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HSBC Bank Car Loan Customer Care

HSBC Bank 24*7 customer care number for all general enquiries is 1860 266 2667 or 1860 500 2255.

HSBC bank derives its name from the Hong Kong and Shanghai banking Corporation. The bank is one of the earliest international banks to have its presence in the country. The customer care service of the bank is one of the premier services among its peers and is known for its prompt response and well trained personnel, equipped to handle any/all types of queries relating to the bank or any of its products and service.HSBC Bank car loan 24-hour customer care numbers. You can also find more ways to connect with HSBC car loan customer on their India website. More details have been mentioned below.

HSBC Bank Car Loan Customer Care Number
HSBC Bank 24X7 Car Loan Customer Care Number

What is the HSBC Bank Car Loan Customer care?

Hsbc Bank Car Loan Customer Care

The customer care service of the bank is considered to be one of the best in the industry and is available 24x7 round the year. The bank has various ways for the customers and its potential customers to reach out to the bank. The bank has a series of toll free numbers that the customers can use from India or Overseas to contact the bank and get answers to their queries or concerns whether routine or specific. The details of the ways to contact the customer care of the bank are provided here.

For Resident Customers

CategoryWithin IndiaOutside India

HSBC Premier (available 24x7)

1800 266 3456/ 1800 120 4722

+91 40 612 68001

+91 80 718 98001

HSBC Advance/ Personal Banking/Credit Cards (toll free) (available between 6.30am to 8.30 pm)

1800 267 3456/ 1800 121 2208

+91 40 612 68002

+91 80 718 98002

Corporate Cards

1800 419 2266/ 1800 102  6699

+91 080 49089633

+91 040 67173403

Business Banking (available from Monday to Friday between 9am to 6pm)

1800 123 2666/ 1800 419 2288

+91-040-61268010
+91-040-71898010
+91-080-61268010
+91-080-71898010

Retail Business banking (General Queries) (available 8am to 7pm from Monday to Friday and 8 am to 4 pm on Saturdays)

1800 123 2979/ 1800 419 5400

+91 40 612 68004

+91 80 718 98004

Retail Business banking (HSBCNet Queries) (available from Monday to Friday and 1st, 3rd and 5th Saturday between 9.30am to 6.30pm)

1800 120 2210

+91 022 50323533

The NRI customers can call on 1860 108 7788/ 1860 500 2277 for any credit card related queries.

The other contact points for the NRI customers for banking and credit card related queries are,

Country and TerritoryHSBC Premier NRI CustomersHSBC Advance NRI CustomersPersonal Banking NRI Customers

Calls to India from Overseas

+91-40-61268001

+91-80-71898001

+91-40-61268002

+91-80-71898002

+91-40-61268002

+91-80-71898002

Bahrain

8000 4619 (toll free)

97317569645 (local rates)

97317569645 (local rates)

Canada

011 800 177 36666(Toll Free)

1877 NRI HSBC (1877 674 4722) (Toll Free)

1877 NRI HSBC (1877 674 4722) (Toll Free)

Hong Kong

001 800 177 36666(Toll Free)

852 2822 3969

852 2822 2767 (free from landline)

852 2822 3986

852 2822 2767 (free from landline)

India

1800 266 3456/ 1800 120 4722

1800 209 0100/ 1800 121 2209

1800 209 0100/ 1800 121 2209

Indonesia

001 8030176404 (Toll Free)

  

Kuwait

965 22230782 (local rates)

96522230727 (local rates)

96522230727 (local rates)

Malaysia

00 800 177 36666(Toll Free)

  

New Zealand

00 800 177 36666(Toll Free)

  

Oman

968 247 62789 (local rates)

968 247 62727 (local rates)

968 247 62727 (local rates)

Qatar

974 4366852 (local rates)

974 44328325 (local rates)

974 44328325 (local rates)

Saudi Arabia

8008 140089 (toll free)

9661 2764163 (local rates – Riyadh, Alkhobar, Dammam and Jeddah)

9661 2764163 (local rates – Riyadh, Alkhobar, Dammam and Jeddah)

Singapore

001 800 177 36666(Toll Free)

65 6533 5462 (local rates)

65 6533 5462 (local rates)

Thailand

001 800 177 36666(Toll Free)

  

UK

00 800 177 36666(Toll Free)

080 03285902

080 00851264

080 03893587 (local rates)

080 03285902

080 00851264

080 03893587 (local rates)

UAE

8000 177023 (toll free)

800 4393 (toll free Dubai, Sharjah, Ajman, Fujairah, Al Ain, Ras Al Khaimah, Umm Al Quwain)

800 4393 (toll free Dubai, Sharjah, Ajman, Fujairah, Al Ain, Ras Al Khaimah, Umm Al Quwain)

USA

1 800 952 7145 (toll free)

1877 NRI HSBC /1877 674 4722(Toll Free)

1877 NRI HSBC /1877 674 4722(Toll Free)

Australia

 

1300 787 414 (local rates)

1300 787 414 (local rates)

The bank also has an IVR facility for the customers to handle their routine queries or talk to the customer care executive for any assistance that they may require.

The bank also provides online banking and mobile banking facilities that are needed for today’s technologically advanced world so the customers can carry out their banking transactions on the go anytime anywhere without the need to physically visit the bank each time.

Details of HSBC Car Loan Scheme

HSBC provides car loans at competitive rates to the customers for purchase of new cars or old cars. The bank facilitates the customers to estimate the EMI that they may have to pay up on securing the loan and thereby enable them to select the tenure and the amount as best suited to them.

