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Customers can contact Central Bank Of India personal loan customer care for any inquiries or resolutions regarding personal loans. They can reach the customer care team via Central Bank Of India Customer Care Number City Wise, phone banking, Webchat, Central Bank Of India NRI Toll-Free Number, Chatbot, E-mail, or Click2Talk
Central Bank of India has a dedicated customer care service to cater to its huge customer base. The customer care service is available24x7 on all days for the customers to register their complaints or to resolve any queries that they may have with respect to any of the various products and services offered by the bank like loans, insurance, NRI banking, online banking, corporate banking and more.
About Central Bank of India Personal Loan Customer Care
The toll free customer care number of Central Bank of India is 1800 22 1911. This is a centralised number with well trained and specialised executives equipped to handle all types of queries and complaints or grievances with regards to personal loans or any general enquiry. Customers can also register their complaints from their registered email id at the following address,
Postal address of Corporate Office - Central Bank of India Chander Mukhi, Nariman Point Mumbai – 400 021
Telephone - 022 – 6638 7777
The overseas customers of the bank can contact the bank via following email ids,
Customers can avail the missed call facility of the bank to perform the following tasks,
The bank also provides a virtual assistant Cent Bot. Customers as well as potential customers can visit the bank’s website and chat with the virtual assistant to get information on any of the products and services of the bank or any other details of customer care or the functioning of the bank.
Personal loans are one of the easiest and the quickest form of cash loans available in the market for the customers to take care of their immediate financial needs with easy and affordable repayment options. The purpose of such personal loans can be anything like a wedding in the family or a medical emergency or travel or any other even purchase of some household commodity/durable, etc.
Central Bank of India has a huge variety of personal loans that the customers can choose from to meet their personal genuine requirements depending on the best scheme that is applicable to them. The bank also has separate personal loan schemes for pensioners and family pensioners as well as NRIs to enable them to meet their urgent personal requirements. Some of the types of personal loans offered by the bank to all the customers are Cent Personal Loan Schemes, Cent Personal Gold Loan, Cent Liquid Scheme, NRI Rupee Loans, Cent OD facility to Pensioners and Cent Pensioners. Some of the details of these loans are mentioned below.
Cent personal Loan to Pensioners:
Cent Personal Gold Loan:
Cent Liquid Scheme:
Cent OD facility to Pensioners:
For a pensioner above 75 years, the maximum loan amount disbursed is 18 month’s pension or Rs. 5,00,000, whichever is higher.
For a pensioner up to 75 years, the maximum loan amount disbursed is 12 month’s pension or Rs. 2,00,000, whichever is higher.
Apart from the above loans, Central Bank of India also provides loans to its NRI customers for any personal or business needs. The details of the same are available at the bank’s official website. Alternatively, customers can also contact the customer care service of the bank to get such details or resolve any queries regarding the same.
The central bank of India has a separate portal for the customers to register their complaints online. They have categorized the complainants into 3 categories of customers for easy redressal process namely existing customers, new/walk-in customers, and pensioners. Customers can also check the status of their complaints online by quoting their complaint reference number generated at the initial stage of registering a complaint. The customers can register their complaints by calling the toll free number as well as by visiting the branch or emailing the same at complaints[at]centralbank[dot]co[dot]in.
The customers have to duly fill the complaint form and register the complaint. They will receive an acknowledgment for the same and a reference number that has to be mentioned in all future interactions.
There are five levels of escalation of the complaint within the bank.
Chief Customer Service Officer
Central Bank of India
Mumbai Main Office,
Fort, Mumbai – 400023
In the event that the customer has still not received a satisfactory response within 30 working days from the CCSO or the issue is still unresolved the customer can contact the Banking Ombudsman appointed by the RBI.
Central Bank of India is one of the oldest and largest public sector banks in India. It has a huge customer base with a presence in 29 states and 6 Union Territories and a network of 4659 branches (as on February 2019) and 5319 ATMs across the country.
1.Does the bank has the facility to submit the grievance of the customer online?
Central Bank of India offers the customers the facility to submit an online complaint at a separate portal on the website of the bank.
2.What is the email id for the NRI customers to contact the bank?
The contact points for the NRI customers is
3.Is the customer care service available throughout the year?
The customer care service of the bank is available throughout the year for the assistance of the customers.
4.Is the credit score of the applicant relevant in securing a personal loan?
Credit score of the applicant plays a huge role in the eligibility of the applicant to get the loan approved as well as in deciding the rate of interest as per the bank’s guidelines and policies regarding the same.
5.Does the bank charge processing fees to all the applicants of personal loans?
The bank charges a nominal processing fee while disbursing the loans sanctioned depending on the bank’s policies in this regard. The bank may also waive off such processing fees in certain cases as per the bank’s discretion depending on certain cases.
Product offers,Usefulness of information,Credit Report Analysis,Website/app interface,Good credi score
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