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Deutsche Bank Car Loan Customer Care

Deutsche Bank Car Loan 24*7 customer care number is 18001236601(from anywhere in India)

Alternate Number: 18602666601

Deutsche Bank is the largest bank in Germany and has its headquarters in Berlin. It was founded in 1870 and set up a presence in India 120 years later in 1980. It has 16 branches across the country with over 11,000 employees. Deutsche Bank India offers a range of banking solutions to retail, corporate and institutional customers in the country.

Deutsche Bank offers various loans for customers to realize their dreams. Customers can avail Home Loans, Loan against property, Personal loans, Business Instalment Loans, Overdraft against Fixed Deposits, Eve’s Business Loan & Unsecured Business loans. These loans come with competitive rates and various other benefits for the customers.

Deutsche Bank 24X7 Car Loan Customer Care Number
Deutsche Bank 24X7 Car Loan Customer Care Number

How do I contact the Deutsche Bank Loans Customer Care?

Deutsche Bank Car Loan Customer Care

Deutsche Bank has a well-equipped customer care department to handle all customer queries. The customers can contact the customer care department for any queries related to home loans by calling up the following numbers.

Toll-free 24x7 Customer Care Number: 18001236601 (accessible from anywhere in India)

Alternate Number: 18602666601

For customers calling from outside India: +91 22 6601 6601

The alternate number for Mumbai customers: +91 22 6601 6601

Email: customer.care@db.com

Write a letter to this address: 

Customer Care, 

Deutsche Bank AG,

Post Box 9095,

Mumbai 400063,

India

SMS Services

The bank has a well-developed SMS assistance system that allows customers to perform a number of account-related operations via SMS. Customers can find the complete list of SMS services they can avail from on Deutsche Bank’s website (https://www.deutschebank.co.in/sms_alert.html). Some of the services available via SMS are given below:

  • Account-related alerts. Customers can subscribe to various account-related alerts via SMS - Loan Disbursal alert, EMI Due alert, New Bill alert, Transaction alert, Service request alerts, etc.
  • Email ID updation
  • Apply for new products and services - If you are interested in any of the products, you can simply send the product keyword as an SMS to 561615 and the bank’s representative will get in touch with you
ProductKeyword

Home Loan

HOME

Loan against Property

PROP

Personal Loan

PL

Business Instalment Loan

BIL

Overdraft

OD

Magnus

MAGNUS

Advantage Banking

ADV

Private Banking

PB

Savings Account

SAVE

Expat Banking

EXPAT

Eve Account

EVE

Payroll Account

SAVE

Fixed Deposit

FD

Mutual Funds

MF

Portfolio Management Services

PMS

Demat Account

DMAT

Life Insurance

INS

Non-Life Insurance

ERGO

Health Insurance

HEALTH

Current Account

CRNT

Trade Services & Forex

TRADE

Forms to Download or Submit Online: The bank’s website has a page called the Form Centre (https://www.deutschebank.co.in/form_centre.html). From here, customers can access a number of forms to apply for the various products and services of the bank. Customers can fill and submit the forms online or download them, fill them and submit it at the nearest branch. There are also a few forms you can mail to the below address:

By Regular Post
Customer Care
Deutsche Bank AG,
PO Box 9095,
Mumbai - 400063.

Online services: Customers can also login to their Deutsche Bank account and access various loan account-related services. They can download their Provisional Interest certificate for the current year and Final Interest certificate for the previous year for all your active Loan accounts. This facility comes at absolutely free of charge. They can also access various services related to their loan accounts.

PhoneBanking IVR options: Customers can access various banking services through the Phone Banking IVR. Some of the services you can access through the IVR are:

  • Account Details
  • Stop Cheque & Cheque Related
  • Pin Request

Deutsche Bank Grievance Redressal System

Customers are encouraged to contact the bank immediately for any Grievance with the services of the Bank.

Level 1 – Customers can register their grievance with the bank via the following channels:

  • Write to them at customer.care@db.com or from your online banking account
  • Call the 24-hour phone banking number 1860 266 6601
  • Visit the nearest Deutsche Bank branch. You can go to Deutsche Bank’s website (https://www.deutschebank.co.in/atm-branch-locator.html) to locate your nearest branch.
  • Send a letter to the following address: Customer Care, Deutsche Bank AG, PO Box 9095, Mumbai – 400063

Level 2 - In case your grievance is not resolved within 7 working days from the date of registration or you are not satisfied with the resolution, you may escalate the complaint to the email address head.services@db.com

Level 3 - In case the grievance is still not resolved within 10 working days by the Head Services team or customer is not satisfied with the resolution, they may write to the Bank’s Nodal Officer of the Region. Please find below the contact details of the Regional Nodal Officers.

Principal Nodal Officer

Deutsche Bank AG, Nirlon Knowledge Park, B1, Off Western Express Highway, Goregaon

(East), Mumbai - 400063, India.

