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IDBI Bank Personal Loan 24X7 Customer Care

IDBI Bank 24X7 Toll-Free Customer Care Numbers: 1800-209-4324 & 1800-22-1070

Customers can also use the Non-Toll Free number +91-22-67719100 to get in touch with the customer care.

NRIs can call up the following number +91-22-67719100 to get details related to personal loan application and status update.

IDBI Bank Personal Loan Customer Care Number
IDBI Bank 24X7 Personal Loan Customer Care Number

IDBI Bank Personal Loans

Idbi Bank Personal Loan Customer Care

IDBI Bank was established in 1964 and offers banking and financial solutions in the retail and corporate banking arena. The bank offers Personal Loans for customers to meet any unexpected emergencies. The personal loan can be utilized to meet various purposes like wedding, education, vacation and many more.

IDBI bank’s personal loan could be an easy way to manage your unexpected expenses. You can get up to Rs. 10 Lakhs as the maximum loan amount which can be repaid in 5 years. The creditworthiness is determined based on your credit score and repaying ability. No charges are levied for prepayment after completion of 6 EMIs. Existing customers can also get top up loans after completion of 12 EMIs. If you have any queries related to the interest rates, application procedure, documentation process or any other concerns related to the personal loan, you can always reach out to the IDBI customer support team.

The bank has a dedicated customer service department through which it addresses customer queries and grievances. Be it any kind of query, ranging from requesting for loan account statement, personal loan details, account transaction details or to help with resolving any kind of complaint, the IDBI Bank customer call centre handles it all.

IDBI Bank Personal Loan 24X7 Customer Care

IDBI Bank personal loan customer care team answers the customers’ queries related to interest rate, loan tenure, repayment options, etc. The customers can get their grievances related to personal loans addressed quickly through various channels.

The customers can easily contact IDBI Bank’s customer care representative through the below toll-free numbers 1800-209-4324 & 1800-22-1070

You can also send a post to the Head Office of IDBI Bank.

IDBI Bank Ltd. 

IDBI Tower, WTC Complex,

Cuffe Parade, Colaba, 

Mumbai 400005

IDBI Bank Grievance Redressal Procedure

Each bank has a unique grievance redressal procedure to handle customer complaints and grievances. IDBI Bank offers different channels to register your grievance viz. Phone Banking, Branch, Website, Emails and Letters. One can also send SMS “IDBICARE” to 9220800800 to register their feedback.

Customers can register their grievance through the following 3-tiered process: 

Level 1: 

Option 1: You can contact the bank through the following ways:

Option 2: Fill the IDBI Bank Customer Complaint Form.

Option 3: Write to the bank at these addresses:

E-mail: customercare[at]idbi[dot]co[dot]in

Customer Care Centre, 

IDBI Bank Ltd.

19th floor,

IDBI Tower, WTC Complex,

Cuffe Parade, 

Colaba.Mumbai 400 005.

A unique complaint ID will be generated after registering your complaint through the above channels.

Level 2: In case you do not receive any response within 8 working days or if you are not satisfied with the resolution provided through the above channels, you can escalate the issue with Grievance Redressal Officer. The contact details for the Grievance Redressal Officer is available at the end of this article.

Level 3: You should receive a response from the Grievance Redressal Officer within 11 working days. In case you do not receive a satisfactory response, you can escalate the issue to the Chief Grievance Redressal Officer using your complaint ID.

Chief Grievance Redressal Officer (CGRO)

IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing,
IDBI Tower,
WTC Complex,
Cuffe Parade,
Mumbai -400 005

Tel no: 022- 6655 2141
FAX no: 022-2216 5195

Contact details of the Principal Nodal Officer (PNO)

Principal Nodal Officer (PNO)

IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing,
IDBI Tower,
WTC Complex,
Cuffe Parade,
Mumbai -400 005

Tel no: 022 6655 2143
E-mail: pno[at]idbi[dot]co[dot]in

If your grievance is still not redressed, you can contact the Banking Ombudsman appointed by the Reserve Bank of India.

Contact Details of Zone Wise Grievance Redressal Officer

The customers can also contact the following zonal offices and get information related to personal loans.


