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Federal Bank Car Loan Customer Care

Federal Bank 24*7 customer care toll-free number for all your general queries is 1800 425 1199 or 1800 420 1199.

Over the years, Federal Bank has gained a reputation of being a modern, reliable and customer centric bank organisation in India. They offer various services such as wealth management, investment banking, mutual funds, deposit opening and providing loans such as car loan, home loan, personal loan, etc. Federal Bank provides car loans at affordable EMIs, attractive interest rates, quick process of loan application and seamless customer care services.

Federal Bank Car Loan Customer Care Number
Federal Bank 24X7 Car Loan Customer Care Number

Federal Bank 24*7 Customer Care Numbers

Federal Bank Car Loan Customer Care

If the customer needs to know real time information about their Federal Bank car loan status, they can contact the customer care number 1800 425 1199 or 1800 420 1199. This is a single point of contact and is a pan India toll-free number. Customers residing out of India can call customer care number +91 484 2630994 or +91 484 2630995. The call centre executives are available all throughout the day and night to answer any queries of the customers.

How to Apply for a Federal Bank Car Loan

The customer can apply for a Federal Bank car loan through their website. The customer can also go to the Federal Bank branch and apply for the car loan. The application process is simple, hassle-free and fast. Further, Federal Bank has a 24*7 customer support that can help the customers with all their queries and concerns.

Request for a Call Back

The customer can also log in online, fill in the query and request for a call back from customer care. Let’s take a look at the procedure:

  • Log on to the website, choose Home < Personal Loans < Personal Car Loan < Federal Car Loan
  • Update the information asked, i.e. product type, if the customer is an existing customer of Federal Bank, the A/C number, name, if the customer is living abroad, phone number, mobile number, email, state, district and preferred branch; and then click Submit.

The customer care executive will give the customer a call to solve his/her query.

Customer Care Email ID

Another way of connecting to the Federal bank’s customer care department is by emailing them. Customers living in India can email on:

contact[at]federalbank[dot]co[dot]in

support[at]federalbank[dot]co[dot]in

Whereas, customers who stay outside India can email on: nrisupport[at]federalbank[dot]co[dot]in

Interactive Voice Response

If the customer wants to find out Federal Bank’s car loan status, then he/she can avail of the IVR or Telebanking facility.

A customer needs to register through IVR for availing Telebanking facility. The customer will be provided with a four digit TPIN (Telebanking Personal Identification Number – similar to the PIN used in ATMs). This facility can be availed from any land line / mobile connection. The Contact Centre Executive can help the customers in registering TPIN.

Federal Bank’s AI Powered Banking Chatbot

Federal Bank with in partnership with Niki.ai has launched a Chatbot based virtual assistant in FedMobile, bank’s mobile banking application. The customers can use the chatbot even on their desktops and laptops and can avail a host of services by simply chatting.

Some of the Federal Bank’s Chatbot features are:

  • It’s simple and smart and can solve queries in a very short duration of time (in minutes)
  • It’s interactive and hence, it helps increase customer satisfaction
  • Can be used anytime, anywhere (as it provides m-commerce services too)

Now, the customers can check Federal Bank’s car loan status with just a click on their mobile phones.

Grievance Redressal Procedure

One of the key responsibilities of customer care services is the grievance redressal procedure. Federal Bank wants to ensure that the customer doesn’t face any hiccups while transacting with the bank. Hence, they have a certain procedure and levels of addressing the complaint defined.

The first step is to contact the 24*7 customer care number. The customer can also file an online complaint through the Federal Bank website.

If the complaint is not addressed after the first step, the customer can write to the Branch Manager that is in charge of the customer’s account. The customer needs to download the Customer Grievance Form available on the bank’s website, fill in the details and post it.

