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Bank of India Bank 24*7 customer care toll-free number is 1800 220 229.
As far as car loan customer care is concerned, Bank of India stands right up there with the industry leaders. They have a pretty well laid out grievance redressal system under BOI Star Vehicle Loan Scheme. Here is all you need to know.
About Bank of India Car Loan Customer Care
Bank of India 24*7 Customer Care Toll-Free Number
You can call their toll-free number 1800 220 229 any time including Sunday and bank holidays. The call centre is staffed 24x7 and the customer care executives are trained to respond to most queries. There are also some city specific numbers dedicated to certain cities such as Mumbai, which you can call for quick access. While these calls are charged, you will probably get a more specific redressal typical to your city here. The number for Mumbai is 40919191.
If you have a more specific query or need to put your complaint in writing, you can email to boi.callcentre[at]bankofindia[dot]co[dot]in. A customer care executive will reply typically within 24 hours. In case your complaint needs to be escalated to a senior level, there may be some delay in receiving a response.
BOI has a comprehensive “Contact Us” page on their website. Through this page, you can contact BOI either by sending an email or filling out an online form.
Here is what you need to do to register a complaint of provide feedback by filling out the online form. Visit the BOI website
Bank of India Branch
In case you do not receive any response to your online complaint or are dissatisfied with the response, you may visit any branch of BOI to speak to a customer care executive. Please be aware that the executive you speak to may not be directly connected with BOI car loans and hence may request some time to look into the matter.
The procedure for grievance redressal is as follows -
Step 1: Communicate your complaint to BOI via any of the channels mentioned above.
Step 2: Having registered your complaint you will receive a complaint number. Please keep this number handy for future correspondence or communication.
Step 3: A bank representative will revert as soon as possible. The typical response time is 24 hours or 1 working day. However it may take up to 3 days depending on the channel you choose and the complexity of your complaint.
Step 4: Every bank is required to appoint Nodal officers for grievance redressal. One officer is appointed for every city. In case you are not satisfied with the solution provided by the customer care executive, you may meet or write to the local Nodal officer.
Step 5: You may contact the local Ombudsman who can also help resolve your query to your satisfaction. BOI has an internal Ombudsman in addition to the one appointed by RBI.
Step 6: If all of this fails to satisfy you, you can contact the Standing Committee on Customer Service or the Customer Care Committee of the Board. You can contact these committees by addressing your correspondence – email or letter – to the chairman of the respective committee at the following address –
BANK OF INDIA
C - 5, "G" Block,
Bandra Kurla Complex,
Mumbai 400 051.
Apart from the usual features of any car loan, BOI Star Vehicle Scheme has the following additional features -
The vehicle will be hypothecated to the bank against the loan. No other collateral is required. A resident guarantor is mandatory for NRIs.
Computation of EMI
Subject to the borrowing limits, you are free to apply for a loan of the amount you desire. EMI is generally computed as the sum of the Loan amount and interest divided by the term in months. The interest may be loaded by the processing fees and other charges.
BOI offers up to 85% of the on-road price of the car including registration and insurance. This is further subject to your income.
BOI allows a maximum term of 7 years.
Some other important facts about BOI Car Loan –
With nearly 5000 branches across the country, Bank of India ranks among the top banks in India as far as infrastructure and banking network is concerned. The bank was established in 1906 and became a scheduled bank in 1969 along with several other banks. BOI also has a strong overseas presence with 22 branches in 5 different countries. In short BOI is one of the oldest and strongest banks in India.
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