General Manager & GRO 
Tel no: 011-6608 3096/
011 – 6608 3118
E-mail: gro[dot]delhi[at]idbi[dot]co[dot]in

Delhi Zone
1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055
Delhi (UT - NCT)

Delhi & NCR, Rajasthan


General Manager & GRO 
Tel No: 0172-5059302
E-mail: gro[dot]chandigarh[at]idbi[dot]co[dot]in

Chandigarh Zone
SCO 72-73,
Sector 17 – B,
Pin: 160017

Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir


General Manager & GRO 
Tel No:  75718 13292
E-mail: gro[dot]lucknow[at]idbi[dot]co[dot]in

Lucknow Zone
UPCB Building,
2, M.G. Road
Lucknow 226 001

Uttar Pradesh (except NCR) & Uttarakhand


General Manager & GRO
Tel No: 033 - 22806780
E-mail: gro[dot]kolkata[at]idbi[dot]co[dot]in

Kolkata Zone 
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal 
Pin: 700017

West Bengal, Bihar, North East States


General Manager & GRO
Tel No: 0674-6616710
E-mail: gro[dot]bhubaneswar[at]idbi[dot]co[dot]in

Bhubaneswar Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar , Odisha
Pin: 751022

Odisha, Jharkhand, Chhattisgarh


General Manager & GRO
Tel No: 022 - 61279262
E-mail: gro[dot]mumbai[at]idbi[dot]co[dot]in

Mumbai Zone
2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai
Pin: 400021

Mumbai, Nashik


General Manager & GRO
Tel No: 0712-6659103
E-mail: gro[dot]nagpur[at]idbi[dot]co[dot]in

Nagpur Zone  
Salasar Prestige, 1st floor, Plot no 1/A, off WHC road,8Dharampeth Nagpur
Pin: 440010

Eastern Maharashtra


General Manager & GRO
Tel No: 079-66072806
E-mail: gro[dot]ahmedabad[at]idbi[dot]co[dot]in

Ahmedabad Zone 
IDBI Complex,
Lal Bungalows,
Off CG Road,
Pin: 380006

Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu


General Manager & GRO
Tel No: 020 - 66421641
E-mail: gro[dot]pune[at]idbi[dot]co[dot]in

Pune Zone
IDBI House, Fourth Floor
Dynaneshwar Paduka Chowk
Fergusson College Road, Shivaji Nagar
Pune Pin :411004

Pune, Satara, Kolhapur, Sangli Districts & State of Goa


General Manager & GRO
Tel No: 044 – 2220 2124
E-mail: gro[dot]chennai[at]idbi[dot]co[dot]in

Chennai Zone 
PM Towers 37, Greams Road, Chennai,
Tamil Nadu 
Pin: 600006

Tamil Nadu, Puducherry and Andaman & Nicobar


General Manager & GRO 
Tel No: 080-67990050
E-mail: gro[dot]bengaluru[at]idbi[dot]co[dot]in

Bengaluru Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka
Pin: 560027

Karnataka, Kerala


General Manager & GRO
Tel No: 040 - 6769 4153
E-mail: gro[dot]hyderabad[at]idbi[dot]co[dot]in

Hyderabad Zone
D. Num 5-9-89/1 and 2,
Chapel Road,
P. B. Num 370,
Hyderabad Pin :500001

Telangana, Andhra Pradesh


1. What documents are generally sought for Personal Loan approval?

Along with the duly filled loan application, customers are required to submit the following documents: Identity and residence proof, latest salary slip, form no.16, last six month’s bank statement. You have to affix a photograph on the application at the provided place in application for the Personal Loan.

2. Who can apply for Personal Loan with IDBI Bank?

Salaried class individuals having Savings bank account with any of the branches of IDBI Bank can apply for personal loans. Salaried Individuals having saving bank account i.e. liability relation with bank for 3 years or preferred customers having one year banking relation with us.

3. What is the amount of loan that is sanctioned?

Minimum: Rs. 25,000/- & Maximum: Rs. 5,00,000/- Eligibility is calculated based on Net Adjusted Income(NAI) and Fixed obligations to Income (FOIR) etc.

Idbi Bank Personal Loan Customer Care - Customer Reviews

4 / 5 (23 Reviews)
5 Sep 2020

Usefulness of information,very good

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