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IndusInd Bank 24*7 customer care toll-free number for all general enquiries is 1860-500-5004 .
IndusInd Bank is a relatively new bank compared to the many banks in the country that are almost 100 years old. Despite this fact, the bank has a huge customer base and an extensive network of branches and ATMs servicing its customers. The Bank also has a dedicated customer care service available 24x7 having extremely well trained personnel equipped to handle any queries or concerns of the customers that may arise in their day to day banking needs. IndusInd bank car loan.
About IndusInd Bank Car Loan Customer Care
IndusInd Bank customer care service is available 24x7 throughout the year for the benefit of the customers to assist them in all their banking transactions and queries/complaints. The bank has separate customer care toll free numbers for general enquiry/all customers, priority customers as well as its international customers. The general customer care toll free number for any assistance or enquiry on vehicle loan for all the customers of the bank is 1800 102 3333. Further details of the customer care service of IndusInd Bank are enlisted below.
For all customers –
For Premium Banking Customers –
For NRI Customers –
United States of America
United Arab Emirates
Email id – nri[at]indusind[dot]com
The bank provides its NRI customers with an immediate acknowledgement as soon as the mail is received by the bank.
IndusInd Bank has attractive loan offers for purchase of new cars or used cars whether for personal use or commercial use. Customers can avail up to 85% to 90% of the value of the car depending on the type of car loan required (for new car or used car). The details of the car loan offered by the bank are given below.
The bank also offers car loans for commercial use and the customers can get the basic details of documents required, credit score, repayment track from the bank’s website. Other details of eligibility requirements are listed below.
21 years-65 years (at time of maturity of loan)
21 years-65 years (at time of maturity of loan)
Valid driving license for a minimum of 3 years
Ownership of 1/more vehicles ( validated with an RC copy)
3 years in the city and 1 year in current residence
Ownership of own house
Ownership of house in the name of self or co-applicant
Optional residence in the name of applicant/co-applicant
IndusInd Bank also has the option to avail loan for purchase of plant and machinery or vehicle for MSME units.
The eligibility details of the car loan available for used cars are given below
23 years-Retirement age
23 years-65 years
Minimum Rs. 2,50,000 per annum
Minimum Rs. 2,00,000 per annum
Minimum 1 year of completed service
Minimum 3 years of current business
1 year in current residence and minimum 2 years in current city
The grievance redressal process of IndusInd Bank is divided into three levels of escalation within their system. The details of the same are provided here.
The initial stage of grievance redressal is to register the complaint through any of the following mean available to the customer,
For exclusive Banking Customers –
Email Id for NRI customers - nri[at]indusind[dot]com
Customers can expect a response within 7 working days of registering the complaint.
The next stage of escalation is to the Regional Heads in case of no response from the primary stage or of the response received is not satisfactory. The response at this stage is expected within 7 working days of such escalation. The customers can contact the Regional Heads through Head - Customer Care through
OPUS Center 47,
Opp. Tunga Paradise Hotel
MIDC Andheri (East)
This is the last stage of escalation within the bank where the customers can raise their complaints to the Nodal Officer appointed by the bank in this regard. The response can be received within 7 working days of escalation at this level. The customers can contact the Nodal Officer in the following manner,
IndusInd Bank Ltd.
701/801 Solitaire Corporate Park,
167, Guru Hargovindji Marg,
Andheri-Ghatkopar Link Road,
Chakala Andheri (East)
Mumbai - 400 093
Telephone Nos. – 022 6641 2200/6641 2319
Customers can further contact the Banking Ombudsman appointed by the RBI in the event that the response received within the bank’s internal system is not satisfactory or if the response is not received within one month of raising the complaint.
Customers can contact the bank through its extensive network of branches and ATMs across the country or the bank’s representative offices in London Dubai and Abu Dhabi. Customers can locate the nearest branch or ATM by going to the bank’s website and refining the search through state or city details.
IndusInd Bank was founded in 1994 and is one of the leading banks of the country. The bank has a huge network of 1400 Branches and 2743 ATMs across the country as well as 3 representative offices outside India.
1. What is the maximum tenure offered for repayment of car loan?
The bank offers a maximum of 3 years in case of loan for used cars, 4 years in case of loan for new cars and 5 years in case of loan for MSME units.
2. What is the bank’s requirement with respect to collateral or security to be provided for the loan?
The bank has no additional requirements for providing collateral or security for securing the car loan. The bank has lien on the car so purchased out if the loan and can be hypothecated by the Bank in the event of non-payment of the loan.
3. What is the limit imposed by the bank with respect to car loans for used cars?
The bank has the policy to provide car loans for used cars only in case of the vehicle being within 5 years from the date of its manufacture.
4. Does the Bank have a mandatory requirement to have an IndusInd Bank Account for the sanctioning of the car loan?
The bank encourages the applicants to have an account with the bank to avail other complimentary benefits offered by them, but having an account with the bank is not compulsory.
5. What are the co-applicant requirements of the bank?
The bank needs a co-applicant for the approval of car loan in certain cases depending on various factors involved like the applicant’s profile, relationship with the bank, etc., however, such co-applicant has to be a person having the capability to repay the loan as well as someone residing in the same city as the applicant.
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