Landline: +91 (22) 7180 6425

Fax: +91 (22) 7180 3963

 

Nodal Officer: Delhi / Noida / Gurgaon

Vice President & Regional Head - North

Deutsche Bank AG, ECE House, 28 - KG Marg, New Delhi - 110001, India.

Landline: +91 (11) 7110 9699

Fax: +91 (11) 7110 9666

 

Nodal Officer: Kolkata

Area Head

Deutsche Bank AG, Ground Floor, 9 Shakespeare Sarani, Kolkata - 700071, India.

Landline: +91 (33) 7100 9600

Fax: +91 (33) 7100 9666

 

Nodal Officer: Chennai / Salem / Vellore

Area Head

Deutsche Bank AG, 4-4 A Western Tower, Sunny Side, Shafee Mohammed Road, Thousand

Lights, Chennai - 600006, India.

Landline: +91 (44) 7130 9611

Fax: +91 (44) 7130 9660

 

Nodal Officer: Bangalore

Vice President & Regional Head - South

Deutsche Bank AG, Floor Ground, Raheja Towers, 26-27 M G Road, Bangalore - 560001, India.

Landline: +91 (80) 7193 5501

Fax: +91 (80) 7193 5555

 

Nodal Officer: Mumbai

Vice President & Regional Head - West I & East

Deutsche Bank AG, Floor Ground, DB House, Hazarimal Sonami Marg, Mumbai - 400001,

India.

Landline: +91 (22) 7180 4501

Fax: +91 (22) 7180 4545

 

Nodal Officer: Kolhapur / Aurangabad / Pune

Vice President & Regional Head - West II

Deutsche Bank AG, Floor Ground, Suprem, Main ITI Rd, Opp Ozone, Pune - 411007, India.

Landline: +91 (20) 7124 9010

Fax: +91 (20) 7124 9001

 

Nodal Officer: Ludhiana

Area Head

Deutsche Bank AG, Floor Ground, SCO 9-10, Green Park Avenue, Canal Colony, Pakhowal

Road, Ludhiana - 141002, India.

Landline: +91 (161) 6624 500

Fax: +91 (161) 6624 501

 

Nodal Officer: Moradabad

Area Head

Deutsche Bank, 8 km Mangupura, New Moradabad, Moradabad - 244001, India.

Landline: +91 (591) 6544 405

 

Nodal Officer: Ahmedabad

Area Head

Deutsche Bank AG, 637, Gulbai Tekra, Off C.G.Road, Ahmedabad - 380006, India.

Landline: +91 (79) 7101 5011

Fax: +91 (79) 7101 5060

 

Nodal Officer: Surat

Area Head

Deutsche Bank, 124, Rajmal Lakhichand Building, Ghod Dod Road, Surat - 395007, India.

Landline: +91 (0261) 6647 222

Fax: +91 (0261) 6647 239

Level 4 - In case the grievance is not resolved within 10 working days from the date of escalation to the Regional Nodal officer or if the customer is not satisfied with the resolution offered by the Regional Nodal Officer, they may contact the Principal Nodal Officer as per details published below:

Principal Nodal Officer
Deutsche Bank AG, India
Private and Commercial Clients
PO Box Number - 9094
Goregaon Post Office
Goregaon (E), Mumbai 400063.

Email: nalanda.kadam@db.com 

 

Banking Ombudsman: If the customer does not hear from the bank regarding their complaint within 30 working days or if customer’s complaint remains unresolved to their satisfaction, they may choose to approach the Banking Ombudsman appointed by the Reserve Bank of India under the Banking Ombudsman Scheme 2006, at any of the below addresses:

Ahmedabad

C/o. Reserve Bank of India

La Gajjar Chambers, Ashram

Road, Ahmedabad – 380 009.

Tel.No. 079-26582357/ 26586718

Fax No. 079 – 26583325

E-mail: boahmedabad@rbi.org.in

Gujarat, Union Territories of

Dadra and Nagar Haveli,

Daman and Diu.

 

Bangalore

C/o. Reserve Bank of India,

10/3/8, Nrupathunga Road,

Bangalore – 560 001

Tel.No. 080 – 22210771/ 22275629

Fax No. 080 – 22244047

E-mail: bobangalore@rbi.org.in

Karnataka

 

Bhopal

C/o. Reserve Bank of India,

Hoshangabad Road, Post Box

No.32, Bhopal – 462 011.

Tel.No. 0755 – 2573772/ 2573776

Fax No. 0755 – 2573779

E-mail: bobhopal@rbi.org.in

Madhya Pradesh

and Chattisgarh.

 

Bhubaneshwar

C/o. Reserve Bank of India Pt.

Jawaharlal Nehru Marg,

Bhubaneshwar – 751 001.

