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Deutsche Bank Personal Loan 24X7 Customer Care

Deutsche Bank is a German bank having an international presence in about 70 countries catering to an extensive customer base. The various products and services offered by the bank are designed carefully and are competitive in nature to ensure the best banking experience for its customers all over the world.

The customer care service of the bank is available 24x7 throughout the year for the customers to register their complaints ad queries that they may face in their day to day banking.

Toll-Free Numbers: 1860 266 6601

Email ID: head[dot]services[at]db[dot]com and customer[dot]care[at]db[dot]com

Deutsche Bank Personal Loan Customer Care Number
Deutsche Bank 24X7 Personal Loan Customer Care Number

What is the Deutsche Bank Personal Loan Customer Care Number?

Deutsche Bank Personal Loan Customer Care

The customer care service of the bank is equipped to handle all kinds of queries of the customers with regards to retail or corporate banking in India as well as abroad. The customer care channels available with the bank for its customer are enlisted below.

The customers outside India can also contact the above number to get any assistance or address any query that they may face in their banking transactions.

Postal address - Customer Care

   Deutsche Bank AG,

   PO Box 9095,

   Mumbai – 400063

Besides the above customer care channels Deutsche Bank also has the interactive voice response system (IVR) where the customers can seek answers to their queries from a comprehensive list, whether general or specific, that has been generated by considering the constant feedback that the bank has received.

The customers can also seek help of the Phone Banking Officers available to assist the customers with their queries or grievances. The bank has a detailed list of queries/transactions that the customers can get done through IVR or through the assistance of the Phone Banking Officers on its website.

Customers can also give their feedback at the following address of the bank by quoting their name, account number and other relevant information as required.

Customer Care - Banking
Deutsche Bank AG,
PO Box 9095,
Mumbai - 400 063

What is a Personal Loan?

Personal loans are the simplest forms of loans available in the market as they require minimum documentation and a very less processing time. These loans also have zero collateral/security requirements in certain cases and easy eligibility criteria.

Details of Deutsche Bank Personal Loans

Customers can apply for the personal loans of the bank by contacting the customer care for the same or by directly approaching the nearest branch of the bank or by simply sending an SMS PL to 561615. Some of the basic details of the personal loans offered by the bank are enlisted here.

  • The eligible customers for the bank’s personal loan scheme are the existing customers of the bank having a saving account and the salaried account holders having a minimum take home salary of Rs. 25,000 per month.
  • The maximum and minimum amount of loan that can be disbursed is Rs. 50,000 and Rs. 15,00,000 respectively and the age criteria is between the ages of 25 years and 60 years.
  • The bank also facilitates procurement of additional funds/loan depending on the criteria and guidelines set by the bank in this regard as well as enable the customers having loans of other banks to convert the same to Deutsche Bank personal loan at attractive interest rates.
  • The tenure of the personal loans offered by the bank ranges from m minimum of 12 months (1 year) to a maximum of 48 months (4 years).
  • Customers can visit the bank’s website to get the details of the documents required and any extra charge levied by the bank to procure the loan.

What is the Grievance Redressal Process and Channels?

The grievance redressal portal of the bank is a systematic process set with respect to the bank’s policies in this regard for the customers to address any complaints or issues that they may face while satisfying their banking needs. Deutsche Bank has four levels of escalation within its system. The following are the details of the escalation available.

Level 1 – 

If the customers face any issues or have any query regarding any of the Bank’s products or services or have to report any fraud or complaint, they can do so by contacting the customer care service or directly at the bank’s branch. The customer service of the bank is equipped with specialized and trained personnel available 24x7 to assist the customers.

Customers can also email their concerns at customer[dot]care[at]db[dot]com. They are required to email any correspondence only from their registered email id in order to determine the authentication of the customer and the grievance and thus address the concern or issue so raised in a better manner. The bank has the policy to not respond to any queries or concerns raised via unregistered email ids.

Level 2 – 

If the customers do not get a timely response or if the response received is unsatisfactory from the above communication, they can escalate their grievance to the Head of the Customer Service Department via email at head[dot]services[at]db[dot]com

Level 3 – 

The next level of escalation is to the Nodal Officer of the respective region or the Principal Nodal Officer at the following postal address,

Principal Nodal Officer
Deutsche Bank AG, India
Private and Commercial Clients
PO Box Number - 9094
Goregaon Post Office
Goregaon (E), Mumbai 400063

The contact details of the Regional Nodal Officers are available at the bank’s official website. Customers can expect a response within 7 working days from the date of such escalation.

Level 4 – 

This is the highest level of escalation available within the Bank. The customers can raise their grievances to the respective department heads of the bank. The details to contact the respective department heads are provided below.

Head - Deposits and Wealth Management 

Address - Post Box No - 9095 

Goregaon Post Office 

Goregaon East, Mumbai - 400063 

Tel no. - +91 (22) 7180 3994

Head - Branch Banking 

Address - Post Box No - 9095 

Goregaon Post Office 

Goregaon East, 

Mumbai - 400063 

Tel no. - +91 (22) 7180 3976

Head - Assets and Business Banking 

Address - Post Box No - 9095 

Goregaon Post Office 

Goregaon East, 

Mumbai - 400063 

Tel no. - +91 (22) 7180 3680

COO and Head - Alternate Channels and Operations 

Address - Post Box No - 9095 

Goregaon Post Office 

Goregaon East, 

Mumbai - 400063 

Tel no. - +91 (22) 7180 3648

Head - Private and Commercial Clients, India 

Address - Post Box No - 9095 

Goregaon Post Office 

Goregaon East, 

Mumbai - 400063 

Tel no. - +91 (22) 7180 3910

The customers have to provide all the required details about the grievance/complaint and other necessary information as required by the bank.

In the event that the customers do not get a satisfactory response from the grievance redressal system of the bank or if no response is received within 30 days of raising the complaint, they can further take their grievance to the Banking Ombudsman appointed by RBI. The contact details for such personnel are also provided at the bank’s website.

About the Bank

Deutsche Bank is among the top 20 banks in the world and has over 78000 employees across the globe. It has a huge customer base of more than 27 million customers worldwide and approximately 2500 branches to cater to their banking needs.

FAQS

1.Does Deutsche Bank have a floating or a fixed rate of interest on its personal loans?

Deutsche bank has a floating rate as well as a fixed rate of interest applicable for personal loans depending on the eligibility, income criteria and the bank’s policy in place in this regard.

2.Does the bank have any prepayment charges for the foreclosure of the personal loan?

The bank charges nominal prepayment charges for the foreclosure of the loan. The quantum of such charge depends on the nature of the interest charged on the loan. Loans with floating rate of interest have no prepayment charges and are also open for part payment of the loan. However, in case of a loan having fixed rate of interest, no part payment of loan is allowed by the bank and the bank charges a nominal charge on prepayment of loan depending on the completed tenure of the loan disbursed.

  • Loan closed within 1 year - 5% on principle outstanding loan at the time of closure.
  • Loan closed beyond 1 year – 3% of principle outstanding loan at the time of closure.

3.Where is the head office of Deutsche Bank in India?

The bank has its head office in Mumbai, India.

4.Is the Phone banking service of the bank available 24x7?

Yes, the Phone Banking service of the bank is available 24x7.

5.Can a customer having a personal loan of a different bank convert the same to the personal loan offered by the bank?

Deutsche Bank enables the customers to convert their personal loan of another bank into the personal loan offered by Deutsche Bank at a certain charge and fee applicable as per the bank’s guidelines set up in this regard.

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