  • The details of maximum finance available from the bank and the guarantor/security requirements for the same can be clarified by contacting the bank’s branch.
  • The tenure for new cars is flexible depending on the repaying capacity of the borrower.
  • HSBC has competitive monthly rate of interest on the car loan of the bank 
  • The customers can get the details like list of the documents required, any other charges levied by the bank, minimum loan amount, etc. from the bank’s website or by visiting the bank’s nearest branch.

Grievance Redressal

The grievance redressal scheme of the bank is divided mainly into Demat account and Non-Demat account. The details of the same are:

  • NON-DEMAT ACCOUNT – 

For the initiation of the redressal process, customer has to first register the complaint with the bank by

  • Filling the Complaint Form-Level 1
  • Contact the bank via PhoneBanking services
  • Log in to the HSBC account on the website and register a complaint there
  • Visit the nearest branch

The customers will typically get a response in 10 days, failing which (or if the response is not satisfactory) the grievance is escalated to the next level.

The next level of escalation is the Nodal Officer appointed by the bank. Customers can contact the Nodal Officer Team from Monday to Friday between 9.30am and 6pm at the following numbers

+91 80 – 49089640, +91 40 – 67173410

Alternatively, they can also write to the Nodal Officer at the following addresses:

RegionAddress

Andhra Pradesh

The Hongkong and Shanghai Banking Corporation Limited

6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad – 500082

Chandigarh

The Hongkong and Shanghai Banking Corporation Limited

SCO 1, Sector 9-D, Chandigarh – 160017

Delhi/Haryana/Uttar Pradesh

The Hongkong and Shanghai Banking Corporation Limited

Birla Towers, 25 Barakhamba Road, New Delhi – 110001

Gujarat

The Hongkong and Shanghai Banking Corporation Limited

Mardia Plaza, C G Road Ahmedabad – 380006

Karnataka

The Hongkong and Shanghai Banking Corporation Limited

No - 7, M.G.Road BangloreKarnataka – 560001

Kerala

The Hongkong and Shanghai Banking Corporation Limited

Pulikkal Estates. M G Road, (Near Medical Trust Hospital), Kochi – 682016

Maharashtra

The Hongkong and Shanghai Banking Corporation Limited

46B, Asha Mahal, Dr G Deshmukh Marg, Mumbai – 400026

Rajasthan

The Hongkong and Shanghai Banking Corporation Limited

61-A, Sardar Patel Marg, C-Scheme, Jaipur – 302001

Tamil Nadu

The Hongkong and Shanghai Banking Corporation Limited

Rajalakshmi, No 5 & 7 Cathedral Road, Chennai – 600086

West Bengal

The Hongkong and Shanghai Banking Corporation Limited

31, BBD BAG, Dalhousie Branch, Kolkata – 700001

The customers also have the option to write to the code compliance officer of the respective departments; the details of the same are available at the bank’s website.

The customer can expect a response within 10 days of raising the complaint at this level.

The final level of escalation available to the customer is contacting the Principal Nodal Officer at the following address

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063

Email Id – pnohsbcbank[at]hsbc[dot]co[dot]in

Another option is making a complaint online to the senior management or writing to them at the following contact details.

DesignationAddressEmail

Head-Customer Relations (Retail banking and Wealth Management)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai – 400063

 headcustomerrelations[dot]retailbanking[dot]in[at]hsbc[dot]co[dot]in

Head-Customer Value Management (Retail banking and Wealth Management)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai – 400063

 headcustomervalue[dot]retailbanking[dot]in[at]hsbc[dot]co[dot]in

Country Head (Retail Banking and wealth Management)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai – 400063

 headretailbanking [at]hsbc[dot]co[dot]in

Head –Business Banking

The Hongkong and Shanghai Banking Corporation Limited

52/60 M. G. RoadFort, Mumbai – 400001

 headbusinessbanking [at]hsbc[dot]co[dot]in

Managing Director and Head Commercial Banking

The Hongkong and Shanghai Banking Corporation Limited

52/60 M. G. RoadFort, Mumbai – 400001

 headcommercialbanking [at]hsbc[dot]co[dot]in

Chief Executive Officer

The Hongkong and Shanghai Banking Corporation Limited

52/60, M G RoadFort, Mumbai – 400001

ceosoffice[at]hsbc[dot]co[dot]in

The customers can further contact the Banking Ombudsman appointed by the RBI if they do not receive a response within one month of the date when the complaint was first raised at the bank or of the response is not to the satisfaction of the customer.

  • DEMAT ACCOUNTS – 

Customers can contact the bank in the following manner if the service received by them from the bank is unsatisfactory of if they have any grievance in this regard.

Customers can contact Compliance Officer HSBC in the following manner,

Email – complaints[dot]india[at}hsbc[dot]co[dot]in

Telephone - +91 80 – 49089640, +91 40 – 67173410

 

Chief Executive Officer

Email – ceosoffice[at}hsbc[dot]co[dot]in

Telephone - +91 80 – 49089640, +91 40 – 67173410

If the solution provided by the bank is not satisfactory, customers can contact the concerned Stock Exchange or Depository as well.

About the Bank

HSBC Bank is a premium name in the banking industry and has a huge global presence in about 65 countries and has over 40 million customers worldwide.

FAQs:

1. What is the toll free number for HSBC India?

The toll free number for HSBC India is 1800 123 2979/ 1800 419 5400 (for retail banking) and 1800 266 3456/ 1800 120 4722 (for HSBC Premier).

2. What is the full form of HSBC Bank?

The full form of HSBC bank is The Hong Kong and Shanghai Banking Corporation.

3. Does the bank have countrywide customer care numbers?

HSBC bank has a separate detailed list of countrywide customer care numbers (some toll free and some chargeable to local rates). The same is available above.

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