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Indian Bank Car Loan Customer Care

Indian Bank 24*7 customer care toll-free number for all general enquiries is 1800 4250 0000 .

Customer care department has emerged as an integral part of the services industry. The experience of the customer has taken precedence given the competitive environment. Banking transactions are perceived as being complex and there has been considerable simplification of various processes but still some of these are beyond the comprehension of layman.

There are various departments within the customer care team which cater to specific queries. Indian Bank Car loan customer care would cater to queries, issues and clarifications related to car loan alone. Similarly, there would be specific departments which cater to certain products, services related queries, issues and clarification.

Indian Bank Car Loan Customer Care Number
Indian Bank 24X7 Car Loan Customer Care Number

Indian Bank 24*7 Customer Care Numbers

Indian Bank Car Loan Customer Care

The customer care team can be reached on the following toll-free numbers 1800 4250 0000 and 1800 425 4422. The customer care department works between 10 a.m. to 6 p.m. on weekdays in the local branch, there is also a team which works on shifts which cover 24 * 7. There is a customer care team which also works out of the local office / branch. The all India numbers are as listed below –044-28221444 / 044-28221441

There are specific customer care numbers which cater to queries related to products / services –

General queries18004253425
A/c Details18004253425
Issued Cheque Status Enquiry18004253425 
Change of TPIN18004253425 
Internet banking18004253444

These numbers are available 24 * 7, the customer can reach out for all queries related to the products and services offered by Indian Bank.

Customer Care for Indian Bank car loan

Indian Bank is among the oldest banks in India, it has been able to set up an efficient customer care department which handles the grievances of customers in an efficient manner. The bank maintains the required data of customer in a centralized system, which is accessible to the customer care executive. The queries and complaints of the customers would have a reference number based on which the tracking happens. The end-to-end tracking is done for each query and complaint. This is followed up with a structured feedback procured from the customer to ensure that the customer care team continues to strive for excellence.

The customer can reach the bank through voice calling (telephone), emails or post. In today’s times, most of the banks also have mobile applications which offer the convenience of reaching out the customer care team though the mobile application. This has become a popular means of getting in touch with the representatives, especially among the digitally savvy customers. The customer can reach out to bank’s qualified customer care executive and get their grievances addressed. Another alternate is to walk into the nearest Indian Bank branch and get their queries answered and clarified.

Online Assistance for Queries, Feedback or Complaints

There are other forms of customer care support extended to the customers, they can be contacted via email. They can be reached at ebanking[at]indianbank[dot]co[dot]in or issc[at]indianbank[dot]co[dot]in.

The mobile application is integrated to route the queries to the relevant customer care department. They have a tight turnaround of 24 hours to 48 hours to resolve the queries or issues of customers. They also have a specific escalation mechanism to ensure that the customer is fully satisfied with the resolution provided to the customer.

The various customer care mail ids pertaining to various levels of escalation are listed below –

Head Officeindmail[at]indianbank[dot]co[dot]in
Customer service cellIbhocustomerservice[at]indianbank[dot]co[dot]in
MD & CEOCmdsec[at]indianbank[dot]co[dot]in

Using the postal service for assistance for queries, feedback or complaints

The snail mail can also be used for seeking assistance, the customer can send the query, complaint or feedback to the corporate office or to the regional office. Below is the corporate office address. If the customer wants a quick resolution, it is ideal to use any of the other methods, alternatively, the customer should reach out to the branch in which he has an account.

The corporate office to which the customer can address the complaint, query, feedback is –

Indian Bank, Corporate Office,

5555, 254 – 260, Avvai Shanmugam Salai,

Royepettah, Chennai – 600 014

Grievance Redressal Procedure

The grievance redressal procedure includes escalations to branch manager, zonal manager, nodal or regional manager and manager at head office. At each level, the reference number that was generated initially has to be quoted by the customer to ensure that the person addressing the query and complaint is able to trace the case history. The Bank ideally aims to reduce the instances of escalations and grievance redressal. They train their customer care staff in such a manner so as to ensure they are able to resolve the issue effectively at the first level itself.

Indian Bank car loan eligibility

Every loan has some basic eligibility criteria, based on which one can avail the relevant loan. Indian bank extends car loan with some basic eligibility criteria. It is suggested that the applicant should check for eligibility criteria before applying for the car loan. This will reduce the chances of loan rejection. Repeated loan rejection could potentially lead to lower credit score, which could affect the applicant’s credibility.

85% of on-road price
Minimum Age / Maximum Age21 years – 65 years
Minimum Income
  • Salaried – Rs. 2.4 Lakh (per annum)
  • Self – employed professionals – Rs. 2.4 Lakh (per annum)
  • Businesses – Rs. 2.4 Lakh (per annum)
Minimum credit score required700 and above
Quantum of loan

Based on eligibility, the applicant can apply for loan by filling up the loan application form and attaching the required documents. The documentation process is considered to be the most important aspect of loan applications. For car loans, there is a standard documentation process which involves submission of – Identity proof, address proof, age proof and income proof. Based on the completion of the application and submission of documents, the loan will be processed and sanctioned.

Features of Indian Bank car loans

Indian Bank is one of the largest car loan lenders in India. The bank lends money for purchase of new and used cars. It lends for all major brands of car and all categories of cars marketed and distributed in India. There are some benefits and specific features of car loan extended by Indian Bank –

  • Applicant can be salaried individual, self-employed individual, business personnel, professional, pensioner, NRI (considered on case-to-case basis), employees of other banks with NOC with minimum 3 years’ work experience
  • Maximum loan amount extended per car per person is Rs. 2 Crore
  • Loan tenure for car loan from Indian Bank ranges between 12 months to 84 months depending on loan type – new or used car loan
  • If the car loan exceeds Rs. 10 Lakh, the borrower has to hypothecate additional security in the form of guarantor, additional investments etc.,
  • Used car loans from Indian Bank can be used for purchasing second-hand or pre – owned cars that are not more than 3 year
  • Indian Bank offers competent interest rates on car loan starting at 9.95% p.a.

About Indian Bank

Indian Bank was established in 1907 and is head-quartered in Chennai, India. It operates across India with over 2800 branches and is one of the top performing public sector banks in India. The Bank’s Information Systems and Security processes has been ISO certified, it is one of the very few banks to get this worldwide certification. It operates overseas in Colombo, Singapore and Jaffna. It has 227 overseas correspondent banks in 75 countries. The bank has two subsidiary companies – “Indbank Merchant Banking Services Ltd.,” and “IndBank Housing Ltd.,”.

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