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Overview HDFC Bank Car Loan Customer Care

HDFC Bank 24*7 customer care toll-free number all your general enquiries is For Ahmedabad / Bangalore / Chennai / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune dial 61606161.

For Chandigarh / Cochin / Indore / Jaipur / Lucknow dial 61606161.

HDFC offers a large array of products and services to its customers. In order to ensure hassle-free banking and a seamless experience for its customers, HDFC ensures faster redressal of its customer's complaints. As a customer, you can access the 24*7 customer care departments of HDFC bank for any grievances related to your car loan.

You can contact any dedicated 24*7 customer care representative for any issue related to the processing of car loans which you have taken or wish to avail. There are various mediums via which you can approach the customer care such as email, voice call or posting it on their website. You can also simply walk into your nearby HDFC branch to resolve your query.

HDFC Bank Car Loan Customer Care Number
HDFC Bank 24X7 Car Loan Customer Care Number

HDFC Bank 24*7 Customer Care Numbers 61606161.

Hdfc Bank Car Loan Customer Care

For a new car loan

The contact list for enquiry for a new car loan:

HDFC City Wise Contact Number for New Car Loans


6160 6161

Andaman and 

Nicobar Island

98310 73333

Andhra Pradesh

99494 93333

Arunachal Pradesh

1800 103 9733


99571 93333


6160 6161


1860 266 6161


6160 616


6160 6161

Delhi and NCR

6160 6161


98906 03333


98982 71111


99962 43333

Himachal Pradesh

1800 180 4333


6160 6161


6160 616


6160 616

Jammu and Kashmir

1800 180 4333


99458 63333


98956 63333


6160 616


6160 6161


6160 616

Madhya Pradesh

and Chhattisgarh

98936 03333


(Except Mumbai)

98906 03333


1800 103 9733


1800 103 9733


1800 103 9733


6160 6161


1800 103 9733


99379 03333


98406 73333


6160 6161


98153 31111


98750 03333


98310 73333

Tamil Nadu

98406 73333


99494 93333


1800 103 9733

Uttar Pradesh and


99359 03333

West Bengal

98310 7333

***Make sure to affix the STD code for your respective city while using these numbers.

For Existing Car Loans

The contact list for other queries related to existing car loans is mentioned below.

CityCustomer care number


079 61606161


080 61606161


0172 6160616


044 61606161


0484 6160616

Delhi and NCR

011 61606161


040 61606161


0731 6160616


0141 6160616


033 61606161


0522 6160616


022 61606161


020 61606161

Which is the best way to contact HDFC Customer Care?

HDFC Bank customer care service is available 24x7 for all the customers in India and overseas. The bank has a dedicated customer care service to resolve issues of every segment of banking services offered like loans, Demat services, routine banking transactions, mutual fund and investment-related queries.

There are multiple ways that customers can contact the bank for their queries or issues. The bank usually takes approximately 1 to 10 days to resolve the query. If the query is not resolved within 30 days of raising the issue, the customer can contact the Banking Ombudsman (appointed by the Reserve Bank of India).

The various modes of contacting the bank are,

Phone banking

Phone banking is one of the easiest and quickest forms of getting answers to one’s queries. Whether it is difficult to log in to the net banking account or other loan-related queries like loan amount due, the due date for EMI, etc. The bank has a separate contact list for applicants if they want to enquire about a new car loan in their respective cities or they have a query regarding their existing car loan. The details of the same are mentioned below.

Through email

Another option to contact the bank is through email. For this, customers can follow the link given below to proceed.

Personal>> Need Help>> Contact Us

The above link will take the customers to a new page where they can register their query by selecting the correct options through the multiple options provided by the bank.

On this page, customers will first have to select the type of products i.e., ‘Loan’ from the drop-down menu. In the next tab customers have to select the type of loan ‘Car loan’ and finally in the third tab their query from the available options and click on ‘Submit’. The query will be registered and the customer will get a corresponding query number which can be quoted for further reference.

Through post

Customers can also contact the bank by writing to them at the following address.

For products other than credit cards - 

HDFC Bank Ltd. 
Empire Plaza I, 1st Floor, 
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083

What are the features of HDFC Car Loan?

The car loans of the bank are available for salaried and self-employed individuals based on their eligibility. The highlights of the car loan of the bank are tabled below.


Quantum of loan

100% car finance (on select models and at the discretion of the bank)

Maximum loan amount – Rs.3,00,00,000


Minimum tenure – 12 months (1 year)

Maximum tenure – 84 months (7 years)

Rate of interest 

7.95% to 8.30% (depending on the segment of the vehicle)

Processing fees

0.50% of the loan amount

Minimum processing fees – Rs. 3,500

Maximum processing fees – Rs. 8,000

Part-payment charges

  • Not allowed up to the completion of 12 EMIs
  • Allowed only once per year (subject to a maximum of 2 times during the tenure of the loan)
  • Maximum part-payment allowed at any time – 25% of the outstanding loan amount
  • Part-payment between 13-24 months – 5% on part-payment amount
  • Part-payment after 24 months – 3% on part-payment amount

Foreclosure charges

  • Not allowed up to the completion of 6 EMIs
  • Foreclosure between 7-12 months – 6% of principal outstanding
  • Foreclosure between 13-24 months – 5% of principal outstanding
  • Foreclosure after 24 months – 3% of principal outstanding

Eligible applicant

Salaried individuals and self-employed individuals


Minimum – 21 years

Maximum – 60 years at the end of loan tenure (65 in case of self-employed individuals)

Minimum Income 

Rs. 3,00,000 per annum (including income of co-applicants/spouse)

Minimum credit score

750 (lower credit score will lead to a lower loan amount and higher interest rate)

FAQs – HDFC Car loan customer care

1. How can I contact HDFC bank through EVA?

A. EVA is the virtual chatbot of HDFC Bank that can be accessed through the Bank’s website. Customers can simply click on the chatbot and get their queries resolved by selecting the ‘Consumer Loan Details’ option. EVA will require the 10-digit registered mobile number of the borrower associated with the car loan. After providing the mobile number, the query can be registered based on the available options on the chatbot.

2. Can the HDFC Bank car loan be prepaid early?

A. Yes. HDFC Bank car loan can be prepaid only after the completion of 6 EMIs from the date of start of paying the EMI.

3. Can I get an HDFC Bank car loan with zero margin money?

A. Yes. HDFC Bank car loan can be available at zero down payment on select models and in select cities.

4. What are the charges for overdue EMI payments?

A. The charges for overdue EMI payments are 2% per month.

5. What is the current rate of interest for an HDFC Bank car loan?

A. The current rate of interest for HDFC Bank car loan is between 7.95% to 8.30% per annum.

6. What is the credit score needed for an HDFC Bank car loan?

A. The bank has not mentioned any minimum credit score that is needed for being eligible for the HDFC Bank car loan. However, having a minimum credit score of 750 will help the customers get a higher loan amount as well as interest at a better rate.

7. What is the employment status requirement for salaried applicants to qualify for an HDFC Bank car loan?

A. HDFC Bank car loan requires the salaried applicants to have a minimum of 2 years of employment with at least 1 year in the current employment to qualify for HDFC Bank Car Loan.

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