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You can contact KOTAK MAHINDRA BANK car loan customer care for any queries regarding car loans. You can reach customer care experts via the KOTAK MAHINDRA BANK toll-free number or KOTAK MAHINDRA BANK customer care number city-wise. Alternatively, you can contact the customer care team through Email ID or chatbot.
Kotak Mahindra Bank 24*7 customer care toll-free number for all general enquiries is 1860 266 2666 .
Kotak Mahindra Bank has a wide variety of products and services to offer the customers world-wide. The bank also has a dedicated customer care service available 24x7 to help the customers with any kind of assistance that they may require with their banking needs. The bank offers attractive and affordable car loans to finance the need/desire of the customers to own a car and ease their commute or take family trips, etc.Kotak Mahindra bank car loan, you can visit their website or call the Kotak Mahindra Bank car loan 24 hours customer care number.
About Kotak Mahindra Bank Car Loan Customer Care
The toll-free number to contact Kotak Mahindra Bank car loan customer care is: 1860 266 2666
There are many ways that Kotak Mahindra Bank customers can contact the bank for their banking needs like,
The customer care service of Kotak Mahindra Bank car loans can be accessed through a phone banking facility. This facility is available 24x7 throughout the year. The details of each option mentioned above are provided hereunder.
Phone banking is when the customer contacts the bank through their toll-free number. This number can be accessed from any part of the country without any additional charges to be paid by the customer. The number for any query related to loans, in general, is 1860 266 2666. This number is available between 9.00 am to 6.00 pm from Monday to Saturday except on holidays.
Apart from the general customer care number of the bank, there is also another customer care number exclusive for queries related to car finance i.e., Kotak Mahindra Prime. The toll-free number for this purpose is
The service on this number is available between 9.30 am to 6.30 pm from Monday to Friday.
Alternatively, customers can also email their queries and concerns to the customer care of Kotak Mahindra Prime or physically send them to their office address. The details for such contact are mentioned below.
Virtual Chatbot Keya
The website of Kotak Mahindra bank hosts a virtual chatbot facility by the name ‘Keya’. This facility can be used by any customer to get their queries resolved in real-time. Customers can find this facility in the following link in the bottom right corner.
Home >> Help centre (top right corner)
This facility can be used by clicking on it and selecting an option for a query from the available options. Customers can also type their queries in the same chatbot and get suitable answers promptly.
Through post to the Registered Office
Another way to contact the customer care facility of the bank is by writing the query or concern to their registered office address. Given is the address for the registered office of Kotak Mahindra Bank
Office address –
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051
Customers can also address their queries to P.O. Box 16344, Mumbai 400013.
Kotak Mahindra Bank is the third-largest private sector bank in India in terms of market capitalization. The bank has 1600 branches across the country that cater to the banking needs of its retail and corporate customers. These branches are spread across the country to reach the remotest parts to provide them with unique banking solutions.
The bank caters to many areas of finance like personal finance, life insurance, wealth management and investment banking. Among the many products offered in the retail loans segment of the bank, car loans of Kotak Mahindra Bank are quite popular in the vehicle loan category with interest rates starting from 6.50% and no upper limit for the loan amount.
Customers can contact the bank through their customer care service for any queries or issues relating to their car loans. The customer care service of the bank is available 24x7 for every customer.
The car loans of the bank can be applied by eligible borrowers provided they meet all the eligibility criteria set by the bank in this regard. Customers will have to provide sufficient supporting documents along with the car loan application form to prove their eligibility and to ensure faster disbursal of the loan.
The highlights of the car loan of the Kotak Mahindra Bank are tabled below.
Quantum of Loan
Minimum Loan amount – Rs. 75,000
Maximum Loan amount – 90% of the car value
Rate of interest
7.46% - 20.32% per annum
Tenure of the loan
Minimum – 1 year (12 months)
Maximum – 7 years (84 months)
As per bank’s guidelines
Allowed only after completion of 6 months from the date of sanction of loan
5.21% (excluding taxes)
Loan Processing duration
48 hours (provided documentation is complete at the time of submitting the completed application and supporting documents
1. What are the tips to use Keya - Kotak Mahindra Bank’s chatbot?
Make sure to follow the tips mentioned below to ensure using Keya is a smooth experience for customers.
2. Which vehicles can be financed through Kotak Mahindra car loans?
A. Customers can use Kotak Mahindra Bank Car loans to finance passenger cars and multi-utility vehicles.
3. What is the minimum amount of loan under the car loans of Kotak Mahindra Bank?
A. The minimum amount of loan under the car loans of Kotak Mahindra bank is Rs. 75,000.
4. Can a person prepay the car loan before the completion of the tenure?
A. Yes. A car loan can be prepaid after the completion of 6 months from the date of sanction of the loan. The prepayment penalty is 5.21% of the outstanding loan amount.
5. Who is eligible to take a car loan from Kotak Mahindra Bank?
A. The eligibility for car loans of Kotak Mahindra Bank is detailed below.
All resident Indians
Rs. 15,000 per month
Minimum years in current residence
Minimum years in current employment
6. What are the charges for delay or default in payment of car loan?
A. The charge for delay or default in payment of car loan is 3% per month.
7. Is the customer care service available 24x7?
A. Yes. The customer care service of the bank is available 24x7 on all days except national holidays.
8. Can I contact the bank through the mobile phone app?
A. Yes, a person can contact the bank’s customer care through the mobile banking app or internet banking by selecting the option for the same available on the home page or app menu as the case may be.
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