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You can get a hassle-free home loan application and approval experience in YES Bank. Contact YES Bank toll-free number, YES Bank Home Loan Customer Care Helpline Numbers (City-wise), missed call, Email ID, or SMS. You can also visit the nearest branch.
YES BANK offers a host of home loan products at very attractive interest rates. Also, the customer care support is seamless and pro-active, which makes transacting with the bank on the home loan front very convenient to customers. They have a dedicated customer care team which looks into home loan queries, escalations, complaints etc., exclusively. They follow a centralized tracking system, which allows the team to access information regarding the account from any location. The bank has an established protocol on the turn-around time and adheres to the same to ensure that the best services are offered to the customers.
If you have any queries related to YES BANK home loans, you can always contact the 24X7 customer care at 1800 2000.
About YES BANK Home Loan Customer Care
Buying a home is a huge financial decision which requires substantial cash outlay. Often, individuals avail a loan from banks, financial institutions or other unorganized sources to fund their dream of buying a home. These loans are termed as home loans, they are offered by banks and other financial institutions for a tenure ranging between 5 years – 30 years and at an interest rate based on prevalent market interest rates. The home loan needs to be repaid by the borrower on a monthly installment basis, also called equated monthly installment (EMI). EMI constitutes principal and interest. The interest rate could be fixed, floating or hybrid over the tenure of the home loan, the customer has the discretion of choosing the tenure and the type of interest rate.
The customer care service can be accessed through many channels, there is a dedicated team which provides consistent and accurate information to the clients. These are popular channels to contact the customer care team –
Via Phone – The phone banking service of YES BANK is called YES TOUCH, this is available for customers who are residents of India and residents outside India. The toll free number to access if the customer is a resident Indian is 1800 2000. The number can be accessed via landline and mobile phones. Foreign nationals or non-resident Indians (residents outside India) can reach the customer care desk using the number +91 22 30993600
Via email – Another method of reaching out to the customer care team is via email. The responses will not only be documented (written), there will be required amount of elaboration as well. The email ID used to get in touch with the team about home loan queries isyestouch(at)yesbank(dot)in. Typically, the team will respond within 48 hours.
Via SMS service: In a world where customers have limited time, there is a need for banks to cater to queries through other means. SMS service was introduced from this perspective. The SMS service is however, extended to existing home loan customers. The self-help menu can be accessed via SMS by sending a text to +91 92233 90909.
YES BANK’s customer response mandate
The bank shall provide the best-in-class service, it proposes to be responsive, fair, expeditious and customer centric in their response management procedures to all existing and prospective customers. They have a mandate which is followed to ensure that they provide consistent and superior service experience to the customers. The bank’s mandate includes the following standards –
YES BANK has a 3 level grievance redressal mechanism, the same is explained in detail below –
Customer can visit nearest branch and log in complaint in complaint register maintained in the branch
Write to or meet branch business leader (Branch Manager) of nearest branch in the city. YES BANK observes 7th of every month between 3 p.m to 5 p.m as customer day. Customers are allowed to meet the concerned officers without prior appointment with regard to queries, complaints, feedback etc.,
Email to customer service desk at yestouch(at)yesbank(dot)in
Login via net banking and inbox complaint under myspace section
Using mobile application to log in a complaint or send a query
Follow YES BANK on social media platforms (facebook, twitter, Instagram, linkedin etc.,) and post queries as applicable
Mail ID – head(dot)grievanceredressal(at)Yesbank(dot)in
Contact over phone – numbers available (branch-wise) on official website
Mail ID – principal(dot)nodalofficer(at)Yesbank(dot)in
The typical turn around for grievance redressal is 7 working days, this turnaround mandate is also mentioned in the bank’s official website which is publicly accessible. A complaint reference number is generated for all complaints registered with the bank and this is used to track the complaint raised by the customer.
The bank is also covered under the Banking Ombudsman Scheme, 2006 of RBI, if any grievance goes unaddressed by the bank within the stipulated 30 day period, the same can be escalated to Banking Ombudsman in the particular city.
The key features and benefits on home loan offered to purchase residential property by Yes bank are stated below –
YES BANK offers the below mentioned types of home loans –
Home loan is also offered by YES BANK under a new scheme which is named as ‘YES KHUSHI’. The home loan is extended on affordable projects, one can avail home loans for purchase of ready-to-move-in property, under construction, second buy (resale), plot + construction, repair, extension and renovation of existing property, top-up loan. Balance transfer is also allowed under this scheme. The home loan is extended on property with minimum area of 200 sqft. The interest rates are attractive, considering that they are specifically designed for the under privileged or lower income group.
Applying for home loan with YES BANK is quite easy, they have simplified the process to a large extent by providing the application online. There is also e-approval available for applicants. The documentation requirement is minimal, the applicant is required to provide an identity proof, income proof and address proof of existing residence. One can also apply for home loan as a single property owner, joint property owner or co-applicant.
Usefulness of information,Very useful
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