CreditMantri Finserve Private Limited
4th Floor Sudhama, 36 Vijayaraghava Road,T Nagar, Chennai, Tamil Nadu 600017
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Federal Bank 24*7 customer care toll-free number for all your general queries is 1800 425 1199 or 1800 420 1199.
Over the years, Federal Bank has gained a reputation of being a modern, reliable and customer centric bank organisation in India. They offer various services such as wealth management, investment banking, mutual funds, deposit opening and providing loans such as car loan, home loan, personal loan, etc. Federal Bank provides car loans at affordable EMIs, attractive interest rates, quick process of loan application and seamless customer care services.
About Federal Bank Car Loan Customer Care
If the customer needs to know real time information about their Federal Bank car loan status, they can contact the customer care number 1800 425 1199 or 1800 420 1199. This is a single point of contact and is a pan India toll-free number. Customers residing out of India can call customer care number +91 484 2630994 or +91 484 2630995. The call centre executives are available all throughout the day and night to answer any queries of the customers.
The customer can apply for a Federal Bank car loan through their website. The customer can also go to the Federal Bank branch and apply for the car loan. The application process is simple, hassle-free and fast. Further, Federal Bank has a 24*7 customer support that can help the customers with all their queries and concerns.
Request for a Call Back
The customer can also log in online, fill in the query and request for a call back from customer care. Let’s take a look at the procedure:
The customer care executive will give the customer a call to solve his/her query.
Customer Care Email ID
Another way of connecting to the Federal bank’s customer care department is by emailing them. Customers living in India can email on:
Whereas, customers who stay outside India can email on: nrisupport[at]federalbank[dot]co[dot]in
Interactive Voice Response
If the customer wants to find out Federal Bank’s car loan status, then he/she can avail of the IVR or Telebanking facility.
A customer needs to register through IVR for availing Telebanking facility. The customer will be provided with a four digit TPIN (Telebanking Personal Identification Number – similar to the PIN used in ATMs). This facility can be availed from any land line / mobile connection. The Contact Centre Executive can help the customers in registering TPIN.
Federal Bank with in partnership with Niki.ai has launched a Chatbot based virtual assistant in FedMobile, bank’s mobile banking application. The customers can use the chatbot even on their desktops and laptops and can avail a host of services by simply chatting.
Some of the Federal Bank’s Chatbot features are:
Now, the customers can check Federal Bank’s car loan status with just a click on their mobile phones.
One of the key responsibilities of customer care services is the grievance redressal procedure. Federal Bank wants to ensure that the customer doesn’t face any hiccups while transacting with the bank. Hence, they have a certain procedure and levels of addressing the complaint defined.
The first step is to contact the 24*7 customer care number. The customer can also file an online complaint through the Federal Bank website.
If the complaint is not addressed after the first step, the customer can write to the Branch Manager that is in charge of the customer’s account. The customer needs to download the Customer Grievance Form available on the bank’s website, fill in the details and post it.
If the customer is not satisfied with the solution, then the third step is to approach the customer’s Zonal Office Manager. The list of zonal offices is as below:
If the query is still not as per the customer’s satisfaction, then he/she could post his grievances to the below address:
Chief Operating Officer,
Federal Bank Limited,
Federal Towers, Bank Junction,
Aluva, Kerala -683 101
The last resort is to send your complaint on the below address:
The Managing Director & CEO,
The Federal Bank Ltd.
Federal Towers, Aluva, Kerala, India – 683 101
Federal Bank is a major Indian commercial bank which is based in Kerala and has more than 10,000 branches in India. The Bank believes in using technology to the maximum to making the banking process as convenient as possible. They were one of the first banks in India that computerised all their branches.
Federal Bank offers various services to its customers such as internet banking, mobile banking, on-line bill payment, personal loans, cat loans, depository services, Cash Management Services, merchant banking services, insurance, mutual fund products and so on. Today, the bank is present in 25 states in India and is listed in BSE, NSE and London Stock Exchange.
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