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Is your Credit Score >750?
You can contact HDFC BANK car loan customer care for any queries regarding car loans. You can reach customer care experts via the HDFC BANK toll-free number or HDFC BANK customer care number city-wisea. Alternatively, you can contact the customer care team through Email ID or chatbot.
HDFC Bank 24*7 customer care toll-free number all your general enquiries is For Ahmedabad / Bangalore / Chennai / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune dial 61606161.
For Chandigarh / Cochin / Indore / Jaipur / Lucknow dial 61606161.
HDFC offers a large array of products and services to its customers. In order to ensure hassle-free banking and a seamless experience for its customers, HDFC ensures faster redressal of its customer's complaints. As a customer, you can access the 24*7 customer care departments of HDFC bank for any grievances related to your car loan.
You can contact any dedicated 24*7 customer care representative for any issue related to the processing of car loans which you have taken or wish to avail. There are various mediums via which you can approach the customer care such as email, voice call or posting it on their website. You can also simply walk into your nearby HDFC branch to resolve your query.
About HDFC Bank Car Loan Customer Care
For a new car loan
The contact list for enquiry for a new car loan:
1800 103 9733
1860 266 6161
Delhi and NCR
1800 180 4333
Jammu and Kashmir
Uttar Pradesh and
***Make sure to affix the STD code for your respective city while using these numbers.
The contact list for other queries related to existing car loans is mentioned below.
HDFC Bank customer care service is available 24x7 for all the customers in India and overseas. The bank has a dedicated customer care service to resolve issues of every segment of banking services offered like loans, Demat services, routine banking transactions, mutual fund and investment-related queries.
There are multiple ways that customers can contact the bank for their queries or issues. The bank usually takes approximately 1 to 10 days to resolve the query. If the query is not resolved within 30 days of raising the issue, the customer can contact the Banking Ombudsman (appointed by the Reserve Bank of India).
The various modes of contacting the bank are,
Phone banking is one of the easiest and quickest forms of getting answers to one’s queries. Whether it is difficult to log in to the net banking account or other loan-related queries like loan amount due, the due date for EMI, etc. The bank has a separate contact list for applicants if they want to enquire about a new car loan in their respective cities or they have a query regarding their existing car loan. The details of the same are mentioned below.
Another option to contact the bank is through email. For this, customers can follow the link given below to proceed.
Personal>> Need Help>> Contact Us
The above link will take the customers to a new page where they can register their query by selecting the correct options through the multiple options provided by the bank.
On this page, customers will first have to select the type of products i.e., ‘Loan’ from the drop-down menu. In the next tab customers have to select the type of loan ‘Car loan’ and finally in the third tab their query from the available options and click on ‘Submit’. The query will be registered and the customer will get a corresponding query number which can be quoted for further reference.
Customers can also contact the bank by writing to them at the following address.
For products other than credit cards -
HDFC Bank Ltd. Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar,Vikhroli West, Mumbai - 400 083
The car loans of the bank are available for salaried and self-employed individuals based on their eligibility. The highlights of the car loan of the bank are tabled below.
Quantum of loan
100% car finance (on select models and at the discretion of the bank)
Maximum loan amount – Rs.3,00,00,000
Minimum tenure – 12 months (1 year)
Maximum tenure – 84 months (7 years)
Rate of interest
7.95% to 8.30% (depending on the segment of the vehicle)
0.50% of the loan amount
Minimum processing fees – Rs. 3,500
Maximum processing fees – Rs. 8,000
Salaried individuals and self-employed individuals
Minimum – 21 years
Maximum – 60 years at the end of loan tenure (65 in case of self-employed individuals)
Rs. 3,00,000 per annum (including income of co-applicants/spouse)
Minimum credit score
750 (lower credit score will lead to a lower loan amount and higher interest rate)
1. How can I contact HDFC bank through EVA?
A. EVA is the virtual chatbot of HDFC Bank that can be accessed through the Bank’s website. Customers can simply click on the chatbot and get their queries resolved by selecting the ‘Consumer Loan Details’ option. EVA will require the 10-digit registered mobile number of the borrower associated with the car loan. After providing the mobile number, the query can be registered based on the available options on the chatbot.
2. Can the HDFC Bank car loan be prepaid early?
A. Yes. HDFC Bank car loan can be prepaid only after the completion of 6 EMIs from the date of start of paying the EMI.
3. Can I get an HDFC Bank car loan with zero margin money?
A. Yes. HDFC Bank car loan can be available at zero down payment on select models and in select cities.
4. What are the charges for overdue EMI payments?
A. The charges for overdue EMI payments are 2% per month.
5. What is the current rate of interest for an HDFC Bank car loan?
A. The current rate of interest for HDFC Bank car loan is between 7.95% to 8.30% per annum.
6. What is the credit score needed for an HDFC Bank car loan?
A. The bank has not mentioned any minimum credit score that is needed for being eligible for the HDFC Bank car loan. However, having a minimum credit score of 750 will help the customers get a higher loan amount as well as interest at a better rate.
7. What is the employment status requirement for salaried applicants to qualify for an HDFC Bank car loan?
A. HDFC Bank car loan requires the salaried applicants to have a minimum of 2 years of employment with at least 1 year in the current employment to qualify for HDFC Bank Car Loan.
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