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Citibank Car Loan Customer Care

Citibank 24*7 customer care number for all enquiries is 1860 210 2484.

Citibank has been one of the most recommended banks for personal banking. It offers a wide range of services from wealth management to investment banking. Loans are also a popular feature offered by Citibank to its customers, namely, personal loan, car loan and commercial loans.

The car loan application process is simple and straightforward with minimal documentation. Apart from offering the services, Citibank also has a dedicated 24*7 customer care service to solve any grievances that the customer might go through or if they need help with a query. The outstanding customer service team works round the clock just to ensure that the customer doesn’t face any issues while availing services from the bank.

Citibank Car Loan Customer Care Number
Citibank 24X7 Car Loan Customer Care Number

Citibank 24X7 Car Loan Customer Care Numbers by City

Citibank Car Loan Customer Care

Citibank branches in different cities also have their own 24×7 helpline number. The table given below shows Citibank Customer Care Numbers for some popular cities-

City24×7 Helpline
Delhi/NCR0124 2542484
Mumbai022 28232484
Bangalore080 22272484
Ahmedabad079 26422484
Chennai044 28522484
Chandigarh0172 508 2484
Vadodara079 2642 2484
Jaipur0141 2372484
Kolkata033 22832484
Kochi9895022484
Ludhiana0161 501 2484
Lucknow0522 2201022
Nagpur1800 180 2484
Pune020 66012484
Hyderabad040 66662484
Surat0261 6532484

Interactive Voice Response

If the customer has applied for a car loan from Citibank and has issues, complaints or queries regarding the same, he/she can always reach out to their customer service team on the 24×7 helpline. If the customer has a query with regards to their car loan, they can call at 1860 210 2484 and seek help. Local call charges may apply on this number. If the customer is seeking customer service from outside India, he/she should use the contact number +91 22 4955 2484.

On calling these numbers, the customers will reach an Interactive Voice Response (IVR) system. They need to follow the instructions and choose the options that best match their queries. For example, if they wish to know their car loan balance, they need to follow the below steps:

  • Select your preferred language
  • Go to Car Loan ID and TPIN
  • Go to Car Loan Balance
  • Enter your Car Loan Account ID and TPIN to hear the balance

Assistance for Queries, Feedback and Complaints

Apart from calling the customer care number, the customer can also post or email their queries.

Citibank Customer Care Address

An irate and hassled customer can write a letter to the customer care team of Citibank, on the below address:

Ordinary Post

Citibank N.A.,

P.O. Box No. 4830,

Anna Salai Post Office,

Chennai – 600 002

Registered Post

Citibank N.A.,

Mail Room, ACROPOLIS,

9th Floor, New Door No.148,

Dr. Radhakrishnan Salai,

Mylapore,

Chennai – 600 004

Citibank Customer Email Address

The customer needs to follow the below mentioned steps to email the Citibank’s customer care:

  • Login to the Citibank internet banking account with username and password
  • Click on the Quick Links menu and select Your Queries  Compose Mail

Write your query along with the car loan account number/reference number, customer ID and contact number. Ensure that you write all the details required in order for the customer care executive to thoroughly go through your complaint and provide the best solution possible.

The customer care executive will reach out to the customer to address the issue with a quick turnover time.

Grievance Redressal Procedure

Citibank has a grievance redressal mechanism in place which is categorised in three levels:

Level 1: Lodge a complaint or raise a query by contacting the customer care for Citibank, emailing or through the website. A customer care representative will get in touch with the customer and help resolve his/her query.

Level 2: If in case the customer is not satisfied with the solutions provided by the customer care executive, he/she can escalate the concern to the Head Customer Care by emailing them on head.customercare[at]citi[dot]com or by calling 044 28501242 or 022 4955 2425 between 10:00 AM and 6:00 PM IST (Monday to Saturday).

Level 3: If the customer is still dissatisfied with the solution provided, he/she can contact the Citibank’s Principal Nodal Officer by emailing on principal.nodal.officer[at]citi[dot]com.

Citibank Car Loan Eligibility Criteria

CriteriaSalariedSelf-Employed
IncomeRs. 8000Rs. 60,000
Age
  • Minimum: 21 years
  • Maximum: 58 years
  • Minimum: 21 years
  • Maximum: 65 years
Current Employment Years
  • 1 year
  • NA
Total Employment Years2 years3 years
Documents RequiredID proof, residence proof, income proof, photograph, signature proofID proof, residence proof, income proof, photograph, signature proof

Applying for Citibank Car Loan

New CarUsed Car
Loan TypeTerm LoanTerm Loan
Ex-Showroom/On RoadOn RoadOn Road
Loan AmountLoan amount of up to 90% of car valueLoan amount of up to 85% of car value
Tenure
  • Minimum: 12 months
  • Maximum: 60 months
  • Minimum: 12 months
  • Maximum: 60 months
Interest Rate13.25%16%
Time to Process Loan7 days2 days
Preferred ManufacturersChevorlet, FIAT, Ford, GENERAL MOTORS INDIA, HINDUSTAN MOTORS, Honda, Hyundai, Mahindra, Maruti, Mercedes-Benz, Mitsubishi, Nissan, Reva, SAN Engineering, Skoda, Tata Motors, ToyotaChevorlet, FIAT, Ford, GENERAL MOTORS INDIA, HINDUSTAN MOTORS, Honda, Hyundai, Mahindra, Maruti, Mercedes-Benz, Mitsubishi, Nissan, Reva, SAN Engineering, Skoda, Tata Motors, Toyota

About Citibank

Citibank is a leading global financial services company that has 200 million customer accounts. They do business with more than 100 countries and provide consumers, corporations, governments and institutions with a broad range of financial products and services. They offer services such as consumer banking, investment banking, wealth management, home loans, personal loans and car loans.

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