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Federal Bank Personal Loan 24X7 Customer Care

Federal Bank is a private sector commercial bank which was founded in 1945. It offers investment banking, commercial banking, retail banking, private banking, mortgage, loans and credit and debit cards amongst other products. The bank has its headquarters in Kochi, Kerala. The bank has more than 1250 branches spread across the nation.

Federal Bank has a well-established customer service department that can help resolve any enquiry, clarification or issue you might have. You can approach the customer service cell for any kind of clarification. All your queries can be addressed at the bank’s customer service desk.

The customers can contact the 24X7 customer care department for any queries related to personal loans by calling up the following numbers.

Toll-Free Numbers: 1800 420 1199 or 1800 425 1199

For NRIs: +91- 484 - 2630994 or +91-484-2630995

Toll-Free Numbers:1800 425 1747

Email ID: customercare[at]dhanbank[dot]co[dot]in

Federal Bank Personal Loan Customer Care Number
Federal Bank 24X7 Personal Loan Customer Care Number

Federal Bank 24X7 Personal Loan Customer Care

Federal Bank Personal Loan Customer Care

Federal bank provides personal loan to individuals under the name ‘FedPremia’. You can get up to Rs. 10 Lakhs under this loan which can be repaid in 48 months. The benefits of Federal bank personal loan are minimal documentation, low interest rates and low prepayment charges.

Federal Bank has set up an efficient customer care department to handle the grievances, queries and complaints of the customers. Through Emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. Moreover, they can walk in to the nearest Federal Bank branch and their queries clarified.

The customers can easily contact Federal Bank’s customer care representative through the below toll-free numbers: 1800 420 1199 or 1800 425 1199.

You can also send post or contact directly to the head office and zonal offices of Federal Bank.

Corporate & Head Office

P.B. No. 103, Federal Towers 

Aluva - 683101

Kerala – India

Ask Anita

The customers can get their queries clarified with the virtual assistant by name ‘Ask Anita’. Visit the official website and find a chat icon at the corner of the page. You can type the queries at the chat box and get immediate automated reply. One of the biggest advantages is you can also get answers through a voice chat which is quite handy for the customers.

Frequently Asked Questions

Federal bank wants to serve their customers by knowing their needs and wants. Hence, they have a section called ‘FAQ’ where you can find the collection of questions that were frequently asked by the customers. You can go through the list and see if you can find answer to your question.

Federal Bank Grievance Redressal Mechanism

Federal Bank has an efficient customer care team to deal with complaints, feedback and general enquiries.

You can call the Federal Bank 24 x 7 Customer Care Number and log in your complaint.

You can write to the Branch Manager and give the complete details of the nature of your complaint with your complete information. You can also file your grievance online, using the Online Form.

You can download the customer grievance form available on their website, completely fill in with your details and post it to:

Deputy General Manager,

Service Quality Department,

Federal Towers, Head Office,

Aluva, Ernakulam, Kerala,

India - 683 101

Email: support[at]federalbank[dot]co[dot]in

If you are not satisfied with the resolution provided through the above channels, you may approach the Zonal Manager.

Federal Bank Zonal Offices:

The customers can also contact the following zonal offices and get information related to personal loans.


Federal Bank Ltd, Ahmedabad Regional Office,

401, RBS, Opp. H K College

Ashram Road, Ahmedabad, Gujarat-380009


Federal Bank Ltd, Alapuzha Regional Office

Convent Square, CCNB Road, Alapuzha-688001


Federal Bank Ltd, Parackal Towers, Parur Junction, Aluva-683102


Federal Bank Ltd, Attingal Regional Office,

Ground Floor, Regency Mall, Mamom, Kizhuvilam P O, 

Attingal, Thiruvananthapuram-695104

Bangalore North

Federal Bank Ltd, Bangalore North Regional Office

3rd Floor, Halcyon Complex,

St.Marks Road, Bangalore- 560001

Bangalore South

Federal Bank Ltd, Bangalore South Regional Office

3rd Floor, Halcyon Complex,

St.Marks Road, Bangalore- 560001


Federal Bank Ltd, Bhubaneswar Regional Office

62, Budhanagar, Cuttack Road, Kalpana Square



Federal Bank Ltd, SCO 867, First Floor, NAC Mani Majra, Chandigarh (UT) - 160101


Federal Bank Ltd, Chennai Regional Office

Third Floor, Trinity Towers

30 Conron Smith Road

Gopalapuram, Royapettah Chennai, Tamilnadu


Federal Bank Ltd, Coimbatore Regional Office

21 Variety Hall Road

Coimbatore, Tamil Nadu


Federal Bank Ltd, 1st Floor, Federal Towers, Marine Drive, Ernakulam-682031

New Delhi East

Federal Bank Ltd, Gurgaon Regional Office

Ground floor, Gate no 1, Noida Botanical Garden

Gautam Budha Nagar, Noida, Uttar Pradesh-201301

New Delhi West

Office of the regional head, The Federal Bank Ltd, 483/16, Chandan Palace, Jail Road, Civil Lines, Gurugram- 122001, Haryana