If the customer is not satisfied with the solution, then the third step is to approach the customer’s Zonal Office Manager. The list of zonal offices is as below:

AreaAddressContact NumberEmail ID
MumbaiThe Federal Bank Ltd, Zonal Office, Laxmi Towers, A-1, 4Th Floor, Bandra Kurla Complex, Bandra (East), Mumbai, Maharastra – 400 051022- 26566702bbyg[at]federalbank[dot]co[dot]in
BangaloreThe Federal Bank Ltd, Zonal office 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore,Karanataka – 560001080- 22110054bgrr[at]federalbank[dot]co[dot]in
KolkataThe Federal Bank Ltd, Zonal Office 2B, "Regency"6, Hungerford Street, Kolkata, West Bengal – 700017033- 22830840calg[at]federalbank[dot]co[dot]in
ErnakulamThe Federal Bank Ltd, Zonal Office, 6th Floor, Federal Towers, Marine Drive, Ernakulam, Kerala – 6820310484- 2385520ekmr[at]federalbank[dot]co[dot]in
KozhikodeThe Federal Bank Ltd, 2nd Floor, Federal Towers, 27/97G, Mavoor Road, Kozhikode, Kerala – 6730160495- 2741100kkdr[at]federalbank[dot]co[dot]in
ChennaiThe Federal Bank Ltd, Zonal Office Bhattad Tower, Ist Floor, 30, West Cott Road, Royapettah, Chennai,Tamil Nadu – 600 014044- 28587516mdsr[at]federalbank[dot]co[dot]in
New Delhi The Federal Bank Ltd, Zonal Office, 1/7, Patel Road, East Patel Nagar,New Delhi – 110 008011- 25885485ndlr[at]federalbank[dot]co[dot]in
ThiruvanthapuramThe Federal Bank Ltd, Zonal Office, P.B. No. 303, Federal Towers, M.G.Road, Statue, Thiruvananthapuram,Kerala – 695 0010471- 2331365tvmr[at]federalbank[dot]co[dot]in
KottayamThe Federal Bank Ltd, Zonal Office, Mar Makil Centenary Memorial Building, S H Mount P O, Kottayam,Kerala – 6860060481- 2302329ktmr[at]federalbank[dot]co[dot]in

If the query is still not as per the customer’s satisfaction, then he/she could post his grievances to the below address:

Chief Operating Officer,

CEO's Secretariat,

Federal Bank Limited,

Federal Towers, Bank Junction,

Aluva, Kerala -683 101

The last resort is to send your complaint on the below address:

The Managing Director & CEO,

The Federal Bank Ltd.

Corporate Office,

Federal Towers, Aluva, Kerala, India – 683 101

Federal Bank Car Loan Eligibility

Income of the Applicant
  • Minimum salary after meeting all monthly EMI commitments including the proposed one should be at least Rs.20000.
  • Spouse's income can be clubbed.
  • Agricultural Income/Rental can be clubbed with regular income(minimum monthly income to be at least Rs.40,000, including agriculture income/rental income)
Period of the Loan
  • New Vehicles (other than two wheelers) - 60 months
  • New Vehicles (for Salaried) - 84 months
  • Used Vehicles - 60 months
Conditions for Used Vehicles
  • Depreciation using Straight Line Method @ 15% for the first year and @ 10% for subsequent years.
  • Part of the year shall be counted as one year.
  • Age of vehicle not more than 3 years.
  • In the case of used vehicles 75 % on lower of depreciated /market / purchase value only eligible.

About Federal Bank

Federal Bank is a major Indian commercial bank which is based in Kerala and has more than 10,000 branches in India. The Bank believes in using technology to the maximum to making the banking process as convenient as possible. They were one of the first banks in India that computerised all their branches.

Federal Bank offers various services to its customers such as internet banking, mobile banking, on-line bill payment, personal loans, cat loans, depository services, Cash Management Services, merchant banking services, insurance, mutual fund products and so on. Today, the bank is present in 25 states in India and is listed in BSE, NSE and London Stock Exchange.

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