also contact the Federal Bank customer support through emails. You can just send out an email to seek clarifications or information regarding your home loan. Following are the email addresses that any customer can use for different purposes.

PurposesEmail Id
General Enquirycontact(at)federalbank(dot)co(dot)in
Internet Bankingfednetinfo(at)federalbank(dot)co(dot)in
Complaintssupport(at)federalbank(dot)co(dot)in
NRInrisupport(at)federalbank(dot)co(dot)in

Ask Anita Chatbot

‘Ask Anita’ is a virtual chatbot that appears once you visit the official website of Federal Bank. You can just type in any queries and get answers accordingly. It is hugely helpful to get any information related to the banking products. For registering a complaint or grievances, you may have to call up the customer care or visit the bank branch nearby.

Federal Bank Grievance Redressal Procedure

Every bank has a grievance redressal procedure wherein the customers can contact the bank to register their complaints and grievances. Federal Bank offers easy ways to contact their customer support team and help you with all the queries you may have related to home loan or any other services or banking products.

Step 1: Customer Support Team

At first, you can call up the customer support team at 1800 425 1199 or 1800 420 1199 to raise your concerns related to the services of the bank. you can also login to their official website and submit the online complaint form or customer grievance form. To do this, you must enter your contact and personal details.

Step 2: Zonal Nodal Officer

If the above method is unsatisfactory or you do not find a reasonable answer, you may very well escalate the issue to the Zonal Nodal Officer. You can find the contact details of the Zonal Nodal Officers at the official website of the bank and below is the list of addresses of Zonal Offices.

RegionAddress
Ahmedabad

Ahmedabad Regional Office,

401, RBS, Opp. H K College,

Ashram Road,

Ahmedabad,

Gujarat-380009.

Alapuzha

Federal Bank Ltd,

Alapuzha Regional Office

Convent Square,

CCNB Road,

Alapuzha-688001.

Aluva

Federal Bank Ltd,

Parackal Towers,

Parur Junction,

Aluva-683102.

Attingal

Federal Bank Ltd,

Attingal Regional Office,

Ground Floor,

Regency Mall,

Mamom, Kizhuvilam P O, 

Attingal,

Thiruvananthapuram-695104.

Bangalore North

Federal Bank Ltd,

Bangalore North Regional Office

3rd Floor, Halcyon Complex,

St.Marks Road,

Bangalore- 560001.

Bangalore South

Federal Bank Ltd, Bangalore South Regional Office

3rd Floor, Halcyon Complex,

St.Marks Road, Bangalore- 560001.

Bhubaneswar

Federal Bank Ltd,

Bhubaneswar Regional Office

62, Budhanagar,

Cuttack Road,

Kalpana Square

Bhubaneswar-751006.

Chandigarh

Federal Bank Ltd,

SCO 867, First Floor,

NAC Mani Majra,

Chandigarh (UT) – 160101.

Chennai

Federal Bank Ltd,

Chennai Regional Office

Third Floor, Trinity Towers

30 Conron Smith Road

Gopalapuram,

Royapettah Chennai,

Tamil Nadu.

Coimbatore

Federal Bank Ltd,

Coimbatore Regional Office,

21 Variety Hall Road

Coimbatore,

Tamil Nadu.

Ernakulam

Federal Bank Ltd,

1st Floor, Federal Towers,

Marine Drive,

Ernakulam-682031.

New Delhi East

Federal Bank Ltd,

Gurgaon Regional Office

Ground floor, Gate no 1, Noida Botanical Garden

Gautam Budha Nagar,

Noida,

Uttar Pradesh-201301.

New Delhi West

Office of the regional head, The Federal Bank Ltd,

483/16, Chandan Palace,

Jail Road, Civil Lines,

Gurugram- 122001,

Haryana.

Guwahati

Ramananda Towers,

Paltan Bazar, 

G S Road,

Guwahati-781007.

Hyderabad

Federal Bank Ltd, Hyderabad Regional Office,

D No 8-2-293/82/564/A-43, Prasanthi Towers,

Road No 92, Jubilee Hills,

Hyderabad-500092.

Indore

Plot No.7, PU 4, Scheme 54,

Near Apna Sweets,

Vijay Nagar Square,

A B Road,

Indore.

Irinjalakuda

Federal Bank Ltd,

P B No.31, C K K Complex,

Thrissur Road,

Tana,

Irinjalakuda-680121.

Kannur

Federal Bank Ltd,

Kannur Regional Office

3rd Floor, Aditya Tower Kannur South Bazar

Opp. R T O Office,

Kannur.