Tel.No. 0674 – 2396207/ 2396008

Fax No. 0674 – 2393906

E-mail: bobhubaneswar@rbi.org.in

Orissa

 

Chandigarh

C/o. Reserve Bank of India,

New Office Building, Sector-17,

Central Vista,

Chandigarh–160 017

Tel.No. 0172 – 2721109/ 2721011

Fax No. 0172 – 2721880

E-mail: bochandigarh@rbi.org.in

Himachal Pradesh, Punjab,

Union Territory of Chandigarh

and Panchkula, Yamuna Nagar

and Ambala Districts of

Haryana.

 

Chennai

C/o. Reserve Bank of India,

Fort Glacis,

Chennai – 600 001.

Tel.No. 044 –

25399170/

25395964/25399159

Fax No. 044 –

25395488

E-mail: bochennai@rbi.org.in

Tamil Nadu, Union Territories

of Puducherry (except Mahe

Region) and Andaman and

The Nicobar Islands.

 

Guwahati

C/o. Reserve Bank of India,

Station Road, Pan Bazar,

Guwahati – 781 001

Tel.No. 0361 – 2542556/ 2540445

Fax No. 0361 – 2540445

E-mail : boguwahati@rbi.org.in

Assam, Arunachal Pradesh,

Manipur, Meghalaya, Mizoram,

Nagaland and Tripura

 

Hyderabad

C/o. Reserve Bank of India,

6-1-56, Secretariat Road,

Saifabad, Hyderabad – 500 004.

Tel.No. 040 – 23210013/ 23243970

Fax No. 040 – 23210014

E-mail: bohyderabad@rbi.org.in

Andhra Pradesh

 

Jaipur

C/o. Reserve Bank of India, Ram

Bagh Circle, Tonk Road,

Post Box No.12, Jaipur – 302 004

Tel.No. 0141 –5107973 / 5101331

Fax No. 0141 – 2562220

E-mail: bojaipur@rbi.org.in

Rajasthan

 

Kanpur

C/o. Reserve Bank of India,

M.G.Road, Post Box No.82,

Kanpur – 208 001

Tel.No. 0512 – 2306278/ 2303004

Fax No. 0512 – 2305938

E-mail: bokanpur@rbi.org.in

Uttar Pradesh (excluding

Districts of Ghaziabad and

Gautam Budh Nagar) and

Uttaranchal.

 

Kolkata

C/o. Reserve Bank of India, 15,

Nethaji Subhas Road,

Kolkata – 700 001.

Tel.No. 033 – 22306222/ 22305580

Fax No. 033 – 22305899

E-mail: bokolkata@rbi.org.in

West Bengal and Sikkim

 

Mumbai

C/o. Reserve Bank of India

Garment House, Ground Floor,

Dr. A.B. Road,

Worli, Mumbai - 400 018

Tel.No. 022 – 24924607/ 24960893

Fax No. 022 – 24960912

E-mail: bomumbai@rbi.org.in

Maharashtra and Goa

 

New Delhi

C/o. Reserve Bank of India,

Second Floor, 6, Sansad Marg,

New Delhi – 110 001.

Tel.No. 011 – 23725445/ 23710882

Fax No. 011 – 23725218

E-mail: bonewdelhi@rbi.org.in

Delhi, Jammu & Kashmir and

Ghaziabad and Gautam Budh

Nagar Districts of Uttar

Pradesh, Haryana (except

Panchkula, Yamuna Nagar and

Ambala Districts)

 

Patna

C/o. Reserve Bank of India,

South Gandhi Maidan,

Patna – 800 001

Tel.No. 0612 – 2322569/ 2323734

Fax No. 0612 – 2320407

E-mail: bopatna@rbi.org.in Bihar & Jharkhand

 

Thiruvananthapuram

C/o. Reserve Bank of India,

Bakery Junction,

Thiruvananthapuram – 695 033

Tel.No. 0471 – 2332723/ 2323959

Fax No. 0471 – 2321625

E-mail: bothiruvananthapuram@rbi.org.in

Kerala, Union Territory of

Lakshadweep and Union

The territory of Puducherry (only

Mahe Region)

Deutsche Bank Retail Loans FAQs:

1. I do not wish to receive banking alerts. What can I do?

If you do not wish to receive Banking alerts, you can call Phone Banking at 18602666601 and place a request for removing your alert registration. You can also login to your dbOnlineBanking and uncheck the alert option.

2. How do I download my Loan Interest Certificate?

You can conveniently download your loan interest certificate through the below mentioned steps : Step 1: Complete the authentication parameter i.e Loan Account Number, Date of Birth, PAN Number and Account Number (from which repayment is done). Step 2: Click on the Submit Button. Step 3: On successful authentication, the screen will populate the option to generate and download the Interest Certificate.

3. There is a discrepancy in my loan statement. How do I get that rectified?

If you find any discrepancy in your account statement, you need to contact the bank immediately on 18001236601 or 1860 266 6660. Alternatively you may write to premium.care@db.com.

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