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The list of all personal loan customer care numbers of banks across India
Deutsche Bank is a German bank having an international presence in about 70 countries catering to an extensive customer base. The various products and services offered by the bank are designed carefully and are competitive in nature to ensure the best banking experience for its customers all over the world.
The customer care service of the bank is available 24x7 throughout the year for the customers to register their complaints ad queries that they may face in their day to day banking.
Toll-Free Numbers: 1860 266 6601
Email ID: head[dot]services[at]db[dot]com and customer[dot]care[at]db[dot]com
About Deutsche Bank Personal Loan Customer Care
The customer care service of the bank is equipped to handle all kinds of queries of the customers with regards to retail or corporate banking in India as well as abroad. The customer care channels available with the bank for its customer are enlisted below.
The customers outside India can also contact the above number to get any assistance or address any query that they may face in their banking transactions.
Postal address - Customer Care
Deutsche Bank AG,
PO Box 9095,
Mumbai – 400063
Besides the above customer care channels Deutsche Bank also has the interactive voice response system (IVR) where the customers can seek answers to their queries from a comprehensive list, whether general or specific, that has been generated by considering the constant feedback that the bank has received.
The customers can also seek help of the Phone Banking Officers available to assist the customers with their queries or grievances. The bank has a detailed list of queries/transactions that the customers can get done through IVR or through the assistance of the Phone Banking Officers on its website.
Customers can also give their feedback at the following address of the bank by quoting their name, account number and other relevant information as required.
Customer Care - BankingDeutsche Bank AG,PO Box 9095,Mumbai - 400 063
Personal loans are the simplest forms of loans available in the market as they require minimum documentation and a very less processing time. These loans also have zero collateral/security requirements in certain cases and easy eligibility criteria.
Customers can apply for the personal loans of the bank by contacting the customer care for the same or by directly approaching the nearest branch of the bank or by simply sending an SMS PL to 561615. Some of the basic details of the personal loans offered by the bank are enlisted here.
The grievance redressal portal of the bank is a systematic process set with respect to the bank’s policies in this regard for the customers to address any complaints or issues that they may face while satisfying their banking needs. Deutsche Bank has four levels of escalation within its system. The following are the details of the escalation available.
Level 1 –
If the customers face any issues or have any query regarding any of the Bank’s products or services or have to report any fraud or complaint, they can do so by contacting the customer care service or directly at the bank’s branch. The customer service of the bank is equipped with specialized and trained personnel available 24x7 to assist the customers.
Customers can also email their concerns at customer[dot]care[at]db[dot]com. They are required to email any correspondence only from their registered email id in order to determine the authentication of the customer and the grievance and thus address the concern or issue so raised in a better manner. The bank has the policy to not respond to any queries or concerns raised via unregistered email ids.
Level 2 –
If the customers do not get a timely response or if the response received is unsatisfactory from the above communication, they can escalate their grievance to the Head of the Customer Service Department via email at head[dot]services[at]db[dot]com
Level 3 –
The next level of escalation is to the Nodal Officer of the respective region or the Principal Nodal Officer at the following postal address,
Principal Nodal OfficerDeutsche Bank AG, IndiaPrivate and Commercial ClientsPO Box Number - 9094Goregaon Post OfficeGoregaon (E), Mumbai 400063
The contact details of the Regional Nodal Officers are available at the bank’s official website. Customers can expect a response within 7 working days from the date of such escalation.
Level 4 –
This is the highest level of escalation available within the Bank. The customers can raise their grievances to the respective department heads of the bank. The details to contact the respective department heads are provided below.
Head - Deposits and Wealth Management
Address - Post Box No - 9095
Goregaon Post Office
Goregaon East, Mumbai - 400063
Tel no. - +91 (22) 7180 3994
Head - Branch Banking
Mumbai - 400063
Tel no. - +91 (22) 7180 3976
Head - Assets and Business Banking
Tel no. - +91 (22) 7180 3680
COO and Head - Alternate Channels and Operations
Tel no. - +91 (22) 7180 3648
Head - Private and Commercial Clients, India
Tel no. - +91 (22) 7180 3910
The customers have to provide all the required details about the grievance/complaint and other necessary information as required by the bank.
In the event that the customers do not get a satisfactory response from the grievance redressal system of the bank or if no response is received within 30 days of raising the complaint, they can further take their grievance to the Banking Ombudsman appointed by RBI. The contact details for such personnel are also provided at the bank’s website.
Deutsche Bank is among the top 20 banks in the world and has over 78000 employees across the globe. It has a huge customer base of more than 27 million customers worldwide and approximately 2500 branches to cater to their banking needs.
1.Does Deutsche Bank have a floating or a fixed rate of interest on its personal loans?
Deutsche bank has a floating rate as well as a fixed rate of interest applicable for personal loans depending on the eligibility, income criteria and the bank’s policy in place in this regard.
2.Does the bank have any prepayment charges for the foreclosure of the personal loan?
The bank charges nominal prepayment charges for the foreclosure of the loan. The quantum of such charge depends on the nature of the interest charged on the loan. Loans with floating rate of interest have no prepayment charges and are also open for part payment of the loan. However, in case of a loan having fixed rate of interest, no part payment of loan is allowed by the bank and the bank charges a nominal charge on prepayment of loan depending on the completed tenure of the loan disbursed.
3.Where is the head office of Deutsche Bank in India?
The bank has its head office in Mumbai, India.
4.Is the Phone banking service of the bank available 24x7?
Yes, the Phone Banking service of the bank is available 24x7.
5.Can a customer having a personal loan of a different bank convert the same to the personal loan offered by the bank?
Deutsche Bank enables the customers to convert their personal loan of another bank into the personal loan offered by Deutsche Bank at a certain charge and fee applicable as per the bank’s guidelines set up in this regard.
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