Kolhapur

Federal Bank Ltd,

Shrusti Mahabharat Residency,

Mahavir College Road,

Near Collector Office,

Nagala Park-416 012.

Kolkata

Federal Bank Ltd,

2B, "Regency" 6,

Hunderford Street,

Kolkata, West Bengal-700017.

Kollam

Federal Bank Ltd,

Kurumpelil Avenue,

Polayathode,

Kollam-691021.

Kottayam

Federal Bank Ltd,

Kottayam Regional Office,

Mar Makil Centenary Memorial Building,

SH Mount P.O,

Kottayam—686006.

Kozhikode

1st Floor, Federal Towers

Arayadathu Palam,

Mavoor Road, 

Kozhikode-673016.

Madurai

Federal Bank Ltd, Madurai Regional Office

Building No: 137/93, North West Corner,

Madurai Citi Centre,

Madurai,

Tamilnadu-625009.

Malappuram

First Floor - Bava's Arcade,

Kizhakethala Junction,

Down Hill P O,

Malappuram-676519.

Mangalore

Federal Bank LTd,

Regional Office-Mangalore

Ground Floor, The Vintage, Kankanady Bye Pass Road,

Kankanady,

Mangalore- 575 002,

Karnataka.

Mavelikara

Federal Bank Ltd,

Puthiyacavu,

Mavelikara, -690101.

Mumbai

Federal Bank Ltd, A-1,

Laxmi Towers,

Bandra Kurla Complex,

Bandra East, Mumbai-400051.

Muvattupuzha

Federal Bank Ltd, 

Vettuvazhi Plaza,

Aramanapady,

Muvattupuzha-680001.

Navi Mumbai

Federal Bank Ltd,

Navi Mumbai Regional Office,

No.51 Apsara Apartments Sector 17, 

Vashi, Navi Mumbai,

Thane, Maharashtra-400705

New delhi

Federal Bank Ltd,

1/7 First Floor, Patel Road,

Opp. Metro Pillar No.177,

Patel Nagar,

New Delhi-110008.

Pala

Federal Bank Ltd,

Pala Regional Office,

Chooranolickal Mereena Towers,

Kattakkayam Road,

Pala-686575.

Palakkad

The Federal Bank Ltd,

Office of the Regional Head,

Saikrishna Residency,

Kunnathurmedu,

Palakkad 678013.

Pathanamthitta

Federal Bank Ltd,

P.B. No. 80, College Road,

Pathanamthitta-689 645.

Pune

Federal Bank Ltd,

Pune Regional Office,

CRU Mall, Gangadham,

Near Gagan Vihar,

Bibvewadi

Pune, Maharastra-411037.

Salem

Federal Bank Ltd, Salem Regional Office,

No 20, Ramakrishna Road

Salem,

Tamil Nadu-636007.

Surat

Federal Bank Ltd, Surat Regional Office

Ground Floor, Riddhi Shoppers

Adajan Hazira Road,Adajan,

Surat,

Gujrat-395009.

Thiruvananthapuram

Federal Bank Ltd, Thiruvananthapuram Regional Office,

TC 18/ 1922 (2), Near Supreme Bakers

Kowdiar.P.O,

Kuravankonam,

Thiruvananthapuram-695003.

Thodupuzha

Federal Bank Ltd,

Thodupuzha Regional Office,

Kalarickal Bazar, Pala Road,

Thodupuzha, Idukki-685584.

Thrissur

Federal Bank Ltd, Thrissur Regional Office

ST Nagar, TB Road,

Thrissur,

Kerala.

Tiruvalla

Federal Bank Ltd,

M C Road,

Tiruvalla, -689101.

Step 3: Chief Operating Officer

If you feel that your query is still not resolved, you may contact the bank’s chief operating officer of the Federal Bank or The Managing Director at the below address.

Federal Bank Limited, Corporate Office

Federal Towers, Bank Junction,

Aluva,

Kerala -683 101.

Step 4: Banking Ombudsman

If you are unable to attain a reasonable solution within the bank, you may escalate the issue by contacting the Banking Ombudsman appointed by the RBI.

The above methods offer you a quick result on your queries related to Federal Bank’s home loan products and other services.

FAQs: Federal Bank Home Loan Customer Care

1. What is Federal Bank home loan customer care number?

Customers can contact the customer support team at 1800 420 1199 or 1800 425 1199 and NRI customers can contact at +91 484 2630 994 or +91 484 2630 995

2. What shall I do if the bank is unable to resolve my query or issue?

You may contact the Banking ombudsman appointed by the RBI.

3. What is the email id that I can use to send my complaint?

You can send an email at support(at)federalbank(dot)co(dot)in to register your complaints and grievances.

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