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Citibank 24*7 customer care number for all enquiries is 1860 210 2484.
Citibank has been one of the most recommended banks for personal banking. It offers a wide range of services from wealth management to investment banking. Loans are also a popular feature offered by Citibank to its customers, namely, personal loan, car loan and commercial loans.
The car loan application process is simple and straightforward with minimal documentation. Apart from offering the services, Citibank also has a dedicated 24*7 customer care service to solve any grievances that the customer might go through or if they need help with a query. The outstanding customer service team works round the clock just to ensure that the customer doesn’t face any issues while availing services from the bank.
About Citibank Car Loan Customer Care
Citibank branches in different cities also have their own 24×7 helpline number. The table given below shows Citibank Customer Care Numbers for some popular cities-
If the customer has applied for a car loan from Citibank and has issues, complaints or queries regarding the same, he/she can always reach out to their customer service team on the 24×7 helpline. If the customer has a query with regards to their car loan, they can call at 1860 210 2484 and seek help. Local call charges may apply on this number. If the customer is seeking customer service from outside India, he/she should use the contact number +91 22 4955 2484.
On calling these numbers, the customers will reach an Interactive Voice Response (IVR) system. They need to follow the instructions and choose the options that best match their queries. For example, if they wish to know their car loan balance, they need to follow the below steps:
Apart from calling the customer care number, the customer can also post or email their queries.
Citibank Customer Care Address
An irate and hassled customer can write a letter to the customer care team of Citibank, on the below address:
P.O. Box No. 4830,
Anna Salai Post Office,
Chennai – 600 002
Mail Room, ACROPOLIS,
9th Floor, New Door No.148,
Dr. Radhakrishnan Salai,
Chennai – 600 004
Citibank Customer Email Address
The customer needs to follow the below mentioned steps to email the Citibank’s customer care:
Write your query along with the car loan account number/reference number, customer ID and contact number. Ensure that you write all the details required in order for the customer care executive to thoroughly go through your complaint and provide the best solution possible.
The customer care executive will reach out to the customer to address the issue with a quick turnover time.
Citibank has a grievance redressal mechanism in place which is categorised in three levels:
Level 1: Lodge a complaint or raise a query by contacting the customer care for Citibank, emailing or through the website. A customer care representative will get in touch with the customer and help resolve his/her query.
Level 2: If in case the customer is not satisfied with the solutions provided by the customer care executive, he/she can escalate the concern to the Head Customer Care by emailing them on head.customercare[at]citi[dot]com or by calling 044 28501242 or 022 4955 2425 between 10:00 AM and 6:00 PM IST (Monday to Saturday).
Level 3: If the customer is still dissatisfied with the solution provided, he/she can contact the Citibank’s Principal Nodal Officer by emailing on principal.nodal.officer[at]citi[dot]com.
Citibank is a leading global financial services company that has 200 million customer accounts. They do business with more than 100 countries and provide consumers, corporations, governments and institutions with a broad range of financial products and services. They offer services such as consumer banking, investment banking, wealth management, home loans, personal loans and car loans.
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