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Citibank Personal Loan 24X & Customer Care

Citibank’s personal loan is one of the best ways to get funds for all your immediate needs. You can get the personal loan approved in a day and the amount will be disbursed in your bank account in 48 hours. If you are looking for a personal loan or have applied for a personal loan with Citibank, you may want to check the application status or get to know more details about the personal loan. It is easy to contact Citibank’s 24X7 customer care team and get your queries resolved.

The customers can contact the customer care department for any queries related to personal loans by calling up the following 24X7 help line: 1860 210 2484

Citibank Personal Loan Customer Care Number
Citibank 24X7 Personal Loan Customer Care Number

Citibank 24X7 Customer Care

Citibank Personal Loan Customer Care

You can reach out to Citibank’s customer support team anytime from anywhere. The bank has set up an efficient team to handle all the queries, complaints, issues and grievances from the customers. The customer care centre can be reached through phone calls, emails, SMS or by visiting the branch.

ASK ME- Virtual Assistant

Ask Me is a virtual assistant that helps you get immediate answers online. You need to visit the official website of the bank and click on Ask Me that appears at the corner of the page. There is already a list of questions that were frequently asked by various customers. If your query is one of them, you can easily find answer to your query.

Net Banking

If you are an existing customer with Citibank, it is all the easier to register your grievances. You can login to your net banking and write your queries and submit. The response will be immediate as you are an esteemed customer of the bank.

Write to Us

There is another option called ‘Write to Us’ on the website. This is for individuals who have already applied for a loan product and wants to seek clarification on the status of the application. You will have to enter the application reference number to get to know the details about the product status.

Citibank Personal Loan

Citibank’s personal loan scheme offers you the maximum amount to manage all your financial needs whether big or small. You can get up to Rs. 30 Lakhs as personal loan. The loan can be repaid in 60 months. Apart from that you get low interest rate based on your credit score. The best feature of the loan is you can prepay and also partially prepay the loan. You can also refer your friends to Citibank’s personal loan and earn up to Rs. 9,999.

Citibank Personal Loan 24X7 Customer Care

If you have any queries related to your personal loan application or want to track the application status or get to know about interest rates, documentation process and various other details, you can always reach out to Citibank’s personal loan customer care team.

The customers can easily contact Citibank’s customer care representative through the below help line: 1860 210 2484

Citibank’s Grievance Redressal Mechanism

Citibank has a step-by-step procedure to register your complaint, feedback or grievances and seek solutions immediately.

Step 1:

The bank provides a separate link on its website in case of any grievances, complaints or queries. If you have any grievance you wish to file, you can do so by calling in the Citibank 24x7 customer care numbers and lodging a complaint. You will be given a complaint number or reference number, which can be used for further references.

Step 2:

If you do not receive a satisfactory response from Step 1, you can escalate the issue with the Head of the customer care team.

You can send out a mail to the Head customer care at  head[dot]customercare[at]citi[dot]com.

Step 3:

If you are not satisfied with the response received from the Head Customer Care, then you can escalate the issue to the Principal Nodal Officer through the following ways:

Send an E-mail to the PNO at  principal[dot]nodal[dot]officer[at]citi[dot]com.

Write to

Principal Nodal Officer,

No. 2, Club House Road,

Chennai - 600 002.

If you still have not received a satisfactory resolution within a month, or you do not receive any repose within a month from the date of representation of your complaint, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.

Citibank Zonal Offices:

The customers can also contact the following zonal offices and get information related to personal loans.

AhmedabadKalapurnam Building, Municipal market, CG Road, Ahmedabad – 380009
AurangabadSaraswat Sankul, Opp SB Bus Stop, Nirala Bazaar, Aurangabad – 431 001
BangaloreRanga complex, Ro ad no 5 M.G. Road, Bangalore 560001
BarodaPelican, 1st Floor, Opp Race Course Towers, Gotri Road, Vadodara - 390007
ChandigarhSCO – 132 / 134, Sector – 9C, Madhya Marg, Chandigarh – 160 17
ChennaiGround Floor, No. 163 Anna Salai, Chennai 600002
Cochin1st Floor, Ravi’s Arcade, Door No 38/1581, Padma Junction, M G Road, Cochin – 682 035
Coimbatore1st Floor, Tristar Towers, 657 Avanashi Road, Coimbatore - 641037
HyderabadQueens Plaza, S.P. Road, Begumpet, Secunderabad – 500 016
JaipurBhagwati Bhavan, 2nd Floor, Govt Hostel Crossing, M.I. Road, Jaipur – 302 001
KolkataKanak Building, 41, Chowringhe e Road, Kolkata – 700 071
Lucknow17/1, Ashok Marg, Amren House, Lucknow – 226 001
MumbaiGr Floor, Fort House, D.N. Road, Mumbai – 400 001
NasikGround Floor, Plot No 52 & 53, Rushiraj Residency, D’Zousa Colony, College Road, Nasik- 422005
SuratGr floor 14 Adarsh Society, Ghoddod Road, Opp Kakadia Complex, Surat – 395 007
GurgaonDLF Square, Ground floor, M Block, Jacaranda Marg, DLF City, Phase – II, Gurgaon – 122002
Fardiabad24- 27, Lower Ground floor, Crown Ansal Plaza, Mathura Road, Faridabad – 121007
Uttar PradeshK-2, SECTOR 18, NOIDA, Noida UP - Uttar Pradesh IND 201301
NagpurCitibank NA, Nexus Point, Opposite Vidhan Bhawan, Civi l Lines, Nagpur-440001
ThaneGround Floor, Shop No. 2. Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar, Opp. Suraj Water Park, Near Waghbil Naka Ghodbunder Road, Thane

About Citibank

Citibank, a multinational financial services company, was first founded in 1812 in New York. The bank has a total of 2,649 branches in 19 countries. It provides a wide range of financial products and offers to its customers.

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