SVC Bank was founded in 1906 which offers investment banking, commercial banking, retail banking, private banking, asset management and mortgages amongst other products. It is one of the oldest Urban Co-operative Banks in India and is headquartered in Mumbai. The bank has a presence in Maharashtra, Karnataka, Tamil Nadu, Telangana, Delhi, Rajasthan and Madhya Pradesh.
SVC Bank has set up an efficient customer care department to handle the grievances, queries and complaints of the customers. Through Emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk into the nearest SVC Bank branch and their queries clarified.
SVC Bank home loan is offered to individuals who wish to construct or buy a house. There are two types of home loans offered by SVC Bank namely, SV Good Homz and Double Plus. The maximum loan amount depends on the repayment ability of the borrower and value of the property. At the moment, one can get up to Rs. 70 Lakhs as the maximum loan amount under SV Good Homz loan type. You can repay the home loan in maximum of 20 years.
SVC Bank home loan customer care team answer the customers’ queries related to interest rate, loan tenure, repayment options etc. The customers can get their grievances related to home loan addressed quickly through various channels.
The bank has already compiled a list of questions that a customer might ask related to a home loan. You can find them all at the official website of the bank which can give you a clarification on several queries.
Customer Care Call Centre
You can always reach out to the customer care support of SVC Bank and get your clarified within minutes. You can call the toll-free number of 1800 313 2120to reach them.
If you have not found emails, net banking or customer call centre not so effective, you can also reach out to the bank by writing to them. You can send your queries to SVC Bank Head Office at the following address.
Mumbai Head Office
Nehru Road, Vakola
Mumbai – 400 055
By following social media channels of SVC Bank, you can get regular updates of the bank’s services. You can also register your queries and concerns related to home loan application and status.
You can now reach out to the customer care department of SVC Bank in minutes by using their mobile banking. You can download their app and register your concerns related to home loans.
SVC Bank Grievance Redressal Procedure
SVC Bank has a systematic grievance redressal procedure. You can follow the ways given below to register your complaints and get it resolved.
Contacting the branches
You can reach out to the nearby branch of SVC Bank and contact the branch manager to raise your grievance. You can also fill the complaint form and submit at the branch for a reasonable action. You will find a complaint book at each branch of SVC Bank. Your query will be resolved with 7 to 10 working days.
Online complaint form
You can just visit the official website of the bank and fill up the online complaint form which may contain your personal and contact details. You will get a quick response from the customer service committee for your queries.
If your concerns regarding the service of SVC Bank is not resolved through the above methods, you may contact the Nodal officers of the bank. You will surely get a good response from the officer.
Chief Executive Officer
If your compliant is still not resolved or you are not satisfied with the response from the officials, you can escalate the issue to the Chief Executive Office of the bank.
If you are unable to get a reasonable response from the internal machinery for customer service, you may escalate the issue with the banking ombudsman appointed by the Reserve Bank of India.
1. What is the toll-free number to contact SVC Bank customer support team?
You can call the toll-free number 1800 313 2120.
2. What is the maximum tenure on SVC Bank home loans?
The borrower can repay the SVC Bank home loan in maximum of 20 years.
3. What can I do if the bank is unable to resolve my complaint?
You can escalate the matter to the banking ombudsman which is appointed by the Reserve Bank of India.
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