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Overview Kotak Mahindra Bank Car Loan Customer care

Kotak Mahindra Bank 24*7 customer care toll-free number for all general enquiries is 1860 266 2666 .

Kotak Mahindra Bank has a wide variety of products and services to offer the customers world-wide. The bank also has a dedicated customer care service available 24x7 to help the customers with any kind of assistance that they may require with their banking needs. The bank offers attractive and affordable car loans to finance the need/desire of the customers to own a car and ease their commute or take family trips, etc.Kotak Mahindra bank car loan, you can visit their website or call the Kotak Mahindra Bank car loan 24 hours customer care number.

Kotak Mahindra Bank Car Loan Customer Care
Kotak Mahindra Bank 24X7 Car Loan Customer Care Number

Kotak Mahindra Bank Car Loan Customer care

Kotak Mahindra Bank Car Loan Customer Care

The toll-free number to contact Kotak Mahindra Bank car loan customer care is: 1860 266 2666

There are many ways that Kotak Mahindra Bank customers can contact the bank for their banking needs like,

  • Phone banking
  • Email/Postal Mail 
  • Virtual Chatbot Keya
  • Through post to the Registered Office 

The customer care service of Kotak Mahindra Bank car loans can be accessed through a phone banking facility. This facility is available 24x7 throughout the year. The details of each option mentioned above are provided hereunder.

Phone banking

Phone banking is when the customer contacts the bank through their toll-free number. This number can be accessed from any part of the country without any additional charges to be paid by the customer. The number for any query related to loans, in general, is 1860 266 2666. This number is available between 9.00 am to 6.00 pm from Monday to Saturday except on holidays.

Apart from the general customer care number of the bank, there is also another customer care number exclusive for queries related to car finance i.e., Kotak Mahindra Prime. The toll-free number for this purpose is

The service on this number is available between 9.30 am to 6.30 pm from Monday to Friday.

Email/Postal Mail

Alternatively, customers can also email their queries and concerns to the customer care of Kotak Mahindra Prime or physically send them to their office address. The details for such contact are mentioned below.

  • Registered email id – service[dot]carfinance[at]
  • Office address – 8-9, Ground Floor Raghunath Nagar, M G Road, Shriram Hospital, Agra 281002
  • Telephone Number - 0562-4022411/ +9122 67736000 (for Maharashtra and Goa Customers)

Virtual Chatbot Keya

The website of Kotak Mahindra bank hosts a virtual chatbot facility by the name ‘Keya’. This facility can be used by any customer to get their queries resolved in real-time. Customers can find this facility in the following link in the bottom right corner.

Home >> Help centre (top right corner)

This facility can be used by clicking on it and selecting an option for a query from the available options. Customers can also type their queries in the same chatbot and get suitable answers promptly.

Through post to the Registered Office

Another way to contact the customer care facility of the bank is by writing the query or concern to their registered office address. Given is the address for the registered office of Kotak Mahindra Bank

Office address – 

27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051

Customers can also address their queries to P.O. Box 16344, Mumbai 400013.

What is the customer care number for Kotak Mahindra Bank NRI customers?

CountryToll-free numbers





Hong Kong










About Kotak Mahindra Bank

Kotak Mahindra Bank is the third-largest private sector bank in India in terms of market capitalization. The bank has 1600 branches across the country that cater to the banking needs of its retail and corporate customers. These branches are spread across the country to reach the remotest parts to provide them with unique banking solutions.

The bank caters to many areas of finance like personal finance, life insurance, wealth management and investment banking. Among the many products offered in the retail loans segment of the bank, car loans of Kotak Mahindra Bank are quite popular in the vehicle loan category with interest rates starting from 6.50% and no upper limit for the loan amount.

Customers can contact the bank through their customer care service for any queries or issues relating to their car loans. The customer care service of the bank is available 24x7 for every customer.

Highlights of Kotak Mahindra Bank Car Loans

The car loans of the bank can be applied by eligible borrowers provided they meet all the eligibility criteria set by the bank in this regard. Customers will have to provide sufficient supporting documents along with the car loan application form to prove their eligibility and to ensure faster disbursal of the loan.

The highlights of the car loan of the Kotak Mahindra Bank are tabled below.


Quantum of Loan

Minimum Loan amount – Rs. 75,000

Maximum Loan amount – 90% of the car value

Rate of interest 

7.46% - 20.32% per annum 

Tenure of the loan

Minimum – 1 year (12 months)

Maximum – 7 years (84 months)

Processing fees

As per bank’s guidelines

Prepayment charges

Allowed only after completion of 6 months from the date of sanction of loan

5.21% (excluding taxes)

Loan Processing duration 

48 hours (provided documentation is complete at the time of submitting the completed application and supporting documents

FAQs – Kotak Mahindra Bank Car Loan Customer Care

1. What are the tips to use Keya - Kotak Mahindra Bank’s chatbot?

Make sure to follow the tips mentioned below to ensure using Keya is a smooth experience for customers.

  • Keep your banking records handy
  • Ensure a quiet background so there is no disturbance for Keya to understand the instructions.
  • Use short sentences to make the query precise
  • In case you want to speak to a customer care executive, say ‘Want to speak to an officer’

2. Which vehicles can be financed through Kotak Mahindra car loans?

A. Customers can use Kotak Mahindra Bank Car loans to finance passenger cars and multi-utility vehicles.

3. What is the minimum amount of loan under the car loans of Kotak Mahindra Bank?

A. The minimum amount of loan under the car loans of Kotak Mahindra bank is Rs. 75,000.

4. Can a person prepay the car loan before the completion of the tenure?

A. Yes. A car loan can be prepaid after the completion of 6 months from the date of sanction of the loan. The prepayment penalty is 5.21% of the outstanding loan amount.

5. Who is eligible to take a car loan from Kotak Mahindra Bank?

A. The eligibility for car loans of Kotak Mahindra Bank is detailed below.


Residential status

All resident Indians

Minimum age

21 years

Minimum Income

Rs. 15,000 per month

Minimum years in current residence

1 year

Minimum years in current employment

1 year

6. What are the charges for delay or default in payment of car loan?

A. The charge for delay or default in payment of car loan is 3% per month.

7. Is the customer care service available 24x7?

A. Yes. The customer care service of the bank is available 24x7 on all days except national holidays.

8. Can I contact the bank through the mobile phone app?

A. Yes, a person can contact the bank’s customer care through the mobile banking app or internet banking by selecting the option for the same available on the home page or app menu as the case may be.

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