Ramananda Towers, Paltan Bazar, 

G S Road, Guwahati-781007


Federal Bank Ltd, Hyderabad Regional Office,

D No 8-2-293/82/564/A-43, Prasanthi Towers,

Road No 92, Jubilee Hills, Hyderabad-500092


Plot No.7, PU 4, Scheme 54,

Near Apna Sweets, Vijay Nagar Square

A B Road



Federal Bank Ltd, P B No.31, C K K Complex, Thrissur Road, Tana, Irinjalakuda-680121


Federal Bank Ltd, Kannur Regional Office

3rd Floor, Aditya Tower Kannur South Bazar

Opp.R T O Office, Kannur


Federal Bank Ltd, Shrusti Mahabharat Residency, Mahavir College Road, Near Collector Office, Nagala Park-416 012


Federal Bank Ltd, 2B, "Regency" 6, Hunderford Street, Kolkata, West Bengal-700017


Federal Bank Ltd, Kurumpelil Avenue, Polayathode, Kollam-691021


Federal Bank Ltd, Kottayam Regional Office,

Mar Makil Centenary Memorial Building, SH Mount P.O



1st Floor, Federal Towers

Arayadathu Palam, Mavoor Road, 



Federal Bank Ltd, Madurai Regional Office

Building No: 137/93, North West Corner,

Madurai Citi Centre, Kamarajar

Madurai, Tamilnadu-625009


First Floor - Bava's Arcade

Kizhakethala Junction

Down Hill P O, Malappuram-676519


Federal Bank LTd, Regional Office-Mangalore

Ground Floor,the Vintage, Kankanady Bye Pass Road,

Kankanady, Mangalore- 575 002



Federal Bank Ltd, Puthiyacavu, Mavelikara, -690101


Federal Bank Ltd, A-1, Laxmi Towers, Bandra Kurla Complex, Bandra East, Mumbai-400051


Federal Bank Ltd, Vettuvazhi Plaza, Aramanapady,


Navi Mumbai

Federal Bank Ltd, Navi Mumbai Regional Office,

No.51 Apsara Apartments Sector 17, 

Vashi,Navi Mumbai,Thane, Maharashtra-400705

New delhi

Federal Bank Ltd, 1/7 First Floor, Patel Road, Opp.Metro Pillar No.177, Patel Nagar, New Delhi-110008


Federal Bank Ltd, Pala Regional Office,

Chooranolickal Mereena Towers,

Kattakkayam Road, Pala-686575


The Federal Bank Ltd, Office of the Regional Head,

Saikrishna Residency, Kunnathurmedu, Palakkad 



Federal Bank Ltd, P.B. No. 80, College Road, Pathanamthitta-689 645


Federal Bank Ltd, Pune Regional Office,

CRU Mall, Gangadham, Near Gagan Vihar, Bibvewadi

Pune, Maharastra-411037


Federal Bank Ltd, Salem Regional Office,

No 20, Ramakrishna Road

Salem,Tamil Nadu-636007


Federal Bank Ltd, Surat Regional Office

Ground Floor, Riddhi Shoppers

Adajan Hazira Road,Adajan,

Surat, Gujrat-395009


Federal Bank Ltd, Thiruvananthapuram Regional Office,

TC 18/ 1922 (2), Near Supreme Bakers

Kowdiar.P.O, Kuravankonam, Thiruvananthapuram-695003


Federal Bank Ltd, Thodupuzha Regional Office,

Kalarickal Bazar, Pala Road, Thodupuzha, Idukki-685584


Federal Bank Ltd, Thrissur Regional Office

ST Nagar, TB Road, Thrissur,Kerala


Federal Bank Ltd, M C Road, Tiruvalla, -689101

If you are looking for a personal loan and have queries about its interest rates, application process, and documentation procedure, you can always contact the 24X7 customer support team and get the queries resolved.

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