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IDBI Bank Car Loan Customer Care

IDIBI Bank 24*7 customer care toll-free number for all general enquiries is 1800-200-1947 and 1800-22-1070.

We are living in a fast paced and digital world. Gone are those days when we need to give time for paperwork and need to be physically present for submitting forms or application forms. The banking sector has upgraded itself with the latest technology not just to meet the ever-growing demands but also for faster responses and closures. As customers, we also like to have quick and accurate information especially when it comes to personal banking. Most leading banks have equipped themselves with many digital innovations to communicate with customers. They have invested in various communication channels to be able to engage with existing users and potential customers.

A full service bank, the Industrial Development Bank of India (IDBI) that serves customers from all segments. IDBI has set up full scale interface facility for interacting with customers and ensuring smooth communication channels. If you are planning to apply for an IDBI car loan or want to find out details of IDBI Bank car loan, their website is the best place for all information under roof. More than that, the IDBI car loan 24 hours customer care also caters to queries, complaints and other issues.

IDBI Bank Car Loan Customer Care Number
IDBI Bank 24X7 Car Loan Customer Care Number

How to contact IDBI Car Loan Customer Care 24X7

Idbi Bank Car Loan Customer Care

IDBI bank believes in providing quality services to varied banking needs. And for this purpose, there are various ways to get in touch with the bank through their customer care service.

IDBI Bank 24x7 Customer Care Numbers

The IDBI Customer Care number is 1800-200-1947 and 1800-22-1070 which is toll free. They also offer call centre numbers which is chargeable for customers and those are 02-66937000 and 00-91-22-66937000 if you are based abroad. Hot listing number is 1800-22-6699 which is contactable from most landline phones and mobiles.

You can also block your debit card through SMS:

  • If you remember your card number : SMS BLOCK<Customer ID><Card number> to 5676777
  • In case you don’t remember your card number : SMS BLOCK <Customer ID> to 5676777

IDBI Bank has a dedicated line for Credit Card queries (product information/hot listing/grievances).

  • 24 hour customer care toll free number : 1800-425-760
  • Non toll free number:022-4042 6013 (call charges applicable)
  • Email at idbicards[at]idbi[dot]co[dot]in

Phone Banking Service

IDBI provides a telephone banking service that is available 24x7 from anywhere. You can enquire, register complaint and select bank account services without having to visit any bank branch. The phone banking services provide IVR (Interactive Voice Response) or by speaking directly to one of the phone banking executives. IVR is a self-service facility available to you to access bank/loan/demat account details by using customer ID and Telephone Personal identification Number (T-PIN).

Some of the benefits of phone banking are:

  • Free service
  • 24 hours online phone banking services
  • Account Balance details
  • Account transactions
  • Funds transfer
  • Request for cheque book
  • Resolve grievances and queries

How to use the Phone banking service? You need to dial the phone banking number provided by the bank and generate a 4-digit telephone personal identification number. This TPIN if generated from the call centre will have enquiry access only. For transactions like fund transfer, bill payments, stop payment etc., access needs to be taken from the bank branch by applying physically. Phone banking service is one of the most popular types of IDBI car loan toll free customer care as it can answer your queries regarding the loan.

Grievance Redressal Process

IDBI Customer care toll free number handles your complaints and/or grievances through a specific process. Your grievance can be registered through diverse channels viz. phone banking, branch, SMS “IDBICARE” to 9220800800, website, emails and letters.

For banking complaints, the overview of the 3-tier process is mentioned below:

Tier 1: File a ComplaintTier 2: Grievance Redressal OfficerTier 3: Chief Grievance Redressal Officer
  • Speak to Phone Banking Officials
  • Fill an Online Complaint form
  • Write to the bank

A unique Complaint ID will generated when you action one of the above options. Within 8 workings days, a response will be generated towards resolution

  • If you are not satisfied with the response from Tier 1 or do not get a response from Tier 1,then you may approach the appointed Grievance Redressal Officer (Zonal officer)
  • If you are not satisfied with the resolution offered in Tier 2 or no response received within 13 days, you can write to the Chief Grievance Redressal Officer (CGRO).

For credit card related complaints, the following escalations can be used:

Level 1: File a ComplaintLevel 2: Grievance Redressal OfficerLevel 3: Chief Grievance Redressal Officer
  • Call Customer Care at 1800 425 600(Toll free) and 022 4042 6013 (non-toll free)
  • Write to the bank at idbicards[at]idbi[dot]co[dot]in With complaint ID, credit card number and contact number.
  • If your complaint is not satisfactorily resolved within 8 days, you can approach the Grievance Redressal Officer.
  • If your complaint is not satisfactorily resolved within 13 days of registering your complaint, you can approach the appointed Chief Grievance Redressal Officer

IDBI Bank Car Loan Eligibility

It is important to check your loan eligibility before applying. This can be done by calling the IDBI car loan customer care phone number or checking for the information on the bank website. The overview of the IDBI car loan eligibility is mentioned below:

Salaried Individuals
  • Minimum: 18 years
  • Maximum: 70 years at age of maturity
Minimum Annual Income of INR 1.8lacsIncome Proof, Salary Slip, Form 16/ITR, Bank statement showing salary credit
Self-employed professionals
  • Minimum: 18 years
  • Maximum: 75 years at age of maturity
Minimum Annual Income of INR 1.8lacsMinimum 2 years in profession Income Proof for last 2 years with computation of income/certified financials, balance sheet, P&L Account, bank statement

How to Apply for IDBI Bank Car Loan

It is quite simple and easy to apply for a car loan with IDBI Bank. You can get the details by calling the IDBI car loan customer care toll free number. The IDBI car loan customer service is quite good as compared to other banks. The phone banking numbers can also be used to get information on the car loan and apply. Alternatively, you can apply for a car loan through CreditMantri and also check your credit score. For any clarifications, you can easily reach out to the IDBI car loan helpline number and immediately have your queries resolved.

About IDBI Bank

IDBI operates as a full service universal bank. It has established a presence in the business of capital market, investment banking and mutual fund. It operates through 1899 branches and 1412 centres across the country. It has also got an elaborate network of ATMS – 3722.

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