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HDFC Bank Car Loan Customer Care

HDFC Bank 24*7 customer care toll-free number all your general enquiries is 61606161.

HDFC offers a large array of products and services to its customers. In order to ensure hassle-free banking and a seamless experience for its customers, HDFC ensures faster redressal of its customer's complaints. As a customer, you can access the 24*7 customer care departments of HDFC bank for any grievances related to your car loan. You can contact any dedicated 24*7 customer care representative for any issue related to the processing of car loans which you have taken or wish to avail. There are various mediums via which you can approach the customer care such as email, voice call or posting it on their website. You can also simply walk into your nearby HDFC branch to resolve your query.

HDFC Bank Car Loan Customer Care Number
HDFC Bank 24X7 Car Loan Customer Care Number

HDFC Bank 24*7 Customer Care Numbers 61606161.

Hdfc Bank Car Loan Customer Care

If you live in major cities such as Ahmedabad, Bangalore, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai and Pune, the customer care number for assistance is 6160 6161. To get faster and accurate assistance, you must not forget to keep their Customer Identification Number (CIN) / Telephone Identification Number (TIN) / ATM or Debit Bearer Card and the PIN number available in order to access your account. This number is reachable at from 8 AM to 8 PM on all days (including bank holidays and Sundays as well).

HDFC’s EVA, India’s first AI powered banking Chatbot

As a technology-oriented bank, HDFC Bank brings in EVA (Electronic Virtual Assistant), which is India’s first and largest Artificial Intelligence powered banking chatbot. EVA uses AI and Natural Language Processing to understand each of your query and answer it just in milliseconds.

You can get the information they are seeking promptly by conversing with Eva in any human language instead of searching numbers, waiting on call or doing numerous rounds of the bank.

Details you can ask the EVA

  • IFSC Code of the branch
  • Address of the branch
  • Various rates and charges
  • Documents required for car loan
  • Procedure to avail a car loan
  • Current FD rates

Features of EVA

  • EVA is available 24 hours to help you out with your banking related queries
  • You can conveniently explore a product to know the salient features & benefits
  • EVA believes in the process of continuous evolution. The more you interact and converse with it, the better it gets.

Where can you find EVA?

On all the digital platforms of HDFC Bank such as its website, mobile site and the dedicated portal for the bank's customers.

On voice via Google Assistant. You just need to say "Ok Google, talk to HDFC Bank" into your Google Assistant to interact with Eva.

Through Amazon Echo devices. You need to say "Alexa, open HDFC Bank" to connect with Eva.

Online Assistance for Queries, Feedback or Complaints

You can contact HDFC Bank car loan 24*7 customer care via email, phone, and post or by visiting the branch in person. You can also email the customer care through the HDFC Bank website itself. You can also call the bank for resolving any queries or complaints. As an option, you can also send a written letter in to the customer care at the following address:

HDFC Bank Ltd., New Bldg; "A" Wing 2nd floor,

26-A Narayan Properties, Chandivali Farm Road,

Off Saki Vihar Road, Chandivali,

Andheri (East), Mumbai- 400 072

Grievance Redressal Procedure

The grievance redressal procedure for HDFC bank car loan is:

Step 1:

You can inform HDFC bank about your complaints through email, call, visit or written letter.

You can expect to receive a response within 10 working days.

Step 2:

If your problem is not resolved by Step 1, you can approach the Grievance Redressal Officer through email, call or written letter. You will have to share the previous complaint number is this case.

You can send emails regarding the complaint from the HDFC bank website itself by filling up a form. They may also dial into the Call Centre at 61606161 (toll free from MTNL or BSNL landline). Calls can be made from Monday to Friday between 8 AM to 8 PM and on Saturday & Sunday from 8AM to 4PM. The Grievance Redressal Officer can be reached at 022-28569303 from Monday to Friday between 9:30 AM to 6:30 PM and on Saturday from 9:30 AM to 1:30 PM.

You can expect to receive response within 10 working days, applicable as per the level of escalation.

Step 3:

If the resolution provided at Step 2 is not satisfactory, you can approach our Principal Nodal Officer through email, call or written letter.

If you wish to contact the Nodal Officer via post, following are the addresses of the Nodal officers located across India.

You can expect to receive response within 10 working days, applicable as per the level of escalation.

HDFC Bank car loan eligibility

Salaried IndividualsSole ProprietorshipPartnership FirmsSelf-employed Private Limited CompaniesSelf-employed Public Limited Companies
DefinitionEmployees of private limited companies and public sector undertakings,Self-employed sole proprietors in the business of manufacturing, trading or servicesSelf-employed partners in the business of manufacturing, trading or servicesOwners of a private company in the business of manufacturing, trading or servicesDirectors in public limited companies that are in the business of manufacturing, trading or services
EarningsA minimum of Rs. 3,00,000 per year, including the income of the spouse/co-applicantAt least Rs. 3,00,000 per annumA minimum turnover of Rs. Rs. 3,00,000 per annumAt least Rs. Rs. 3,00,000 per annumAt least Rs. Rs. 3,00,000 per annum
AgeA minimum of 21 years of age at the time of applying for the loan, and no older than 60 at the end of the loan tenureA minimum of 21 years of age at the time of applying for the loan, and no older than 65 at the end of the loan tenure

How to apply for a HDFC car loan

You can apply for HDFC Car Loan through ZipDrive, an instant car loan scheme. There is 24*7 loan disbursal with negligible documentation required. Not just this, you can avail 100% financing for your new car, along with flexible tenures. All you need to do is apply online on the HDFC website, where there is a loan application online. You can also login through netbanking to proceed with the online application.

About HDFC Bank

Headquartered in Mumbai, HDFC Bank Limited is an Indian banking and financial services company. Being the largest private sector lender by assets, HDFC has 84,325 employees, 4,727 branches and 12,220 ATMs across 2,666 cities.  It was ranked 69th in 2016 BrandZ Top 100 Most Valuable Global Brands.

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